Usage & market intelligence
Observed on 151 ecommerce stores.
Last checked Sep 23, 2026
| Store | Traffic rank | Cohort |
|---|---|---|
| #2,954 | Top 10K | |
| #3,420 | Top 10K | |
| #10,764 | Top 25K | |
| #10,837 | Top 25K | |
| #17,897 | Top 25K | |
| #21,204 | Top 25K | |
| #40,234 | Top 50K | |
| #45,182 | Top 50K | |
| #46,582 | Top 50K | |
| #50,626 | Top 100K |
Showing 10 of 151 stores we track running Gladly.
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Frequently asked questions
Gladly is AI-powered customer service software built for Shopify. Resolve orders, returns, and support tickets automatically via email and chat. Pay as you go. It's a helpdesk tool for ecommerce stores.
We currently observe Gladly running on 151 ecommerce stores, most of them on Shopify.
Yes — across the stores we observe, 15 more confirmed installs than removals over the past 90 days.
Gladly holds an average rating of 4.7 out of 5 across 29 reviews.
High-ranked stores where we've observed Gladly include vogue.com, vanityfair.com, bonappetit.com, vogue.co.uk, nixplay.com. We track 151 stores running it in total.
Gladly's App Store listing covers Helpdesk, Email, SMS, Live chat, Chatbot, Phone, Social media, Self-service, Help center, FAQs, and more.
Stores running Gladly most often also run Klaviyo, Microsoft Clarity, Yotpo.
Common alternatives to Gladly include Kustomer, Gorgias, Zendesk, Intercom.
Gladly's observed install base spans Shopify (89%), Magento (Adobe Commerce) (8%), WooCommerce (1%).
Free plan available. Plans: Free plan (Free), Starter cap ($250/month).
Yes — Gladly offers a free plan (100 ai interactions to test out, ai agent for chat & email, shopify product recommendations), with paid plans for higher volume.