Kiro

Shopify chat app by ViteCommerce·24/7 AI-powered chat that answers customer questions about products, orders, shipping, returns, etc.

Snapshot

#631of 820 inChat

Kiro is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesChatHelpdesk

Pricing

From $19/mo

freemium

Built for Shopify

No

Years live

0

launched Aug 18, 2025

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Kiro sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#631

of 820 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2025

Listing change cadence

What Kiro has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+12shopify_lastmod: 2026-06-10 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-06-10 → 2026-06-16

PricingIdentity & listingCadence

Plans

Kiro pricing tiers.

Free

Free

  • Basic AI chat agent
  • Up to 100 messages per month
  • Simple visitor tracking
  • Knowledge base (1 file, 5MB total)
  • Community support
  • Mobile chat widget

Starter

$19/month

  • Everything in Free
  • AI-powered chat agent (upgraded)
  • Basic personality customization
  • Up to 1,000 messages per month
  • Basic visitor location tracking
  • Simple chat analytics dashboard
  • Knowledge base (3 files, 20MB total)
  • Email support

Plus

$49/month

  • Everything in Starter, plus:
  • Advanced AI chat agent
  • Full personality & tone customization
  • Multi-language support (8 languages)
  • Up to 10,000 messages per month
  • Advanced visitor analytics
  • Knowledge base (15 files, 100MB total)
  • Custom branding & styling

Scale

$119/month

  • Everything in Plus, plus:
  • Advanced personality & behavior training
  • Unlimited language support
  • Up to 100,000 messages per month
  • Advanced analytics & reporting suite
  • Knowledge base (50 files, 500MB total)
  • Custom AI training & fine-tuning
  • White-label chat widget

Capabilities

What Kiro can do.

The 36 capabilities Kiro lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Chat

Real-time messaging

8
  • AI chatbots
  • Live chat
  • Social media
  • Multi-language
  • Real-time translation
  • Behavior tracking
  • Agent analytics
  • Customer insights

Automated responses

9
  • Cart recovery
  • Discounts
  • FAQs
  • Greetings
  • Product recommendations
  • Quick replies
  • Review requests
  • Shipping alerts
  • Order updates

Customization

5
  • Color and font
  • Emojis and stickers
  • Welcome messages
  • Chat buttons
  • Chat assignment

Helpdesk

Channels

4
  • Chatbot
  • Help center
  • Contact form
  • FAQs

Workflow automation

10
  • Auto-reply
  • Response templates
  • AI responses
  • AI summaries
  • Ticketing
  • Unified inbox
  • Auto-assign
  • Tagging
  • Multi-language
  • Analytics

FAQ

Kiro — frequently asked questions.

What is Kiro on Shopify?
Kiro, officially listed on the Shopify App Store as Kiro : Sales AI ChatBot Agent, is a Shopify app in the Chat category. Kiro: AI-powered chatbot & live chat for Shopify. Install in minutes, no coding required. Automate up to 80% of support for products, orders, shipping, returns & FAQs with instant agent handoff. Boost sales and AOV with real-time tracking, tailored recommendations, multilingual 24/7 support, mobile-friendly widgets, analytics & Shopify integration. Save time, cut costs, speed responses, recover carts, and scale customer support effortlessly.
How much does Kiro cost?
Kiro offers a free plan and 3 paid plans starting at $19/month and going up to $119/month. The free plan includes Basic AI chat agent, Up to 100 messages per month, Simple visitor tracking, and Knowledge base (1 file, 5MB total). The paid plans unlock advanced features beyond what's available on the free tier.
Is Kiro free?
Yes — Kiro offers a free plan alongside paid options. The free plan includes Basic AI chat agent, Up to 100 messages per month, and Simple visitor tracking. Paid plans start at $19/month for advanced features.
When was Kiro launched?
Kiro launched on August 18, 2025.
Is Kiro Built for Shopify?
Kiro does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Kiro alternatives?
Merchants commonly compare Kiro with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,443

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,809

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★985

Known for: customer-support

Browse more inAll Chat apps All Helpdesk apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Kiro.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track Kiro — free Start free

Prefer the source? View Kiro on the Shopify App Store ↗