Shopify App Store · refreshed 2 minutes ago

Best Chat apps for Shopify.

809 active apps, 22,294 total reviews, 4.68★ average. Live App Store data, daily rank-race for the top incumbents, and the apps merchants picked this week.

Active apps

809

live in this category today

Total reviews

22k

across the niche

Avg rating

4.68

review-count weighted

Built for Shopify

of the niche carries the badge

Free apps

15%

or freemium

Leaderboard

Top 20 chat apps.

Ordered by live position on the Shopify chat category page — what merchants actually see browsing the niche — filtered to 4.0★+ for credibility. The ↑ arrow marks 7-day climbs on the category page; +N is new reviews in the same window.

Review growth

Top incumbents, traced daily.

Cumulative review count per day for the niche’s most- reviewed apps. The slope of each line IS the velocity — steeper slopes mean faster growth. Lines pulling away from the pack are the niche’s actual momentum leaders.

Shopify Inbox5.4k
Chatty AI Chatbot & Live Chat1.8k
Tidio ‑ Live Chat & AI Chatbot1.3k
Pushdaddy Many Chat ,Cloud API981
Dondy774

Tracked daily from Ongoing.AI's review-stats snapshots. Each point is the day's observed total review count, collapsed to one observation per day.

Shape of the niche

Pricing and rating distributions.

Where merchants actually pay, and where merchant sentiment actually lands. Useful for “is this niche price-anchored?” and “is the bar genuinely 4.5★+ or more like 3.8★?”

Pricing

Where this niche prices.

Free20.4% · 165
Under $20/mo41.3% · 334
$20–$49/mo25.5% · 206
$50–$99/mo6.9% · 56
$100+/mo5.9% · 48

Rating

Where this niche rates.

5.0★66% · 247
4.5 – 4.99★19.3% · 72
4.0 – 4.49★5.3% · 20
3.0 – 3.99★4.8% · 18
Below 3.0★4.5% · 17

Momentum · last 28 days

Who’s growing.

Apps adding the most reviews over the last 28days — the niche’s actual growth leaders, not just the cumulative incumbents. Pulled from Ongoing.AI’s daily review-count history.

Full directory

All 809 chat apps.

Every active app Ongoing.AI tracks in this category, best-first by review count. Each links through to its live report — ratings, install footprint, review fingerprint, and rank trajectory.

Methodology

Where the numbers come from.

Ratings, review counts, pricing, “Built for Shopify,” and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The leaderboard filters to apps rated 4.0★+ then orders by review count: a credibility-weighted definition of “best.” Rank race and movers come from daily category-page archives — each day’s position is the best (lowest) rank we observed across all pages of the Chat category. New entries are apps whose first-seen date lands in the last 28 days. Snapshot generated 2 minutes ago.

Watch every chat switch as it happens.

Ongoing.AI tracks every Shopify brand’s app stack daily. Find the merchants on each app, catch the moment they install or churn, and reach out the same day.

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Best Chat apps for Shopify.

Top 20 chat apps.

Shopify Inbox

Chatty AI Chatbot & Live Chat

Tidio ‑ Live Chat & AI Chatbot

Pushdaddy Many Chat ,Cloud API

Dondy: WhatsApp Marketing+Chat

Gorgias: AI, Helpdesk & Chat

Moose AI Chatbot & Live Chat

SmartBot: Leading AI Chatbot

Zoko: WhatsApp for D2C Brands

Willdesk: Live Chat&AI Chatbot

B: WhatsApp Chat, Abandon Cart

WhatFlow: Whatsapp Automation

SB: Helpdesk, Live Chat & FAQs

Chatra — Live Chat & Chatbot

CK: Abandoned cart on WhatsApp

Chaty Chat Buttons & WhatsApp

O: Chat buttons & Contact Form

Chatway Live Chat & AI Chatbot

KwikEngage: Whatsapp Marketing

Ctx: WhatsApp Chat + Marketing