#1↓NaN
Shopify Inbox
Shopify · Acquire new customers and close sales by connecting with shoppers in chat.
Rating
4.70★
Reviews
5,402
Free
Shopify App Store · refreshed Jun 11, 2026
Categories / Chat
Best Chat apps for Shopify.
767 active apps, 21,949 total reviews, 4.69★ average. Live App Store data, daily rank-race for the top incumbents, and the apps merchants picked this week.
Active apps
767
live in this category today
Total reviews
22k
across the niche
Avg rating
4.69
review-count weighted
Built for Shopify
4%
of the niche carries the badge
Free apps
16%
or freemium
Leaderboard
Top 20 chat apps.
Ordered by live position on the Shopify chat category page — what merchants actually see browsing the niche — filtered to 4.0★+ for credibility. The ↑ arrow marks 7-day climbs on the category page; +N is new reviews in the same window.
- #2↓NaN
Chatty AI Chatbot & Live Chat
Chatty AI Sales Agent - For live chat & helpdesk · Shoppers have questions? AI chat bot has answers. Need sale support? Chatty delivers. 24/7 every day
Rating
4.90★
Reviews
1,791
BFS$19+/mo - #3↓NaN
Tidio ‑ Live Chat & AI Chatbot
TIDIO LLC · Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
Rating
4.70★
Reviews
1,255
$29+/mo - #4↓NaN
Pushdaddy Many Chat ,Cloud API
Pushdaddy · Use Many Chat/Live Chat/messenger with FAQ, abandoned cart with chatbots, Push notification inc
Rating
4.30★
Reviews
987
$2+/mo - #5↓NaN
Dondy: WhatsApp Marketing+Chat
Dondy · WhatsApp automation to drive marketing, sales, support, and COD using WhatsApp API and AI
Rating
4.80★
Reviews
776
$6+/mo - #6↓NaN
Gorgias: AI, Helpdesk & Chat
Gorgias Inc. · Leading AI-powered conversational commerce platform for brands
Rating
4.30★
Reviews
646
$10+/mo - #7↓NaN
Moose AI Chatbot & Live Chat
Vegahub Technology Inc. · Turn customer support into a growth engine with an AI chatbot that works while you sleep.
Rating
5.00★
Reviews
488
BFS$19+/mo - #8↓NaN
SmartBot: Leading AI Chatbot
BestChat · 24/7 Unlimited AI Chatbot & Live Chat for Sales & Support
Rating
4.70★
Reviews
398
BFS$30+/mo - #9↓NaN
Zoko: WhatsApp for D2C Brands
Bourbon Science Inc. · WhatsApp marketing, automation & support for D2C brands. Powered by AI flows and a multi-agent inbox
Rating
4.80★
Reviews
371
$49+/mo - #10↓NaN
Willdesk: Live Chat&AI Chatbot
Channelwill · AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot
Rating
4.80★
Reviews
365
$16+/mo - #11↓NaN
B: WhatsApp Chat, Abandon Cart
BiteSpeed · All-in-one WhatsApp Marketing, Chatbots & Omnichannel Helpdesk to drive revenue without ads.
Rating
4.70★
Reviews
351
freemium - #12↓NaN
WhatFlow Chat Automation
Scrptble · WhatFlow automates order updates, cart recovery, confirmations and back-in-stock alerts via WhatsApp
Rating
4.10★
Reviews
345
$4+/mo - #13↓NaN
SB: Helpdesk, Live Chat & FAQs
Shark Byte, Inc · Boost support efficiency with integrated Helpdesk, Live Chat, AI FAQs, and Product Tabs.
Rating
4.70★
Reviews
324
$5+/mo - #14↓NaN
Chatra — Live Chat & Chatbot
Roger Wilco LLC · Help web visitors reach checkout faster with real time support and product recommendations.
Rating
4.70★
Reviews
298
$31+/mo - #15↓NaN
CK: Abandoned cart on WhatsApp
Carthike · Send automation, marketing, abandoned cart recovery, order, COD & review messages via WhatsApp API
Rating
4.90★
Reviews
290
BFS$9+/mo - #16↓NaN
Chaty Chat Buttons & WhatsApp
Premio · Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Rating
4.90★
Reviews
272
$15+/mo - #17↓NaN
O: Chat buttons & Contact Form
Omega · Engage with customers everywhere: Facebook Messenger, Telegram, & 20+ chat channels & Contact Form.
