Yuma AI

Shopify helpdesk app by Yuma AI·AI agents that resolve support tickets end-to-end and self-improves over time

Snapshot

5.00(9 reviews)#41of 196 inHelpdesk

Ongoing.AI tracks Yuma AI daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdesk

Rating

5.00

9 reviews

Pricing

From $850/mo

free_trial

Built for Shopify

No

Years live

1

launched May 7, 2025

Last updated

Jun 30, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

+0

Rating change

7-day Δ

—

28-day Δ

+0.00

#9#9#9#8#85.003.752.501.250.00May 28Jun 4Jun 11Jun 18Jun 25Total reviewsRating (0–5)
Yuma AI added 0 reviews over the last 28 days.

Category rank over time

Where Yuma AI sits day-by-day in Helpdesk.

Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →

#15#17#20#22#24May 28May 31Jun 4Jun 7Jun 11Yuma AI · #22QuickCEP · #21SB · #23
Best position observed: #16. Yuma AI slipped 6 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Yuma AI sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#41

of 196 active apps

Review count percentile

79th

vs category siblings

Rating percentile

79th

vs category siblings

Years on App Store

1

since 2025

Listing change cadence

What Yuma AI has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+15shopify_lastmod: 2026-06-12 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-23shopify_lastmod: 2026-06-23 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-28 → 2026-06-30

Shopify Lastmod · Jun 29

2026-06-23 → 2026-06-28

Shopify Lastmod · Jun 25

2026-06-18 → 2026-06-23

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(9 reviews)
  • 100%positive9
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “Thanks to Yuma, we are closing 30% of our tickets without any human interaction, with 70% to 80% of customers satisfied. It also allowed us to create advance auto pilots in order to make automatic changes in Shopify. It is saving us time daily and we are very happy with the results so far.”
    Tediber · 5★ · 2026-03-20

    Plans

    Yuma AI pricing tiers.

    Small Merchant

    $850/month

      Medium Merchant

      $1,200/month

        Capabilities

        What Yuma AI can do.

        The 18 capabilities Yuma AI lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

        Channels

        9
        • Email
        • SMS
        • Live chat
        • Chatbot
        • Social media
        • Self-service
        • Help center
        • Contact form
        • FAQs

        Workflow automation

        9
        • Auto-reply
        • AI responses
        • Escalation
        • Tagging
        • Spam detection
        • Order tracking
        • Multi-language
        • Multi-store
        • Analytics

        FAQ

        Yuma AI — frequently asked questions.

        What is Yuma AI on Shopify?
        Yuma AI is a Shopify app in the Helpdesk category. Yuma takes real actions (refunds, cancellations, returns, subscription changes, etc) to close tickets autonomously in your brand voice. It's purpose-built for Shopify and pulls directly from your order data, product catalog, and customer history. Building automations is the hard part. So it comes with conversational AI built into the core of the platform. It knows your full setup: tickets, automations, knowledge base, metrics, brand voice. Describe what you want. It does the rest. It averages 5.00 out of 5 across 9 merchant reviews on the Shopify App Store.
        How much does Yuma AI cost?
        Yuma AI has 2 paid plans on the Shopify App Store, starting at $850/month and going up to $1200/month.
        Is Yuma AI free?
        No, Yuma AI is a paid Shopify app. Plans start at $850/month on the Shopify App Store.
        When was Yuma AI launched?
        Yuma AI launched on May 7, 2025 — over 1 year on the Shopify App Store. In that time it has gathered 9 merchant reviews.
        Is Yuma AI Built for Shopify?
        Yuma AI does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
        What are the best Yuma AI alternatives?
        Merchants commonly compare Yuma AI with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

        Alternatives

        Apps merchants pick instead.

        TIDIO LLC

        Tidio ‑ Live Chat & AI Chatbot

        4.70★1,272

        Known for: customer-support

        Redo Tech, Inc

        Redo

        5.00★666

        Gorgias Inc.

        Gorgias: AI, Helpdesk & Chat

        4.20★652

        Known for: customer-support

        Channelwill

        Willdesk: Live Chat&AI Chatbot

        4.80★364

        Known for: ease-of-use

        Browse more inAll Helpdesk apps

        Methodology

        Where the numbers come from.

        Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

        Find every brand running Yuma AI.

        Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

        Track Yuma AI — free Start free

        Prefer the source? View Yuma AI on the Shopify App Store ↗