Ada alternatives
12 customer support tools compared on data from stores OngoingAI observes — including 62 running Ada. Adoption, platform split and growth, not vendor claims.
Every Ada alternative, side by side
Ordered by relevance to Ada · 30d net counts confirmed adds/removals only · overlap = share of Ada stores also running it
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Gorgias: AI, Helpdesk & Chat | 5,261 | -14 | Shopify | 6% | 4.3 | Free trial available |
 Zendesk | 3,199 | -1 | Magento (Adobe Commerce) | 8% | — | — |
 Intercom | 460 | -5 | Shopify | — | — | — |
 Gladly: AI Customer Support | 132 | -1 | Shopify | — | 4.7 | Free plan available |
 iAdvize: AI Shopping Assistant | 111 | — | Shopify | — | 5.0 | Free plan available |
 Kustomer | 93 | -8 | Shopify | — | 5.0 | Free to install |
 Chaty Chat Buttons & WhatsApp | 4,408 | +163 | WooCommerce | — | 4.9 | Free plan available |
| Kodif | 23 | — | Shopify | — | — | — |
 Tidio | 2,209 | +69 | Shopify | — | — | — |
| Sierra | 14 | — | Shopify | — | — | — |
 Chatty AI Chatbot & Live Chat | 1,237 | -4 | Shopify | — | 4.9 | Free plan available |
 Richpanel | 603 | +3 | Shopify | — | — | — |
Fastest-growing Ada alternatives
Confirmed net stores added over the last 30 days — observed changes, not new coverage
Alternatives by ecommerce platform
Where each alternative's stores mostly run
More comparisons
Frequently asked questions
Ranked by observed store adoption, the most widely used Ada alternatives are Gorgias, Chaty Chat Buttons & WhatsApp, Zendesk, Tidio.
Gorgias is the most widely adopted Ada alternative we track — observed on 5,261 ecommerce stores, versus 62 running Ada.
Chaty Chat Buttons & WhatsApp gained the most confirmed installs over the last 30 days among the alternatives we track (+163 net confirmed stores).
Chaty Chat Buttons & WhatsApp holds the highest rating among well-reviewed alternatives — 4.9 out of 5 across 302 reviews.
Gorgias, Gladly, iAdvize advertise a free plan or free tier.