Kustomer

Shopify chat app by Kustomer·Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.

Snapshot

5.00(23 reviews)#88of 814 inChat

Ongoing.AI tracks Kustomer daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChatHelpdesk

Rating

5.00

23 reviews

Pricing

From $0/mo

freemium

Built for Shopify

No

Years live

6

launched Apr 29, 2020

Last updated

Jul 2, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

+0

28-day Δ

+0

Rating change

7-day Δ

+0.00

28-day Δ

+0.00

#24#24#24#23#235.003.752.501.250.00May 28Jun 5Jun 14Jun 22Jul 1Total reviewsRating (0–5)
Kustomer added 0 reviews over the last 28 days.

Catalog position

Where Kustomer sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#88

of 814 active apps

Review count percentile

89th

vs category siblings

Rating percentile

70th

vs category siblings

Years on App Store

6

since 2020

Listing change cadence

What Kustomer has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+17shopify_lastmod: 2026-06-11 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-02Jun 12, 26Jun 22, 26Jul 3, 26

Shopify Lastmod · Jul 3

2026-06-30 → 2026-07-02

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(23 reviews)
  • 100%positive24
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “I've been using Kustomer for over 2 years, and I can definitely say that no other HelpDesk measures up to its reporting system. It has such in-depth reporting, and I love how many different metrics I can track. I love the contact category settings, and how precise you have to be to close a ticket, escalate or report. I'd love to see an integrated phone in the future!”
    Little Bundle · 5★

    Plans

    Kustomer pricing tiers.

    From $89 per month

    Free to install

      Capabilities

      What Kustomer can do.

      The 26 capabilities Kustomer lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

      Chat

      Real-time messaging

      8
      • AI chatbots
      • Live chat
      • SMS
      • Email chat
      • Voice support
      • Social media
      • Multi-language
      • Real-time translation

      Automated responses

      1
      • FAQs

      Customization

      7
      • Color and font
      • Chat window
      • Business hours
      • Welcome messages
      • Chat buttons
      • Chat assignment
      • Chat flows

      Helpdesk

      Channels

      3
      • Chatbot
      • Phone
      • Help center

      Workflow automation

      7
      • AI responses
      • AI summaries
      • Ticketing
      • Tagging
      • Multi-language
      • Multi-store
      • Analytics

      FAQ

      Kustomer — frequently asked questions.

      What is Kustomer on Shopify?
      Kustomer is a Shopify app in the Chat category. Kustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient. Perfect for merchants aiming to elevate customer service quality and responsiveness. Kustomer is the solution for customer-centric support. It averages 5.00 out of 5 across 23 merchant reviews on the Shopify App Store.
      How much does Kustomer cost?
      Kustomer is priced at $0/month on the Shopify App Store.
      When was Kustomer launched?
      Kustomer launched on April 29, 2020 — over 6 years on the Shopify App Store. In that time it has gathered 23 merchant reviews.
      Is Kustomer Built for Shopify?
      Kustomer does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
      What are the best Kustomer alternatives?
      Merchants commonly compare Kustomer with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

      Alternatives

      Apps merchants pick instead.

      Shopify

      Shopify Inbox

      4.70★5,443

      Known for: missing-features

      Chatty AI Sales Agent - For live chat & helpdesk

      Chatty AI Chatbot & Live Chat

      4.90★1,809

      Known for: bug

      TIDIO LLC

      Tidio ‑ Live Chat & AI Chatbot

      4.70★1,272

      Known for: customer-support

      Pushdaddy

      Pushdaddy Many Chat ,Cloud API

      4.30★985

      Known for: customer-support

      Browse more inAll Chat apps All Helpdesk apps

      Methodology

      Where the numbers come from.

      Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

      Find every brand running Kustomer.

      Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

      Track Kustomer — free Start free

      Prefer the source? View Kustomer on the Shopify App Store ↗