OngoingAI

Gorgias usage & market intelligence

OngoingAI has observed Gorgias on 5,163 ecommerce stores across 6 platforms.

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Stores observed

5,163

Ecommerce stores where OngoingAI has observed it

Shopify adoption

97%

5,028 Shopify stores

Shopify rating

4.3 ★

703 reviews

Last checked Sep 5, 2026

Adoption movement
Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Growing — 12 more confirmed installs than removals over the past 90 days.

WindowConfirmed installsConfirmed removalsNetNewly observed
Last 30 days5139+125,046
Last 90 days5139+125,046

Newly observed counts first appearances of Gorgias in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

What merchants actually report
4.53average· 636 reviews analyzed· 620 with written feedback
83% 5★11% ≤3★

66% of attributable reviewers are United States merchants. 38% had used the app for a year or more when they reviewed.

The developer replies to 48% of reviews overall and 86% of critical ones.

Recent reviewers rate Gorgias 4.15, below its 4.53 lifetime average.

Rating · last 90d

4.15

Recent direction

Replies to reviews

48%

Developer response rate

Replies to critical

86%

On 3★ and below

Long-term reviewers

38%

Using 1yr+ at review

Top merchant markets

United States 66%United Kingdom 7%Australia 6%Canada 5%Germany 2%

Tenure when reviewed

under a day 1%days 17%months 44%a year or more 38%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Gorgias adoption by ecommerce platform
Platforms used by stores where OngoingAI has observed Gorgias
5,163stores
Shopify5,028 stores · 97%
97%
BigCommerce92 stores · 2%
2%
Magento (Adobe Commerce)41 stores · 1%
1%
WooCommerce10 stores · 0%
0%
SHOPLINE4 stores · 0%
0%
PrestaShop1 stores · 0%
0%
Notable stores using Gorgias: AI, Helpdesk & Chat
Observed installs, highest-ranked first
StoreTraffic rankCohort
shop.delta.com
#3,298Top 10K
store.zerohedge.com
#7,763Top 10K
shop.chick-fil-a.com
#13,328Top 25K
bodybuilding.com
#15,961Top 25K
shop.abs-cbn.com
#16,870Top 25K
decathlon.net
#16,934Top 25K
society6.com
#20,599Top 25K
reebok.com
#25,362Top 50K
decathlon.com
#25,832Top 50K
forever21.com
#29,131Top 50K

Showing 10 of 5,163 stores we track running Gorgias.

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Pricing
Free trial available
Starter plan$10/month

7-day free trial

  • • 3 customer support agents
  • • 50 tickets per month included
  • • Live chat
Basic plan$60/month

7-day free trial · or $600/year and save 17%

  • • Unlimited customer support agents
  • • 300 tickets per month included
  • • Live chat
  • • Customer service
  • • Automation add-on available
Pro plan$360/month

7-day free trial · or $3,600/year and save 17%

  • • Unlimited customer support agents
  • • 2000 tickets included
  • • Live chat
  • • Customer service
  • • Automation add-on available
Advanced plan$900/month

7-day free trial · or $9,000/year and save 17%

  • • Unlimited customer support agents
  • • 5000 tickets included
  • • Live chat
  • • Customer service
  • • Automation add-on available
What does Gorgias do?

Resolve repetitive support inquiries with automation & AI. One helpdesk for all your support channels, with live chat & FAQ. Start your free trial today!

  • Helpdesk built for scale: Manage all customer conversations in one unified inbox
  • Autonomous ticket resolution: AI Agent handles end-to-end support
  • AI Shopping Assistant: Recommend products and guide shoppers in real time
  • Unified commerce stack: 100+ integrations to power the full customer journey
  • Actionable analytics: Turn customer conversations into insights to drive revenue

Features

ChatAI chatbotsLive chatSMSEmail chatVoice supportSocial mediaFile uploadReal-time translationBehavior trackingAgent analyticsCustomer insightsCart recoveryDiscountsFAQsGreetingsProduct recommendationsQuick repliesReview requestsOrder updatesCross-sellUpsellColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotPhoneSelf-serviceHelp centerContact formAuto-reply
Review history
Daily review count on the Shopify App Store
703+86 · 26d~3.3/day· Rating 4.2★ → 4.3★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#4 on Aug 15 → #3 on Sep 5 · 22 observed days#3▲1
  • Chat#14 on Aug 15 → #12 on Sep 5 · 22 observed days#12▲2

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Chat on the App Store
Rank by reviews
#4 of 852
Review percentile
100th
Rating percentile
66th
On the App Store
9.5 yrs
Commonly used with
Share of Gorgias: AI, Helpdesk & Chat stores that also run each app
Klaviyo4,361 stores
84%
Microsoft Clarity2,097 stores
41%
Triple Whale1,299 stores
25%
Yotpo1,113 stores
22%
Judge.me990 stores
19%
Instafeed (Mintt Studio)843 stores
16%
Rebuy832 stores
16%
Okendo706 stores
14%
Competitors
Alternatives buyers weigh against Gorgias: AI, Helpdesk & Chat
See the full Gorgias alternatives comparison
Compare Gorgias head-to-head
Side-by-side on ratings, momentum, pricing, and adoption
All app comparisons
Works with
Integrations listed for Gorgias: AI, Helpdesk & Chat
CheckoutShopify FlowShopify Admin20+ IntegrationsAircallAttentiveKlaviyoRechargeYotpo
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Frequently asked questions

Resolve repetitive support inquiries with automation & AI. One helpdesk for all your support channels, with live chat & FAQ. Start your free trial today! It's a chat tool for ecommerce stores.