OngoingAI

Usage & market intelligence

Observed on 6,330 ecommerce stores.

Across 12,283 tracked stores, adoption rose from 1.9% to 2.1% over a 30-day comparison.

View storesWatch for changes
Stores observed
6,330
Ecommerce stores where OngoingAI has observed it
Shopify adoption
98%
6,188 Shopify stores
Shopify rating
4.3 ★
705 reviews

Last checked Sep 24, 2026

Adoption movement
Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Declining — 16 more confirmed removals than installs over the past 90 days.

WindowConfirmed installsConfirmed removalsNetNewly observed
Last 30 days8978▲ +111,940
Last 90 days122138▼ -166,240

Newly observed counts first appearances of Gorgias in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

What merchants actually report
4.53average· 638 reviews analyzed· 622 with written feedback
83% 5★11% ≤3★

67% of attributable reviewers are United States merchants. 38% had used the app for a year or more when they reviewed.

The developer replies to 48% of reviews overall and 88% of critical ones.

Recent reviewers rate Gorgias 4.45, below its 4.53 lifetime average.

Rating · last 90d
4.45
Recent direction
Replies to reviews
48%
Developer response rate
Replies to critical
88%
On 3★ and below
Long-term reviewers
38%
Using 1yr+ at review
Top merchant markets
United States 67%United Kingdom 7%Australia 6%Canada 5%Germany 2%
Tenure when reviewed
under a day 1%days 17%months 43%a year or more 38%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Gorgias adoption by ecommerce platform
Platforms used by stores where OngoingAI has observed Gorgias
Shopify
x
BigCommerce
x
Magento (Adobe Commerce)
x
WooCommerce
x
SHOPLINE
x
Tiendanube / Nuvemshop
x
Notable stores using Gorgias: AI, Helpdesk & Chat
Observed installs, highest-ranked first
StoreTraffic rankCohort
shop.x.com
#52Top 1K
wirecutterstore.nytimes.com
#152Top 1K
shop.canva.com
#236Top 1K
store.figma.com
#869Top 1K
shop.delta.com
#3,298Top 10K
shop.spacex.com
#5,002Top 10K
shop.vogue.co.uk
#10,837Top 25K
supercallstore.eu.cc
#12,981Top 25K
shop.bodybuilding.com
#15,961Top 25K
shop.abs-cbn.com
#16,870Top 25K

Showing 10 of 6,330 stores we track running Gorgias.

Get the full list
Pricing
Free trial available
Starter plan
$10/month
7-day free trial
  • • 3 customer support agents
  • • 50 tickets per month included
  • • Live chat
Basic plan
$60/month
7-day free trial · or $600/year and save 17%
  • • Unlimited customer support agents
  • • 300 tickets per month included
  • • Live chat
  • • Customer service
  • • Automation add-on available
Pro plan
$360/month
7-day free trial · or $3,600/year and save 17%
  • • Unlimited customer support agents
  • • 2000 tickets included
  • • Live chat
  • • Customer service
  • • Automation add-on available
Advanced plan
$900/month
7-day free trial · or $9,000/year and save 17%
  • • Unlimited customer support agents
  • • 5000 tickets included
  • • Live chat
  • • Customer service
  • • Automation add-on available
What does Gorgias do?

Resolve repetitive support inquiries with automation & AI. One helpdesk for all your support channels, with live chat & FAQ. Start your free trial today!

  • Helpdesk built for scale: Manage all customer conversations in one unified inbox
  • Autonomous ticket resolution: AI Agent handles end-to-end support
  • AI Shopping Assistant: Recommend products and guide shoppers in real time
  • Unified commerce stack: 100+ integrations to power the full customer journey
  • Actionable analytics: Turn customer conversations into insights to drive revenue

Features

ChatAI chatbotsLive chatSMSEmail chatVoice supportSocial mediaFile uploadReal-time translationBehavior trackingAgent analyticsCustomer insightsCart recoveryDiscountsFAQsGreetingsProduct recommendationsQuick repliesReview requestsOrder updatesCross-sellUpsellColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotPhoneSelf-serviceHelp centerContact formAuto-reply
Review history
Daily review count on the Shopify App Store
705+75 · 30d~2.5/day· Rating steady at 4.3★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #4
  • Chat
    #12▲2

Tracked daily · last 30 days · as of 2026-09-25

Catalog position
Within Chat on the App Store
Rank by reviews
#4 of 891
Review percentile
100th
Rating percentile
66th
On the App Store
9.6 yrs
Commonly used with
Share of Gorgias: AI, Helpdesk & Chat stores that also run each app
Klaviyo
x
Microsoft Clarity
x
Triple Whale
x
Yotpo
x
Judge.me
x
Instafeed (Mintt Studio)
x
Rebuy
x
Okendo
x
Competitors
Alternatives buyers weigh against Gorgias: AI, Helpdesk & Chat
See the full Gorgias alternatives comparison
Compare Gorgias head-to-head
Side-by-side on ratings, momentum, pricing, and adoption
All app comparisons
Works with
Integrations listed for Gorgias: AI, Helpdesk & Chat
CheckoutShopify FlowShopify Admin20+ IntegrationsAircallAttentiveKlaviyoRechargeYotpo
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Frequently asked questions

Resolve repetitive support inquiries with automation & AI. One helpdesk for all your support channels, with live chat & FAQ. Start your free trial today! It's a chat tool for ecommerce stores.