Freshchat usage & market intelligence
OngoingAI has observed Freshchat on 254 ecommerce stores across 6 platforms.
Among 67,237 stores continuously observed over the last 30 days, Freshchat penetration moved 0.1% → 0.3%.
Compare Freshchat alternativesLast checked Sep 16, 2026
| Store | Traffic rank | Cohort |
|---|---|---|
| #18,068 | Top 25K | |
| #19,721 | Top 25K | |
| #26,609 | Top 50K | |
| #33,134 | Top 50K | |
| #71,887 | Top 100K | |
| #75,627 | Top 100K | |
| #80,116 | Top 100K | |
| #81,604 | Top 100K | |
| #82,383 | Top 100K | |
| #114,917 | Top 250K |
Showing 10 of 254 stores we track running Freshchat.
Get the full list
Klaviyo117 stores
Microsoft Clarity66 stores
WordPress53 stores
Magento (Adobe Commerce)45 stores
WooCommerce43 stores
Google Ads42 stores
Hotjar39 stores
Yotpo34 stores
Frequently asked questions
We currently observe Freshchat running on 254 ecommerce stores, most of them on Shopify.
Not currently — across the stores we observe, 21 more confirmed removals than installs over the past 90 days.
High-ranked stores where we've observed Freshchat include military.eu, militaria.pl, viewsonic.com, gl-inet.com, construmart.cl. We track 254 stores running it in total.
Stores running Freshchat most often also run Klaviyo, Microsoft Clarity, WordPress.
Common alternatives to Freshchat include Intercom, Gorgias, Zendesk, Tidio.
Freshchat's observed install base spans Shopify (57%), Magento (Adobe Commerce) (18%), WooCommerce (17%).