OngoingAI

Tidio usage & market intelligence

Shopify rating

4.8 ★

1,336 reviews

What merchants actually report
4.70average· 1,260 reviews analyzed· 1,154 with written feedback
86% 5★6% ≤3★

40% of attributable reviewers are United States merchants. 24% had used the app for a year or more when they reviewed.

The developer replies to 75% of reviews overall and 77% of critical ones.

Recent reviewers rate Tidio 4.76, above its 4.70 lifetime average.

Rating · last 90d

4.76

Recent direction

Replies to reviews

75%

Developer response rate

Replies to critical

77%

On 3★ and below

Long-term reviewers

24%

Using 1yr+ at review

Top merchant markets

United States 40%United Kingdom 11%Australia 7%Canada 6%France 4%

Tenure when reviewed

under a day 15%days 28%months 33%a year or more 24%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
FreeFree
  • • Live Chat - conversations with 50 users
  • • Flows: with up to 100 visitors/mo
  • • Ticketing
  • • Mobile app
  • • Social media integrations
Customer Service$29/month

7-day free trial · or $290/year and save 17%

  • • All Free plan features
  • • Analytics
  • • Live visitors list
  • • Operating hours
  • • Tidio AI reply assistant
Flows$29/month

7-day free trial · or $290/year and save 17%

  • • All Free plan features
  • • Automation analytics
  • • Chatbots templates
  • • Visual chatbot builder
  • • No Tidio branding (add-on)
Lyro AI Chatbot$39/month

7-day free trial · or $390/year and save 17%

  • • All Free plan features
  • • Website scrapper
  • • Lyro tasks
  • • Native Shopify actions
  • • No Tidio branding (add-on)
What does Tidio do?

Engage customers with live chat, chatbot, and AI agent apps from one help desk. Manage tickets and offer recommendations in real time. Provide instant support.

  • Chat, email, Instagram & WhatsApp in one inbox — on web and the mobile app
  • One AI agent that resolves support tickets and sells, not two separate tools
  • Proactive AI on product pages: compares, recommends, and adds to cart
  • Lyro Actions: refunds and order edits in Shopify or via API, on your rules
  • Capped AI usage: Lyro pauses at your limit, so bills never surprise you

Features

ChatAI chatbotsLive chatEmail chatVideo callsSocial mediaFile uploadMulti-languageReal-time translationPush notificationsBehavior trackingAgent analyticsEncryptionCustomer insightsCart recoveryDiscountsFAQsGreetingsProduct recommendationsQuick repliesReview requestsOrder updatesCross-sellUpsellSurveysSend transcriptColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotSelf-service
Review history
Daily review count on the Shopify App Store
1,336+87 · 26d~3.3/day· Rating steady at 4.8★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#6 on Aug 15 → #7 on Sep 5 · 22 observed days#7▼1
  • Chat#25 on Aug 15 → #27 on Sep 5 · 22 observed days#27▼2

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Chat on the App Store
Rank by reviews
#3 of 852
Review percentile
100th
Rating percentile
70th
On the App Store
12.1 yrs
Works with
Integrations listed for Tidio: AI Chatbot & Live Chat
Google AnalyticsJudge.meKlaviyoMailchimpZapierZendesk
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The App Store's own "more apps like this" for Tidio
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Frequently asked questions

Engage customers with live chat, chatbot, and AI agent apps from one help desk. Manage tickets and offer recommendations in real time. Provide instant support. It's a chat tool for ecommerce stores.