Gladly alternatives
12 helpdesk tools compared on data from stores OngoingAI observes — including 117 running Gladly. Adoption, platform split and growth, not vendor claims.
Every Gladly alternative, side by side
Ordered by relevance to Gladly · 30d net counts confirmed adds/removals only · overlap = share of Gladly stores also running it
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Gorgias | 3,924 | +14 | Shopify | 2% | — | — |
 Zendesk | 1,754 | +2 | Shopify | — | — | — |
 Re:amaze AI Helpdesk & Chat | 354 | — | Shopify | — | 4.3 | Free trial available |
 Intercom | 302 | — | Shopify | — | — | — |
 Kustomer | 79 | — | Shopify | 1% | 5.0 | Free to install |
| Trengo | 78 | — | Magento (Adobe Commerce) | — | — | — |
| Ada | 52 | +1 | Shopify | — | — | — |
 Yuma AI | 21 | — | Shopify | — | 5.0 | Free trial available |
| Siena AI | 9 | — | Shopify | 2% | — | — |
 Richpanel | 429 | — | Shopify | — | — | — |
 Chaty Chat Buttons & WhatsApp | 217 | +2 | WooCommerce | — | 4.9 | Free plan available |
 Zipchat AI Chatbot & Live Chat | 212 | — | Shopify | 1% | 5.0 | Free plan available |
Fastest-growing Gladly alternatives
Confirmed net stores added over the last 30 days — observed changes, not new coverage
Alternatives by ecommerce platform
Where each alternative's stores mostly run
More comparisons
Frequently asked questions
Ranked by observed store adoption, the most widely used Gladly alternatives are Gorgias, Zendesk, Richpanel, Re.