Yes — across the stores we observe, 27 more confirmed installs than removals over the past 90 days.

Which notable stores use Zendesk?

High-ranked stores where we've observed Zendesk include co.com, delta.com, jp.net, op.gg, mova-tech.com. We track 3,249 stores running it in total.

What is Zendesk commonly used with?

Stores running Zendesk most often also run Magento (Adobe Commerce), New Relic Browser, Bazaarvoice.

What are the best Zendesk alternatives?

Common alternatives to Zendesk include Gorgias, Kustomer, Gladly, Intercom.

What platforms is Zendesk used on?

Zendesk's observed install base spans Shopify (43%), Magento (Adobe Commerce) (42%), WooCommerce (8%).

Zendesk Usage: 3,249 Stores & Market Data

Zendesk usage & market intelligence

OngoingAI has observed Zendesk on 3,249 ecommerce stores across 6 platforms.

Compare Zendesk alternatives

Stores observed

3,249

Ecommerce stores where OngoingAI has observed it

Shopify adoption

43%

1,385 Shopify stores

Coverage

6 platforms

Observed across ecommerce platforms

Last checked Sep 6, 2026

Adoption movement

Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Growing — 27 more confirmed installs than removals over the past 90 days.

Window	Confirmed installs	Confirmed removals	Net	Newly observed
Last 30 days	51	24	+27	3,008
Last 90 days	51	24	+27	3,008

Newly observed counts first appearances of Zendesk in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

Zendesk adoption by ecommerce platform

Platforms used by stores where OngoingAI has observed Zendesk

3,249stores

Shopify1,385 stores · 43%

43%

Magento (Adobe Commerce)1,359 stores · 42%

42%

WooCommerce275 stores · 8%

PrestaShop99 stores · 3%

BigCommerce90 stores · 3%

OpenCart21 stores · 1%

Notable stores using Zendesk

Observed installs, highest-ranked first

Store	Traffic rank	Cohort
novamart.co.com	#2,435	Top 10K
shop.delta.com	#3,298	Top 10K
da88-vn.jp.net	#3,736	Top 10K
log.op.gg	#4,764	Top 10K
mova-tech.com	#7,849	Top 10K
iql.ru	#13,163	Top 25K
nubia.com	#19,255	Top 25K
brilliant.tech	#20,694	Top 25K
store.ramseysolutions.com	#21,846	Top 25K
nzxt.com	#24,692	Top 25K