tawk.to Live Chat alternatives
12 chat tools compared on data from stores OngoingAI observes — including 5,060 running tawk.to Live Chat. Adoption, platform split and growth, not vendor claims.
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Chatra — Live Chat & Chatbot | 470 | -3 | Shopify | 0% | 4.5 | Free plan available |
 Tidio | 3,225 | +75 | Shopify | 0% | — | — |
 Intercom | 552 | -3 | Shopify | 0% | — | — |
 Smartsupp | 395 | +4 | WooCommerce | 0% | — | — |
| Freshchat | 251 | -21 | Shopify | 0% | — | — |
 Dondy WhatsApp Marketing & Chat | 6,719 | -21 | Shopify | 0% | — | — |
 Crisp ‑ Helpdesk & AI Chatbot | 1,663 | +6 | Shopify | 0% | 4.0 | Free plan available |
 Ctx WhatsApp Chat + Marketing | 462 | -3 | Shopify | 0% | — | — |
| BiteSpeed WhatsApp Marketing | 388 | -3 | Shopify | 0% | — | — |
| Verbox | 20 | — | WooCommerce | 0% | — | — |
| Wati WhatsApp Cart Recovery | 107 | -1 | Shopify | 0% | — | — |
| RT WhatsApp Chat (RoarTheme) | 83 | -79 | Shopify | — | — | — |
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Frequently asked questions
Ranked by observed store adoption, the most widely used tawk.to Live Chat alternatives are Dondy WhatsApp Marketing & Chat, Tidio, Crisp, Intercom.
Dondy WhatsApp Marketing & Chat is the most widely adopted tawk.to Live Chat alternative we track — observed on 6,719 ecommerce stores, versus 5,060 running tawk.to Live Chat.
Tidio gained the most confirmed installs over the last 30 days among the alternatives we track (+75 net confirmed stores).
Chatra holds the highest rating among well-reviewed alternatives — 4.5 out of 5 across 304 reviews.
Chatra, Crisp advertise a free plan or free tier.