OngoingAI

Kustomer usage & market intelligence

OngoingAI has observed Kustomer on 93 ecommerce stores across 4 platforms.

Compare Kustomer alternatives

Stores observed

93

Ecommerce stores where OngoingAI has observed it

Shopify adoption

91%

85 Shopify stores

Shopify rating

5.0 ★

24 reviews

Last checked Sep 8, 2026

Adoption movement
Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Declining — 8 more confirmed removals than installs over the past 90 days.

WindowConfirmed installsConfirmed removalsNetNewly observed
Last 30 days08-898
Last 90 days08-898

Newly observed counts first appearances of Kustomer in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

Kustomer adoption by ecommerce platform
Platforms used by stores where OngoingAI has observed Kustomer
93stores
Shopify85 stores · 91%
91%
BigCommerce4 stores · 4%
4%
Magento (Adobe Commerce)3 stores · 3%
3%
PrestaShop1 stores · 1%
1%
Notable stores using Kustomer
Observed installs, highest-ranked first
StoreTraffic rankCohort
laurageller.com
#39,989Top 50K
rhodeskin.com
#49,142Top 50K
lifeisgood.com
#50,505Top 100K
blackstoneproducts.com
#55,517Top 100K
store.trueclassictees.com
#66,193Top 100K
freshlycosmetics.com
#73,464Top 100K
baublebar.com
#83,044Top 100K
alexandani.com
#83,331Top 100K
cotopaxi.com
#91,676Top 100K
hearthdisplay.com
#107,800Top 250K

Showing 10 of 93 stores we track running Kustomer.

Get the full list
Pricing
Free to install
From $89 per monthFree to install
What does Kustomer do?

Discover Kustomer's AI-powered CRM for Shopify. Tailored omnichannel support and customer insights to elevate your eCommerce and retail experience.

  • Full View of Customer Orders via Shopify Data Integration
  • Direct Order Refunds/Cancellations from Kustomer Timeline
  • Efficient Order Data Access and Search within Kustomer
  • Dynamic Message Customization with Shortcuts
  • Automated Updates with Chatbot Templates

Features

ChatAI chatbotsLive chatSMSEmail chatVoice supportSocial mediaMulti-languageReal-time translationFAQsColor and fontChat windowBusiness hoursWelcome messagesChat buttonsChat assignmentChat flowsHelpdeskChatbotPhoneHelp centerAI responsesAI summariesTicketingTaggingMulti-storeAnalytics
Review history
Daily review count on the Shopify App Store
24+1 · 30d· Rating steady at 5.0★
Aug 11Sep 9

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#25▼10
  • Chat#95▼23

Tracked daily · last 26 days · as of 2026-09-09

Catalog position
Within Chat on the App Store
Rank by reviews
#67 of 854
Review percentile
92th
Rating percentile
100th
On the App Store
6.4 yrs
Commonly used with
Share of Kustomer stores that also run each app
Klaviyo74 stores
80%
Microsoft Clarity28 stores
30%
Yotpo27 stores
29%
Elevar25 stores
27%
Triple Whale25 stores
27%
Attentive24 stores
26%
Okendo22 stores
24%
Rebuy18 stores
19%
Compare Kustomer head-to-head
Side-by-side on ratings, momentum, pricing, and adoption
All app comparisons
Works with
Integrations listed for Kustomer
Checkout40+ IntegrationsAircallChannelReplyKlaivyoLoopRecharge
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Frequently asked questions

Discover Kustomer's AI-powered CRM for Shopify. Tailored omnichannel support and customer insights to elevate your eCommerce and retail experience. It's a chat tool for ecommerce stores.