Chat · refreshed Jun 12, 2026
Tidio ‑ Live Chat & AI Chatbot for Shopify
by TIDIO LLC · Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
1,255 reviews, 4.70★ average. Live data from the Shopify App Store + Ongoing.AI’s daily install crawl — updated Jun 12, 2026.
Rating
4.70
1,255 reviews
Pricing
From $29/mo
freemium
Built for Shopify
No
Years live
11
launched Jul 14, 2014
Last updated
Jun 10, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
+6
28-day Δ
+15
Rating change
7-day Δ
-0.10
28-day Δ
+0.00
Category rank over time
Where Tidio ‑ Live Chat & AI Chatbot sits day-by-day in Chat.
Position across the Chat page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart.
Catalog position
Where Tidio ‑ Live Chat & AI Chatbot sits in the App Store.
Rank and percentile inside the Chat category — the competitive shape of the niche around this app.
Rank in Chat
#3
of 767 active apps
Review count percentile
100th
vs category siblings
Rating percentile
62th
vs category siblings
Years on App Store
11
since 2014
Listing change cadence
What Tidio ‑ Live Chat & AI Chatbot has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jun 11
2026-06-09 → 2026-06-10
Shopify Lastmod · Jun 10
2026-06-07 → 2026-06-09
Shopify Lastmod · Jun 8
2026-06-06 → 2026-06-07
Review fingerprint
What merchants raise, and how they feel about it.
Sentiment breakdown
- Positive93% · 1,209
- Neutral1% · 15
- Negative6% · 73
“I'm currently using free trial, but I can share my experience based on the 6 days I have been using Tidio. 1) The setup is incredibly easy - just install the app and it's almost ready to go. It took me just a few minutes to configure appearance, colors, etc. 2) The AI Chatbot is useful for clients and good at recommending products”
“Have now put limitations on how many chat you can have on the free plan in order to push people to a paid plan. Moving to another with paid because of this.”
Top themes
- 1. customer-support2
- 2. pricing2
- 3. bug-notifications1
- 4. performance1
- 5. refund-policy1
- 6. onboarding1
- 7. product-knowledge1
- 8. billing1
Plans
Tidio ‑ Live Chat & AI Chatbot pricing tiers.
Free
Free
- Live Chat - conversations with 50 users
- Flows: with up to 100 visitors/mo
- Ticketing
- Mobile app
- Social media integrations
Customer Service
$29/month
- All Free plan features
- Analytics
- Live visitors list
- Operating hours
- Tidio AI reply assistant
- Live chat support (24/5)
Flows
$29/month
- All Free plan features
- Automation analytics
- Chatbots templates
- Visual chatbot builder
- No Tidio branding (add-on)
- Live chat support (24/5)
Lyro AI Chatbot
$39/month
- All Free plan features
- Website scrapper
- Lyro tasks
- Native Shopify actions
- No Tidio branding (add-on)
- Live chat support (24/5)
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated Jun 12, 2026.
Find every brand running Tidio ‑ Live Chat & AI Chatbot.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Tidio ‑ Live Chat & AI Chatbot on the Shopify App Store ↗