Rating
4.90★
Reviews
261
Free - #18↓NaN
Chatway Live Chat & AI Chatbot
Premio · Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
Rating
4.90★
Reviews
259
$29+/mo - #19↓NaN
KwikEngage: Whatsapp Marketing
GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED c/o Fineshift Software Inc. · Scale D2C with AI-powered WhatsApp marketing, abandoned cart recovery, & customer retention
Rating
4.90★
Reviews
253
$40+/mo - #20↓NaN
RT: Social Chat, Live Chat
RoarTheme · Add a chat widget and share via messaging apps and social channels. Improve the support experience.
Rating
4.60★
Reviews
243
$6+/mo
Review growth
Top incumbents, traced daily.
Cumulative review count per day for the niche’s most- reviewed apps. The slope of each line IS the velocity — steeper slopes mean faster growth. Lines pulling away from the pack are the niche’s actual momentum leaders.
- Shopify Inbox5.4k
- Chatty AI Chatbot & Live Chat1.8k
- Tidio ‑ Live Chat & AI Chatbot1.3k
- Pushdaddy Many Chat ,Cloud API987
- Dondy776
Shape of the niche
Pricing and rating distributions.
Where merchants actually pay, and where merchant sentiment actually lands. Useful for “is this niche price-anchored?” and “is the bar genuinely 4.5★+ or more like 3.8★?”
Pricing
Where this niche prices.
- Free21.5% · 165
- Under $20/mo40.7% · 312
- $20–$49/mo25.4% · 195
- $50–$99/mo7.3% · 56
- $100+/mo5.1% · 39
Rating
Where this niche rates.
- 5.0★65.6% · 233
- 4.5 – 4.99★20% · 71
- 4.0 – 4.49★5.4% · 19
- 3.0 – 3.99★4.8% · 17
- Below 3.0★4.2% · 15
Momentum · last 28 days
Who’s growing.
Apps adding the most reviews over the last 28days — the niche’s actual growth leaders, not just the cumulative incumbents. Pulled from Ongoing.AI’s daily review-count history.
+31
new reviews
Shopify Inbox
Shopify · Acquire new customers and close sales by connecting with shoppers in chat.
Pattern
Rating
4.70★
Total reviews
5,402
+19
new reviews
Cueline AI Voice & Chat Agent
Dux Consulting · Turn visitors into customers with AI voice + chat — proactive sales agent, 24/7
Pattern
Rating
5.00★
Total reviews
30
+16
new reviews
Moose WhatsApp Chat Button
Vegahub Technology Inc. · Reduce missed inquiries, recover abandoned carts & increase revenue via WhatsApp. Ready in minutes.
Pattern
Rating
5.00★
Total reviews
60
+15
new reviews
Tidio ‑ Live Chat & AI Chatbot
TIDIO LLC · Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
Pattern
Rating
4.70★
Total reviews
1,255
+9
new reviews
Chatty AI Chatbot & Live Chat
Chatty AI Sales Agent - For live chat & helpdesk · Shoppers have questions? AI chat bot has answers. Need sale support? Chatty delivers. 24/7 every day
Pattern
Rating
4.90★
Total reviews
1,791
+9
new reviews
Buddy AI: Smart Shopping
Buddify · Sell More Automatically with 5 AI Agents That Learn Your Store in 60 Seconds.
Pattern
Rating
4.90★
Total reviews
37
+8
new reviews
SK: WhatsApp Chat Button
Squadkin Technologies Pvt Ltd · Display a WhatsApp chat button in your store so customers can message you directly.
Pattern
Rating
4.70★
Total reviews
50
+7
new reviews
Zipchat AI Chatbot & Live Chat
ZIPCHAT INC · AI Chatbot & AI Chat that acts on sales & customer support: live chat, WhatsApp, Instagram & email
Pattern
Rating
4.80★
Total reviews
172
Methodology
Where the numbers come from.
Ratings, review counts, pricing, “Built for Shopify,” and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The leaderboard filters to apps rated 4.0★+ then orders by review count: a credibility-weighted definition of “best.” Rank race and movers come from daily category-page archives — each day’s position is the best (lowest) rank we observed across all pages of the Chat category. New entries are apps whose first-seen date lands in the last 28 days. Snapshot generated Jun 11, 2026.
Watch every chat switch as it happens.
Ongoing.AI tracks every Shopify brand’s app stack daily. Find the merchants on each app, catch the moment they install or churn, and reach out the same day.