Gladly

Gladly, officially listed on the Shopify App Store as Gladly: AI Customer Support, is a Shopify app in the Helpdesk category. A simple yet powerful customer support software, built for lean teams that still want access to Gladly's best-in-class AI workflows. When customers reach out via email or chat, our AI automatically resolves orders, returns, and common questions — no agent required. When customers need a human, you step in with full context on every conversation and previous order in one unified view. Stop losing shoppers to slow response times. Gladly has everything your team (and customers) need to succeed. It averages 4.70 out of 5 across 28 merchant reviews on the Shopify App Store.

Gladly offers a free plan and a single paid plan at $250/month. The free plan includes 100 AI interactions to test out, AI agent for chat & email, Shopify product recommendations, and Integrates with Shopify, Klaviyo & more. The paid plan unlocks advanced features like additional integrations, automations, and deeper customization.

Yes — Gladly offers a free plan alongside paid options. The free plan includes 100 AI interactions to test out, AI agent for chat & email, and Shopify product recommendations. Paid plans start at $250/month for advanced features.

Gladly launched on February 16, 2021 — over 5 years on the Shopify App Store. In that time it has gathered 28 merchant reviews.

Gladly does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

Merchants commonly compare Gladly with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.