OngoingAI
The customer support operating system, built on AI.
Every conversation, customer and follow-up in one place, with AI that triages, drafts and resolves alongside your team.
Support
AI works every conversation with your team.
Triage on arrival
AI reads every incoming conversation, tags it, sets priority and routes it to the right person.
Drafted replies
Answers drafted from your docs, past conversations and the customer's account. Your team edits and sends.
Resolved end to end
Routine questions get answered on their own. Everything else is handed to a person with the full context.
Customers
Know the customer before you reply.
One timeline
Email, chat, tickets and billing events for each customer, in the order they happened.
Account context
Plan, revenue, open issues and recent activity next to every conversation, so nobody asks twice.
Signals
See who is growing, who is stuck and who is about to churn before they tell you.
Work
Turn what customers ask for into work.
From conversation to task
Turn a support request into a task in one step, with the conversation attached.
Priorities that add up
Rank work by how many customers asked for it and how much revenue sits behind it.
Close the loop
When the fix ships, everyone who asked hears about it.
How it works
01
Connect
Bring in your inbox, chat, help docs and billing data.
02
Learn
The AI learns your product and your customers from what is already there.
03
Stay in control
Choose what the AI answers on its own and what waits for your team.