Yes — across the stores we observe, 7 more confirmed installs than removals over the past 90 days.

Which notable stores use Zendesk?

High-ranked stores where we've observed Zendesk include co.com, delta.com, mova-tech.com, iql.ru, giantbomb.com. We track 3,279 stores running it in total.

What is Zendesk commonly used with?

Stores running Zendesk most often also run Magento (Adobe Commerce), New Relic Browser, Bazaarvoice.

What are the best Zendesk alternatives?

Common alternatives to Zendesk include Gorgias, Kustomer, Gladly, Intercom.

What platforms is Zendesk used on?

Zendesk's observed install base spans Magento (Adobe Commerce) (44%), Shopify (41%), WooCommerce (9%).

Zendesk Usage: 3,279 Stores & Market Data

Zendesk usage & market intelligence

OngoingAI has observed Zendesk on 3,279 ecommerce stores across 6 platforms.

Among 1,197 stores continuously observed over the last 30 days, Zendesk penetration moved 0% → 4.4%.

Compare Zendesk alternatives

Stores observed

3,279

Ecommerce stores where OngoingAI has observed it

Shopify adoption

41%

1,344 Shopify stores

Coverage

6 platforms

Observed across ecommerce platforms

Last checked Sep 9, 2026

Adoption movement

Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Growing — 7 more confirmed installs than removals over the past 90 days.

Window	Confirmed installs	Confirmed removals	Net	Newly observed
Last 30 days	50	43	+7	3,060
Last 90 days	50	43	+7	3,060

Newly observed counts first appearances of Zendesk in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

Zendesk adoption by ecommerce platform

Platforms used by stores where OngoingAI has observed Zendesk

3,279stores

Magento (Adobe Commerce)1,431 stores · 44%

44%

Shopify1,344 stores · 41%

41%

WooCommerce282 stores · 9%

PrestaShop97 stores · 3%

BigCommerce85 stores · 3%

OpenCart21 stores · 1%

Notable stores using Zendesk

Observed installs, highest-ranked first

Store	Traffic rank	Cohort
novamart.co.com	#2,435	Top 10K
shop.delta.com	#3,298	Top 10K
mova-tech.com	#7,849	Top 10K
iql.ru	#13,163	Top 25K
store.giantbomb.com	#13,314	Top 25K
nubia.com	#19,255	Top 25K
brilliant.tech	#20,694	Top 25K
nzxt.com	#24,692	Top 25K
usa.mizuno.com	#27,500	Top 50K
au.swann.com	#27,956	Top 50K