Usage & market intelligence
Observed on 634 ecommerce stores.
Last checked Sep 24, 2026
Frequently asked questions
We currently observe Intercom running on 634 ecommerce stores, most of them on Shopify.
Yes — across the stores we observe, 14 more confirmed installs than removals over the past 90 days.
High-ranked stores where we've observed Intercom include emarketer.com, rebuyengine.com, kahoot.com, kajabi.com, mywhc.ca. We track 634 stores running it in total.
Stores running Intercom most often also run Klaviyo, WordPress, WooCommerce.
Common alternatives to Intercom include Zendesk, Gorgias, Kustomer, Gladly.
Intercom's observed install base spans Shopify (64%), WooCommerce (25%), Magento (Adobe Commerce) (6%).