Tidio alternatives
12 customer support tools compared on data from stores OngoingAI observes — including 17 running Tidio. Adoption, platform split and growth, not vendor claims.
Every Tidio alternative, side by side
Ordered by relevance to Tidio · 30d net counts confirmed adds/removals only · overlap = share of Tidio stores also running it
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Gorgias | 3,729 | +12 | Shopify | — | — | — |
 Zendesk | 1,497 | +2 | Shopify | — | — | — |
 Richpanel | 419 | — | Shopify | — | — | — |
 Re:amaze AI Helpdesk & Chat | 341 | — | Shopify | — | 4.3 | Free trial available |
 Intercom | 253 | — | Shopify | — | — | — |
| Freshchat | 187 | — | Shopify | — | — | — |
| Zoko | 172 | — | Shopify | — | — | — |
 Crisp | 661 | — | Shopify | — | — | — |
 Chaty Chat Buttons & WhatsApp | 47 | +1 | WooCommerce | — | 4.9 | Free plan available |
 Zipchat AI Chatbot & Live Chat | 19 | — | Shopify | — | 5.0 | Free plan available |
 tawk.to Live Chat | 46 | — | WooCommerce | — | 3.6 | Free |
| Siena AI | 9 | — | Shopify | — | — | — |
Fastest-growing Tidio alternatives
Confirmed net stores added over the last 30 days — observed changes, not new coverage
Alternatives by ecommerce platform
Where each alternative's stores mostly run
More comparisons
Frequently asked questions
Ranked by observed store adoption, the most widely used Tidio alternatives are Gorgias, Zendesk, Crisp, Richpanel.