OngoingAI

Gorgias usage & market intelligence

OngoingAI has observed Gorgias on 5,846 ecommerce stores across 6 platforms.

Among 67,018 stores continuously observed over the last 30 days, Gorgias penetration moved 3.6% → 5.4%.

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Stores observed

5,846

Ecommerce stores where OngoingAI has observed it

Shopify adoption

98%

5,711 Shopify stores

Shopify rating

4.3 ★

703 reviews

Last checked Sep 15, 2026

Adoption movement
Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Declining — 14 more confirmed removals than installs over the past 90 days.

WindowConfirmed installsConfirmed removalsNetNewly observed
Last 30 days7399-263,323
Last 90 days8599-145,758

Newly observed counts first appearances of Gorgias in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

What merchants actually report
4.53average· 638 reviews analyzed· 622 with written feedback
83% 5★11% ≤3★

67% of attributable reviewers are United States merchants. 38% had used the app for a year or more when they reviewed.

The developer replies to 48% of reviews overall and 88% of critical ones.

Recent reviewers rate Gorgias 4.15, below its 4.53 lifetime average.

Rating · last 90d

4.15

Recent direction

Replies to reviews

48%

Developer response rate

Replies to critical

88%

On 3★ and below

Long-term reviewers

38%

Using 1yr+ at review

Top merchant markets

United States 67%United Kingdom 7%Australia 6%Canada 5%Germany 2%

Tenure when reviewed

under a day 1%days 17%months 43%a year or more 38%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Gorgias adoption by ecommerce platform
Platforms used by stores where OngoingAI has observed Gorgias
5,846stores
Shopify5,711 stores · 98%
98%
BigCommerce92 stores · 2%
2%
Magento (Adobe Commerce)36 stores · 1%
1%
WooCommerce12 stores · 0%
0%
SHOPLINE4 stores · 0%
0%
OpenCart1 stores · 0%
0%
Notable stores using Gorgias: AI, Helpdesk & Chat
Observed installs, highest-ranked first
StoreTraffic rankCohort
shop.x.com
#52Top 1K
wirecutterstore.nytimes.com
#152Top 1K
shop.delta.com
#3,298Top 10K
shop.spacex.com
#5,002Top 10K
store.zerohedge.com
#7,763Top 10K
supercallstore.eu.cc
#12,981Top 25K
bodybuilding.com
#15,961Top 25K
shop.abs-cbn.com
#16,870Top 25K
decathlon.net
#16,934Top 25K
society6.com
#20,599Top 25K

Showing 10 of 5,846 stores we track running Gorgias.

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Pricing
Free trial available
Starter plan$10/month

7-day free trial

  • • 3 customer support agents
  • • 50 tickets per month included
  • • Live chat
Basic plan$60/month

7-day free trial · or $600/year and save 17%

  • • Unlimited customer support agents
  • • 300 tickets per month included
  • • Live chat
  • • Customer service
  • • Automation add-on available
Pro plan$360/month

7-day free trial · or $3,600/year and save 17%

  • • Unlimited customer support agents
  • • 2000 tickets included
  • • Live chat
  • • Customer service
  • • Automation add-on available
Advanced plan$900/month

7-day free trial · or $9,000/year and save 17%

  • • Unlimited customer support agents
  • • 5000 tickets included
  • • Live chat
  • • Customer service
  • • Automation add-on available
What does Gorgias do?

Resolve repetitive support inquiries with automation & AI. One helpdesk for all your support channels, with live chat & FAQ. Start your free trial today!

  • Helpdesk built for scale: Manage all customer conversations in one unified inbox
  • Autonomous ticket resolution: AI Agent handles end-to-end support
  • AI Shopping Assistant: Recommend products and guide shoppers in real time
  • Unified commerce stack: 100+ integrations to power the full customer journey
  • Actionable analytics: Turn customer conversations into insights to drive revenue

Features

ChatAI chatbotsLive chatSMSEmail chatVoice supportSocial mediaFile uploadReal-time translationBehavior trackingAgent analyticsCustomer insightsCart recoveryDiscountsFAQsGreetingsProduct recommendationsQuick repliesReview requestsOrder updatesCross-sellUpsellColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotPhoneSelf-serviceHelp centerContact formAuto-reply
Review history
Daily review count on the Shopify App Store
703+85 · 30d~2.8/day· Rating 4.2★ → 4.3★
Aug 17Sep 15

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#4
  • Chat#14▼1

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Chat on the App Store
Rank by reviews
#4 of 864
Review percentile
100th
Rating percentile
66th
On the App Store
9.5 yrs
Commonly used with
Share of Gorgias: AI, Helpdesk & Chat stores that also run each app
Klaviyo4,933 stores
84%
Microsoft Clarity2,307 stores
39%
Triple Whale1,432 stores
24%
Yotpo1,310 stores
22%
Judge.me1,236 stores
21%
Instafeed (Mintt Studio)972 stores
17%
Rebuy922 stores
16%
Okendo801 stores
14%
Competitors
Alternatives buyers weigh against Gorgias: AI, Helpdesk & Chat
See the full Gorgias alternatives comparison
Compare Gorgias head-to-head
Side-by-side on ratings, momentum, pricing, and adoption
All app comparisons
Works with
Integrations listed for Gorgias: AI, Helpdesk & Chat
CheckoutShopify FlowShopify Admin20+ IntegrationsAircallAttentiveKlaviyoRechargeYotpo
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Frequently asked questions

Resolve repetitive support inquiries with automation & AI. One helpdesk for all your support channels, with live chat & FAQ. Start your free trial today! It's a chat tool for ecommerce stores.