How many ecommerce stores use Kustomer?

We currently observe Kustomer running on 103 ecommerce stores, most of them on Shopify.

Is Kustomer well reviewed?

Kustomer holds an average rating of 5.0 out of 5 across 24 reviews.

Which notable stores use Kustomer?

High-ranked stores where we've observed Kustomer include laurageller.com, rhodeskin.com, lifeisgood.com, blackstoneproducts.com, trueclassictees.com. We track 103 stores running it in total.

What is Kustomer commonly used with?

Stores running Kustomer most often also run Klaviyo, Yotpo, Elevar.

What platforms is Kustomer used on?

Kustomer's observed install base spans Shopify (90%), BigCommerce (4%), Magento (Adobe Commerce) (4%).

How much does Kustomer cost?

Free to install. Plans: From $89 per month (Free to install).

Kustomer Usage: 103 Stores & Market Data

Name: Kustomer
Availability: InStock
Rating: 5 (24 reviews)
Author: Kustomer

Kustomer usage & market intelligence

OngoingAI has observed Kustomer on 103 ecommerce stores across 6 platforms.

Compare Kustomer alternatives

Stores observed

103

Ecommerce stores where OngoingAI has observed it

Shopify adoption

90%

93 Shopify stores

Shopify rating

5.0 ★

24 reviews

Last checked Sep 5, 2026

Kustomer adoption by ecommerce platform

Platforms used by stores where OngoingAI has observed Kustomer

103stores

Shopify93 stores · 90%

90%

BigCommerce4 stores · 4%

Magento (Adobe Commerce)4 stores · 4%

PrestaShop1 stores · 1%

WooCommerce1 stores · 1%

Square Online1 stores · 1%

Notable stores using Kustomer

Observed installs, highest-ranked first

Store	Traffic rank	Cohort
laurageller.com	#39,989	Top 50K
rhodeskin.com	#49,142	Top 50K
lifeisgood.com	#50,505	Top 100K
blackstoneproducts.com	#55,517	Top 100K
store.trueclassictees.com	#66,193	Top 100K
freshlycosmetics.com	#73,464	Top 100K
baublebar.com	#83,044	Top 100K
alexandani.com	#83,331	Top 100K
cotopaxi.com	#91,676	Top 100K
hearthdisplay.com	#107,800	Top 250K

Showing 10 of 103 stores we track running Kustomer.

Get the full list

Pricing

Free to install

From $89 per monthFree to install

What does Kustomer do?

Discover Kustomer's AI-powered CRM for Shopify. Tailored omnichannel support and customer insights to elevate your eCommerce and retail experience.

Full View of Customer Orders via Shopify Data Integration
Direct Order Refunds/Cancellations from Kustomer Timeline
Efficient Order Data Access and Search within Kustomer
Dynamic Message Customization with Shortcuts
Automated Updates with Chatbot Templates

Features

ChatAI chatbotsLive chatSMSEmail chatVoice supportSocial mediaMulti-languageReal-time translationFAQsColor and fontChat windowBusiness hoursWelcome messagesChat buttonsChat assignmentChat flowsHelpdeskChatbotPhoneHelp centerAI responsesAI summariesTicketingTaggingMulti-storeAnalytics

Review history

Daily review count on the Shopify App Store

24+1 · 28d· Rating steady at 5.0★

Aug 10Sep 6

Daily tracking from Aug 10, 2026 through today · 27 days observed

Category rankings

Live organic position on Shopify App Store category pages

Helpdesk#28▼13
Chat#95▼23

Tracked daily · last 23 days · as of 2026-09-06

Catalog position

Within Chat on the App Store

Rank by reviews: #65 of 854
Review percentile: 93th
Rating percentile: 100th
On the App Store: 6.4 yrs

Commonly used with

Share of Kustomer stores that also run each app

Klaviyo82 stores

80%

Yotpo34 stores

33%

Elevar32 stores

31%

Attentive31 stores

30%

Microsoft Clarity29 stores

28%

Triple Whale26 stores

25%

Global-e24 stores

23%

Okendo22 stores

21%

Compare Kustomer head-to-head

Side-by-side on ratings, momentum, pricing, and adoption

All app comparisons

Works with

Integrations listed for Kustomer

Checkout40+ IntegrationsAircallChannelReplyKlaivyoLoopRecharge

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Frequently asked questions

Discover Kustomer's AI-powered CRM for Shopify. Tailored omnichannel support and customer insights to elevate your eCommerce and retail experience. It's a chat tool for ecommerce stores.