OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
4.8 ★
1,341 reviews
What merchants actually report
4.70average· 1,268 reviews analyzed· 1,162 with written feedback
86% 5★6% ≤3★

40% of attributable reviewers are United States merchants. 24% had used the app for a year or more when they reviewed.

The developer replies to 75% of reviews overall and 77% of critical ones.

Recent reviewers rate Tidio 4.81, above its 4.70 lifetime average.

Rating · last 90d
4.81
Recent direction
Replies to reviews
75%
Developer response rate
Replies to critical
77%
On 3★ and below
Long-term reviewers
24%
Using 1yr+ at review
Top merchant markets
United States 40%United Kingdom 10%Australia 7%Canada 5%France 4%
Tenure when reviewed
under a day 15%days 28%months 33%a year or more 24%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
Free
Free
  • • Live Chat - conversations with 50 users
  • • Flows: with up to 100 visitors/mo
  • • Ticketing
  • • Mobile app
  • • Social media integrations
Customer Service
$29/month
7-day free trial · or $290/year and save 17%
  • • All Free plan features
  • • Analytics
  • • Live visitors list
  • • Operating hours
  • • Tidio AI reply assistant
Flows
$29/month
7-day free trial · or $290/year and save 17%
  • • All Free plan features
  • • Automation analytics
  • • Chatbots templates
  • • Visual chatbot builder
  • • No Tidio branding (add-on)
Lyro AI Chatbot
$39/month
7-day free trial · or $390/year and save 17%
  • • All Free plan features
  • • Website scrapper
  • • Lyro tasks
  • • Native Shopify actions
  • • No Tidio branding (add-on)
What does Tidio do?

Engage customers with live chat, chatbot, and AI agent apps from one help desk. Manage tickets and offer recommendations in real time. Provide instant support.

  • Chat, email, Instagram & WhatsApp in one inbox — on web and the mobile app
  • One AI agent that resolves support tickets and sells, not two separate tools
  • Proactive AI on product pages: compares, recommends, and adds to cart
  • Lyro Actions: refunds and order edits in Shopify or via API, on your rules
  • Capped AI usage: Lyro pauses at your limit, so bills never surprise you

Features

ChatAI chatbotsLive chatEmail chatVideo callsSocial mediaFile uploadMulti-languageReal-time translationPush notificationsBehavior trackingAgent analyticsEncryptionCustomer insightsCart recoveryDiscountsFAQsGreetingsProduct recommendationsQuick repliesReview requestsOrder updatesCross-sellUpsellSurveysSend transcriptColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotSelf-service
Review history
Daily review count on the Shopify App Store
1,341+86 · 30d~2.9/day· Rating steady at 4.8★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #7
  • Chat
    #30▼4

Tracked daily · last 30 days · as of 2026-09-24

Catalog position
Within Chat on the App Store
Rank by reviews
#3 of 889
Review percentile
100th
Rating percentile
70th
On the App Store
12.2 yrs
Works with
Integrations listed for Tidio: AI Chatbot & Live Chat
Google AnalyticsJudge.meKlaviyoMailchimpZapierZendesk
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Frequently asked questions

Engage customers with live chat, chatbot, and AI agent apps from one help desk. Manage tickets and offer recommendations in real time. Provide instant support. It's a chat tool for ecommerce stores.