Yuma AI alternatives
12 helpdesk tools compared on data from stores OngoingAI observes — including 17 running Yuma AI. Adoption, platform split and growth, not vendor claims.
Every Yuma AI alternative, side by side
Ordered by relevance to Yuma AI · 30d net counts confirmed adds/removals only · overlap = share of Yuma AI stores also running it
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Gorgias | 3,632 | — | Shopify | 35% | — | — |
 Zendesk | 1,399 | — | Shopify | 18% | — | — |
 Kustomer | 73 | — | Shopify | — | 5.0 | Free to install |
| Richpanel | 411 | — | Shopify | — | — | — |
 Re:amaze AI Helpdesk & Chat | 319 | — | Shopify | 6% | 4.3 | Free trial available |
 Intercom | 238 | — | Shopify | — | — | — |
| Freshchat | 187 | — | Shopify | — | — | — |
| Zoko | 166 | — | Shopify | — | — | — |
 iAdvize: AI Shopping Assistant | 67 | — | Shopify | — | 5.0 | Free plan available |
| Trengo | 63 | — | Magento (Adobe Commerce) | — | — | — |
| Ada | 47 | — | Shopify | — | — | — |
 DigitalGenius | 47 | — | Shopify | — | — | Free to install |
Alternatives by ecommerce platform
Where each alternative's stores mostly run
More comparisons
Frequently asked questions
Ranked by observed store adoption, the most widely used Yuma AI alternatives are Gorgias, Zendesk, Richpanel, Re.