Is Smartsupp growing?

Yes — across the stores we observe, 5 more confirmed installs than removals over the past 90 days.

Which notable stores use Smartsupp?

High-ranked stores where we've observed Smartsupp include antik.sk, nlg.gr, elclubdelfuego.com, gkshop.ch, dcc.bg. We track 1,103 stores running it in total.

What is Smartsupp commonly used with?

Stores running Smartsupp most often also run WordPress, WooCommerce, PrestaShop.

What are the best Smartsupp alternatives?

Common alternatives to Smartsupp include Tawk.to, Intercom, Freshchat, Crisp.

What platforms is Smartsupp used on?

Smartsupp's observed install base spans WooCommerce (57%), PrestaShop (30%), Magento (Adobe Commerce) (4%).

Smartsupp Usage: 1,103 Stores & Market Data

Smartsupp usage & market intelligence

OngoingAI has observed Smartsupp on 1,103 ecommerce stores across 6 platforms.

Among 67,237 stores continuously observed over the last 30 days, Smartsupp penetration moved 0% → 0.4%.

Compare Smartsupp alternatives

Stores observed

1,103

Ecommerce stores where OngoingAI has observed it

Shopify adoption

34 Shopify stores

Coverage

6 platforms

Observed across ecommerce platforms

Last checked Sep 16, 2026

Adoption movement

Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Growing — 5 more confirmed installs than removals over the past 90 days.

Window	Confirmed installs	Confirmed removals	Net	Newly observed
Last 30 days	7	2	+5	1,097
Last 90 days	7	2	+5	1,097

Newly observed counts first appearances of Smartsupp in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

Smartsupp adoption by ecommerce platform

Platforms used by stores where OngoingAI has observed Smartsupp

1,103stores

WooCommerce627 stores · 57%

57%

PrestaShop329 stores · 30%

30%

Magento (Adobe Commerce)48 stores · 4%

OpenCart43 stores · 4%

Shopify34 stores · 3%

Shopware19 stores · 2%

Notable stores using Smartsupp

Observed installs, highest-ranked first

Store	Traffic rank	Cohort
antik.sk	#36,197	Top 50K
nlg.gr	#107,461	Top 250K
elclubdelfuego.com	#114,384	Top 250K
gkshop.ch	#131,503	Top 250K
dcc.bg	#133,703	Top 250K
petertyson.co.uk	#138,536	Top 250K
golfiq.cz	#152,042	Top 250K
videdeco.com	#206,425	Top 250K
modaprostejov.cz	#206,576	Top 250K
zielony-parapet.pl	#206,628	Top 250K