Shopify App Store · refreshed

Best Chat apps for Shopify.

809 active apps, 22,294 total reviews, 4.68 average. Live App Store data, daily rank-race for the top incumbents, and the apps merchants picked this week.

Active apps

809

live in this category today

Total reviews

22k

across the niche

Avg rating

4.68

review-count weighted

Built for Shopify

4%

of the niche carries the badge

Free apps

15%

or freemium

Leaderboard

Top 20 chat apps.

Ordered by live position on the Shopify chat category page — what merchants actually see browsing the niche — filtered to 4.0★+ for credibility. The ↑ arrow marks 7-day climbs on the category page; +N is new reviews in the same window.

  1. #1

    Shopify Inbox

    Shopify · An AI sales associate for your online store

    Rating

    4.70

    Reviews

    5,421

    Free
  2. #2

    Chatty AI Chatbot & Live Chat

    Chatty AI Sales Agent - For live chat & helpdesk · Shoppers have questions? AI chat bot has answers. Need sales support? AI Agent's got it. 24/7.

    Rating

    4.90

    Reviews

    1,804

    +4 / 7d

    BFS$19+/mo
  3. #3

    Tidio ‑ Live Chat & AI Chatbot

    TIDIO LLC · Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.

    Rating

    4.70

    Reviews

    1,264

    $29+/mo
  4. #4

    Pushdaddy Many Chat ,Cloud API

    Pushdaddy · Use Many Chat/Live Chat/messenger with FAQ, abandoned cart with chatbots, Push notification inc

    Rating

    4.30

    Reviews

    981

    $2+/mo
  5. #5

    Dondy: WhatsApp Marketing+Chat

    Dondy · WhatsApp automation to drive marketing, sales, support, and COD using WhatsApp API and AI

    Rating

    4.80

    Reviews

    774

    $6+/mo
  6. #6

    Gorgias: AI, Helpdesk & Chat

    Gorgias Inc. · Leading AI-powered conversational commerce platform for brands

    Rating

    4.20

    Reviews

    651

    $10+/mo
  7. #7

    Moose AI Chatbot & Live Chat

    Vegahub Technology Inc. · Turn customer support into a growth engine with an AI chatbot that works while you sleep.

    Rating

    5.00

    Reviews

    485

    BFS$19+/mo
  8. #8

    SmartBot: Leading AI Chatbot

    BestChat · 24/7 Unlimited AI Chatbot & Live Chat for Sales & Support

    Rating

    4.70

    Reviews

    401

    BFS$30+/mo
  9. #9

    Zoko: WhatsApp for D2C Brands

    Bourbon Science Inc. · WhatsApp marketing, automation & support for D2C brands. Powered by AI flows and a multi-agent inbox

    Rating

    4.80

    Reviews

    387

    +1 / 7d

    $49+/mo
  10. #10

    Willdesk: Live Chat&AI Chatbot

    Channelwill · AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot

    Rating

    4.80

    Reviews

    365

    $16+/mo
  11. #11

    B: WhatsApp Chat, Abandon Cart

    BiteSpeed · All-in-one WhatsApp Marketing, Chatbots & Omnichannel Helpdesk to drive revenue without ads.

    Rating

    4.70

    Reviews

    350

    freemium
  12. #12

    WhatFlow: Whatsapp Automation

    Scrptble · Automate order confirmations, shipping updates, cart recovery, and stock alerts through WhatsApp.

    Rating

    4.10

    Reviews

    346

    +2 / 7d

    $4+/mo
  13. #13

    SB: Helpdesk, Live Chat & FAQs

    Shark Byte, Inc · All-in-one Helpdesk with Live Chat, AI FAQ Builder & Product Tabs for faster customer support.

    Rating

    4.60

    Reviews

    321

    $5+/mo
  14. #14

    Chatra — Live Chat & Chatbot

    Roger Wilco LLC · Help web visitors reach checkout faster with real time support and product recommendations.

    Rating

    4.60

    Reviews

    298

    +1 / 7d

    $31+/mo
  15. #15

    CK: Abandoned cart on WhatsApp

    Carthike · Send automation, marketing, abandoned cart recovery, order, COD & review messages via WhatsApp API

    Rating

    5.00

    Reviews

    293

    +3 / 7d

    BFS$9+/mo
  16. #16

    Chaty Chat Buttons & WhatsApp

    Premio · Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc

    Rating

    4.90

    Reviews

    274

    $15+/mo
  17. #17

    O: Chat buttons & Contact Form

    Omega · Engage with customers everywhere: Facebook Messenger, Telegram, & 20+ chat channels & Contact Form.

    Rating

    4.90

    Reviews

    260

    Free
  18. #18

    Chatway Live Chat & AI Chatbot

    Premio · Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.

