Crisp alternatives
12 chat tools compared on data from stores OngoingAI observes — including 1,492 running Crisp. Adoption, platform split and growth, not vendor claims.
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Gorgias: AI, Helpdesk & Chat | 5,257 | -14 | Shopify | 4% | 4.3 | Free trial available |
 Chatra — Live Chat & Chatbot | 340 | -4 | Shopify | — | 4.5 | Free plan available |
 Zendesk | 3,187 | — | Magento (Adobe Commerce) | 1% | — | — |
 Tidio | 2,199 | +68 | Shopify | 1% | — | — |
 Re:amaze AI Helpdesk & Chat | 516 | -2 | Shopify | 1% | 4.4 | Free trial available |
 Intercom | 459 | -5 | Shopify | 0% | — | — |
 Smartsupp | 260 | +3 | WooCommerce | — | — | — |
 Richpanel | 601 | +3 | Shopify | 1% | — | — |
 Dondy WhatsApp Marketing & Chat | 5,859 | -31 | Shopify | 1% | — | — |
 tawk.to Live Chat | 4,388 | +145 | WooCommerce | 0% | 3.8 | Free |
 Ctx WhatsApp Chat + Marketing | 400 | -2 | Shopify | 0% | — | — |
| BiteSpeed WhatsApp Marketing | 370 | -3 | Shopify | 1% | — | — |
- tawk.to Live Chat+145
- Tidio+68
- Smartsupp+3
- Richpanel+3
More comparisons
Frequently asked questions
Ranked by observed store adoption, the most widely used Crisp alternatives are Dondy WhatsApp Marketing & Chat, Gorgias, tawk.to Live Chat, Zendesk.
Dondy WhatsApp Marketing & Chat is the most widely adopted Crisp alternative we track — observed on 5,859 ecommerce stores, versus 1,492 running Crisp.
tawk.to Live Chat gained the most confirmed installs over the last 30 days among the alternatives we track (+145 net confirmed stores).
Chatra holds the highest rating among well-reviewed alternatives — 4.5 out of 5 across 304 reviews.
Gorgias, Chatra, Re:amaze AI Helpdesk & Chat advertise a free plan or free tier.