Gladly alternatives
12 helpdesk tools compared on data from stores OngoingAI observes — including 149 running Gladly. Adoption, platform split and growth, not vendor claims.
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Gorgias: AI, Helpdesk & Chat | 6,203 | -33 | Shopify | 3% | 4.3 | Free trial available |
 Zendesk | 4,010 | +13 | Magento (Adobe Commerce) | — | — | — |
 Re:amaze AI Helpdesk & Chat | 614 | -2 | Shopify | — | 4.4 | Free trial available |
 Intercom | 606 | +5 | Shopify | 1% | — | — |
| Trengo | 130 | -1 | Magento (Adobe Commerce) | — | — | — |
 Kustomer | 96 | -8 | Shopify | 1% | 5.0 | Free to install |
| Ada | 67 | — | Shopify | — | — | — |
 Chaty Chat Buttons & WhatsApp | 5,713 | +156 | WooCommerce | — | 4.9 | Free plan available |
 Tidio | 5,449 | +88 | Shopify | — | — | — |
 Yuma AI | 26 | +3 | Shopify | — | 5.0 | Free trial available |
 Chatty AI Chatbot & Live Chat | 1,697 | -2 | Shopify | — | 4.9 | Free plan available |
 Smartsupp | 1,248 | +13 | WooCommerce | — | — | — |
- Chaty Chat Buttons & WhatsApp+156
- Tidio+88
- Smartsupp+13
More comparisons
Frequently asked questions
Ranked by observed store adoption, the most widely used Gladly alternatives are Gorgias, Chaty Chat Buttons & WhatsApp, Tidio, Zendesk.
Gorgias is the most widely adopted Gladly alternative we track — observed on 6,203 ecommerce stores, versus 149 running Gladly.
Chaty Chat Buttons & WhatsApp gained the most confirmed installs over the last 30 days among the alternatives we track (+156 net confirmed stores).
Chaty Chat Buttons & WhatsApp holds the highest rating among well-reviewed alternatives — 4.9 out of 5 across 315 reviews.
Chaty Chat Buttons & WhatsApp, Chatty AI Chatbot & Live Chat advertise a free plan or free tier.