Tidio ‑ Live Chat & AI Chatbot
Shopify chat app by TIDIO LLC·Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
Snapshot
Ongoing.AI tracks Tidio ‑ Live Chat & AI Chatbot daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
4.70
1,273 reviews
Pricing
From $29/mo
freemium
Built for Shopify
No
Years live
11
launched Jul 14, 2014
Last updated
Jul 1, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
+5
28-day Δ
+24
Rating change
7-day Δ
+0.00
28-day Δ
-0.10
Category rank over time
Where Tidio ‑ Live Chat & AI Chatbot sits day-by-day in Chat.
Position across the Chat page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Chat leaderboard →
Catalog position
Where Tidio ‑ Live Chat & AI Chatbot sits in the App Store.
Rank and percentile inside the Chat category — the competitive shape of the niche around this app.
Rank in Chat
#3
of 811 active apps
Review count percentile
100th
vs category siblings
Rating percentile
62th
vs category siblings
Years on App Store
11
since 2014
Listing change cadence
What Tidio ‑ Live Chat & AI Chatbot has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 2
2026-06-30 → 2026-07-01
Shopify Lastmod · Jul 1
2026-06-29 → 2026-06-30
Shopify Lastmod · Jun 30
2026-06-28 → 2026-06-29
Reviews
What merchants are saying
- 93%positive1,215
- 1%neutral15
- 6%negative73
Popular mentions
- customer support
- pricing
- bug notifications
- performance
- refund policy
- onboarding
- product knowledge
- billing
Top themes
- customer support2
- pricing2
- bug notifications1
- performance1
- refund policy1
- onboarding1
- product knowledge1
- billing1
What merchants praise
“I'm currently using free trial, but I can share my experience based on the 6 days I have been using Tidio. 1) The setup is incredibly easy - just install the app and it's almost ready to go. It took me just a few minutes to configure appearance, colors, etc. 2) The AI Chatbot is useful for clients and good at recommending products”
What merchants complain about
“Have now put limitations on how many chat you can have on the free plan in order to push people to a paid plan. Moving to another with paid because of this.”
Plans
Tidio ‑ Live Chat & AI Chatbot pricing tiers.
Free
Free
- Live Chat - conversations with 50 users
- Flows: with up to 100 visitors/mo
- Ticketing
- Mobile app
- Social media integrations
Customer Service
$29/month
- All Free plan features
- Analytics
- Live visitors list
- Operating hours
- Tidio AI reply assistant
- Live chat support (24/5)
Flows
$29/month
- All Free plan features
- Automation analytics
- Chatbots templates
- Visual chatbot builder
- No Tidio branding (add-on)
- Live chat support (24/5)
Lyro AI Chatbot
$39/month
- All Free plan features
- Website scrapper
- Lyro tasks
- Native Shopify actions
- No Tidio branding (add-on)
- Live chat support (24/5)
Capabilities
What Tidio can do.
The 61 capabilities Tidio lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Chat
Real-time messaging
13- AI chatbots
- Live chat
- Email chat
- Video calls
- Social media
- File upload
- Multi-language
- Real-time translation
- Push notifications
- Behavior tracking
- Agent analytics
- Encryption
- Customer insights
Automated responses
12- Cart recovery
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Review requests
- Order updates
- Cross-sell
- Upsell
- Surveys
- Send transcript
Customization
10- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Helpdesk
Channels
8- Live chat
- Chatbot
- Social media
- Self-service
- Help center
- Contact form
- FAQs
Workflow automation
18- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Spam detection
- Order tracking
- Customer notifications
- Feedback surveys
- Multi-language
- Multi-store
- Analytics
- Reports
FAQ
Tidio — frequently asked questions.
What is Tidio on Shopify?
How much does Tidio cost?
Is Tidio free?
When was Tidio launched?
Is Tidio Built for Shopify?
What are the best Tidio alternatives?
What complaints come up about Tidio?
Alternatives
Apps merchants pick instead.
Common comparisons
Head-to-head pages.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running Tidio ‑ Live Chat & AI Chatbot.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Tidio ‑ Live Chat & AI Chatbot on the Shopify App Store ↗