    Rating

    4.90

    Reviews

    258

    $29+/mo
  19. #19

    KwikEngage: Whatsapp Marketing

    GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED c/o Fineshift Software Inc. · Scale D2C with AI-powered WhatsApp marketing, abandoned cart recovery, & customer retention

    Rating

    4.90

    Reviews

    255

    $40+/mo
  20. #20

    Ctx: WhatsApp Chat + Marketing

    Softpulse Infotech · WhatsApp button for chat support, order confirmation, verify COD, abandoned cart, API Integration

    Rating

    4.90

    Reviews

    243

    $8+/mo

Review growth

Top incumbents, traced daily.

Cumulative review count per day for the niche’s most- reviewed apps. The slope of each line IS the velocity — steeper slopes mean faster growth. Lines pulling away from the pack are the niche’s actual momentum leaders.

5.8k4.5k3.1k1.8k399May 28Jun 5Jun 13Jun 21Jun 29Total reviews · slope = velocity
  1. Shopify Inbox5.4k
  2. Chatty AI Chatbot & Live Chat1.8k
  3. Tidio ‑ Live Chat & AI Chatbot1.3k
  4. Pushdaddy Many Chat ,Cloud API981
  5. Dondy774
Tracked daily from Ongoing.AI's review-stats snapshots. Each point is the day's observed total review count, collapsed to one observation per day.

Shape of the niche

Pricing and rating distributions.

Where merchants actually pay, and where merchant sentiment actually lands. Useful for “is this niche price-anchored?” and “is the bar genuinely 4.5★+ or more like 3.8★?”

Pricing

Where this niche prices.

  • Free20.4% · 165
  • Under $20/mo41.3% · 334
  • $20–$49/mo25.5% · 206
  • $50–$99/mo6.9% · 56
  • $100+/mo5.9% · 48

Rating

Where this niche rates.

  • 5.0★66% · 247
  • 4.5 – 4.99★19.3% · 72
  • 4.0 – 4.49★5.3% · 20
  • 3.0 – 3.99★4.8% · 18
  • Below 3.0★4.5% · 17

Momentum · last 28 days

Who’s growing.

Apps adding the most reviews over the last 28days — the niche’s actual growth leaders, not just the cumulative incumbents. Pulled from Ongoing.AI’s daily review-count history.

  1. +24

    new reviews

    Buddy AI: AI Chat + AI Agents

    Buddify · The AI Team for Your Store: Convert More Shoppers, Automate Support & Grow Revenue.

    Pattern

    Rating

    4.90

    Total reviews

    61

  2. +19

    new reviews

    WhatFlow WhatsApp Business API

    Scrptble · Automate order updates, cart recovery, and stock alerts via the official WhatsApp Business API.

    Pattern

    Rating

    4.90

    Total reviews

    20

  3. +19

    new reviews

    Shopify Inbox

    Shopify · An AI sales associate for your online store

    Pattern

    Rating

    4.70

    Total reviews

    5,421

  4. +16

    new reviews

    Zoko: WhatsApp for D2C Brands

    Bourbon Science Inc. · WhatsApp marketing, automation & support for D2C brands. Powered by AI flows and a multi-agent inbox

    Pattern

    Rating

    4.80

    Total reviews

    387

  5. +14

    new reviews

    Moose WhatsApp Chat Button

    Vegahub Technology Inc. · Reduce missed inquiries, recover abandoned carts & increase revenue via WhatsApp. Ready in minutes.

    Pattern

    Rating

    5.00

    Total reviews

    74

  6. +13

    new reviews

    Tidio ‑ Live Chat & AI Chatbot

    TIDIO LLC · Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.

    Pattern

    Rating

    4.70

    Total reviews

    1,264

  7. +13

    new reviews

    Chatty AI Chatbot & Live Chat

    Chatty AI Sales Agent - For live chat & helpdesk · Shoppers have questions? AI chat bot has answers. Need sales support? AI Agent's got it. 24/7.

    Pattern

    Rating

    4.90

    Total reviews

    1,804

  8. +11

    new reviews

    Commslayer: AI Helpdesk & Chat

    Actuals Oy · AI-powered helpdesk & chat by the ex-Lifetimely founders

    Pattern

    Rating

    4.90

    Total reviews

    189

Full directory

All 809 chat apps.

Every active app Ongoing.AI tracks in this category, best-first by review count. Each links through to its live report — ratings, install footprint, review fingerprint, and rank trajectory.

Methodology

Where the numbers come from.

Ratings, review counts, pricing, “Built for Shopify,” and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The leaderboard filters to apps rated 4.0★+ then orders by review count: a credibility-weighted definition of “best.” Rank race and movers come from daily category-page archives — each day’s position is the best (lowest) rank we observed across all pages of the Chat category. New entries are apps whose first-seen date lands in the last 28 days. Snapshot generated .

Watch every chat switch as it happens.

Ongoing.AI tracks every Shopify brand’s app stack daily. Find the merchants on each app, catch the moment they install or churn, and reach out the same day.