OngoingAI

Usage & market intelligence

Observed on 99 ecommerce stores.

View storesWatch for changes
Stores observed
99
Ecommerce stores where OngoingAI has observed it
Shopify adoption
89%
88 Shopify stores
Shopify rating
5.0 ★
24 reviews

Last checked Sep 24, 2026

Adoption movement
Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Declining — 6 more confirmed removals than installs over the past 90 days.

WindowConfirmed installsConfirmed removalsNetNewly observed
Last 30 days66011
Last 90 days612▼ -6105

Newly observed counts first appearances of Kustomer in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

Kustomer adoption by ecommerce platform
Platforms used by stores where OngoingAI has observed Kustomer
Shopify
x
BigCommerce
x
Magento (Adobe Commerce)
x
PrestaShop
x
WooCommerce
x
SAP Commerce Cloud (Hybris)
x
Notable stores using Kustomer
Observed installs, highest-ranked first
StoreTraffic rankCohort
laurageller.com
#39,989Top 50K
rhodeskin.com
#49,142Top 50K
lifeisgood.com
#50,505Top 100K
blackstoneproducts.com
#55,517Top 100K
store.trueclassictees.com
#66,193Top 100K
freshlycosmetics.com
#73,464Top 100K
baublebar.com
#83,044Top 100K
alexandani.com
#83,331Top 100K
cotopaxi.com
#91,676Top 100K
hearthdisplay.com
#107,800Top 250K

Showing 10 of 99 stores we track running Kustomer.

Get the full list
Pricing
Free to install
From $89 per month
Free to install
What does Kustomer do?

Discover Kustomer's AI-powered CRM for Shopify. Tailored omnichannel support and customer insights to elevate your eCommerce and retail experience.

  • Full View of Customer Orders via Shopify Data Integration
  • Direct Order Refunds/Cancellations from Kustomer Timeline
  • Efficient Order Data Access and Search within Kustomer
  • Dynamic Message Customization with Shortcuts
  • Automated Updates with Chatbot Templates

Features

ChatAI chatbotsLive chatSMSEmail chatVoice supportSocial mediaMulti-languageReal-time translationFAQsColor and fontChat windowBusiness hoursWelcome messagesChat buttonsChat assignmentChat flowsHelpdeskChatbotPhoneHelp centerAI responsesAI summariesTicketingTaggingMulti-storeAnalytics
Review history
Daily review count on the Shopify App Store
24+1 · 29d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #37▼15
  • Chat
    #140▼46

Tracked daily · last 29 days · as of 2026-09-26

Catalog position
Within Chat on the App Store
Rank by reviews
#69 of 893
Review percentile
92th
Rating percentile
100th
On the App Store
6.4 yrs
Commonly used with
Share of Kustomer stores that also run each app
Klaviyo
x
Yotpo
x
Microsoft Clarity
x
Elevar
x
Triple Whale
x
Attentive
x
Okendo
x
Back in Stock (AMP)
x
Competitors
Alternatives buyers weigh against Kustomer
    See the full Kustomer alternatives comparison
    Compare Kustomer head-to-head
    Side-by-side on ratings, momentum, pricing, and adoption
    All app comparisons
    Works with
    Integrations listed for Kustomer
    Checkout40+ IntegrationsAircallChannelReplyKlaivyoLoopRecharge
    Apps similar to Kustomer
    The App Store's own "more apps like this" for Kustomer
    Tidio: AI Chatbot & Live Chat
    4.8(1,343)

    Free plan available

    QuickCEP: AI Support Agent
    4.9(56)

    Free plan available

    Gorgias: AI, Helpdesk & Chat
    4.3(706)

    Free trial available

    Frequently asked questions

    Discover Kustomer's AI-powered CRM for Shopify. Tailored omnichannel support and customer insights to elevate your eCommerce and retail experience. It's a chat tool for ecommerce stores.