OngoingAI

Gladly usage & market intelligence

OngoingAI has observed Gladly on 134 ecommerce stores across 4 platforms.

Compare Gladly alternatives

Stores observed

134

Ecommerce stores where OngoingAI has observed it

Shopify adoption

90%

121 Shopify stores

Shopify rating

4.7 ★

29 reviews

Last checked Sep 5, 2026

Adoption movement
Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Declining — 1 more confirmed removal than installs over the past 90 days.

WindowConfirmed installsConfirmed removalsNetNewly observed
Last 30 days01-124
Last 90 days01-124

Newly observed counts first appearances of Gladly in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

Gladly adoption by ecommerce platform
Platforms used by stores where OngoingAI has observed Gladly
134stores
Shopify121 stores · 90%
90%
Magento (Adobe Commerce)10 stores · 7%
7%
BigCommerce2 stores · 1%
1%
WooCommerce1 stores · 1%
1%
Notable stores using Gladly: AI Customer Support
Observed installs, highest-ranked first
StoreTraffic rankCohort
nixplay.com
#17,897Top 25K
lockly.com
#21,204Top 25K
tnuck.com
#40,234Top 50K
evo.com
#45,182Top 50K
reef.com
#46,582Top 50K
shop.quadratec.com
#48,630Top 50K
mykitsch.com
#50,626Top 100K
fatquartershop.com
#52,268Top 100K
keenfootwear.com
#53,370Top 100K
rothys.com
#61,170Top 100K

Showing 10 of 134 stores we track running Gladly.

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Pricing
Free plan available
Free planFree
  • • 100 AI interactions to test out
  • • AI agent for chat & email
  • • Shopify product recommendations
  • • Integrates with Shopify, Klaviyo & more
  • • 1 team member seat
Starter cap$250/month
  • • $1.50 per AI Resolution
  • • $0.25 per AI Assist
  • • $120/mo per team member
What does Gladly do?

Gladly is AI-powered customer service software built for Shopify. Resolve orders, returns, and support tickets automatically via email and chat. Pay as you go.

  • AI Resolution: AI fully resolves orders, returns, and WISMO without an agent
  • AI Assist: AI gathers context and hands off to your team, reducing handle time
  • Conversation History: Every email and chat in one view — no repeat explanations
  • Native Email & Chat Support: Manage email and chat queries from one place
  • Order Context: Automatically pulls Shopify order and shipping data into chat

Features

HelpdeskEmailSMSLive chatChatbotPhoneSocial mediaSelf-serviceHelp centerFAQsAuto-replyResponse templatesAI responsesAI summariesUnified inboxAuto-assignRule-based triggersEscalationTaggingOrder trackingCustomer notificationsMulti-languageMulti-storeAnalyticsReportsChatAI chatbotsEmail chatVoice supportFile uploadReal-time translationPush notificationsCallbackAgent analyticsEncryptionCustomer insightsDiscountsGreetingsProduct recommendationsQuick replies
Review history
Daily review count on the Shopify App Store
29+1 · 27d· Rating steady at 4.7★
Aug 10Sep 5

Daily tracking from Aug 10, 2026 through today · 26 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#23 on Aug 15 → #44 on Sep 6 · 23 observed days#44▼21

Tracked daily · last 23 days · as of 2026-09-06

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#5 of 157
Review percentile
97th
Rating percentile
76th
On the App Store
5.6 yrs
Commonly used with
Share of Gladly: AI Customer Support stores that also run each app
Klaviyo107 stores
80%
Microsoft Clarity51 stores
38%
Elevar46 stores
34%
Yotpo46 stores
34%
Triple Whale37 stores
28%
Attentive36 stores
27%
Yotpo Loyalty & Referrals34 stores
25%
Global-e27 stores
20%
Competitors
Alternatives buyers weigh against Gladly: AI Customer Support
See the full Gladly alternatives comparison
Compare Gladly head-to-head
Side-by-side on ratings, momentum, pricing, and adoption
All app comparisons
Works with
Integrations listed for Gladly: AI Customer Support
Checkout50+ IntegrationsAttentiveKlaviyoPostscriptStella ConnectYotpo
Apps similar to Gladly
The App Store's own "more apps like this" for Gladly
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4.8(1,337)

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4.9(56)

Free plan available

Gorgias: AI, Helpdesk & Chat
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Frequently asked questions

Gladly is AI-powered customer service software built for Shopify. Resolve orders, returns, and support tickets automatically via email and chat. Pay as you go. It's a helpdesk tool for ecommerce stores.