Chat · refreshed Jun 12, 2026
Kustomer for Shopify
by Kustomer · Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.
24 reviews, 5.00★ average. Live data from the Shopify App Store + Ongoing.AI’s daily install crawl — updated Jun 12, 2026.
Rating
5.00
24 reviews
Pricing
From $0/mo
freemium
Built for Shopify
No
Years live
6
launched Apr 29, 2020
Last updated
Jun 11, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
—
28-day Δ
+0
Rating change
7-day Δ
—
28-day Δ
+0.00
Catalog position
Where Kustomer sits in the App Store.
Rank and percentile inside the Chat category — the competitive shape of the niche around this app.
Rank in Chat
#86
of 770 active apps
Review count percentile
89th
vs category siblings
Rating percentile
70th
vs category siblings
Years on App Store
6
since 2020
Listing change cadence
What Kustomer has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jun 12
2026-06-06 → 2026-06-11
Shopify Lastmod · Jun 7
2026-06-05 → 2026-06-06
Shopify Lastmod · Jun 6
2026-06-03 → 2026-06-05
Review fingerprint
What merchants raise, and how they feel about it.
Sentiment breakdown
- Positive100% · 24
- Neutral0% · 0
- Negative0% · 0
“I've been using Kustomer for over 2 years, and I can definitely say that no other HelpDesk measures up to its reporting system. It has such in-depth reporting, and I love how many different metrics I can track. I love the contact category settings, and how precise you have to be to close a ticket, escalate or report. I'd love to see an integrated phone in the future!”
Top themes
Plans
Kustomer pricing tiers.
From $89 per month
Free to install
Alternatives
Apps merchants pick instead.
Shopify
Shopify Inbox
Known for: missing-features
Chatty AI Sales Agent - For live chat & helpdesk
Chatty AI Chatbot & Live Chat
Known for: bug
TIDIO LLC
Tidio ‑ Live Chat & AI Chatbot
Known for: customer-support
Pushdaddy
Pushdaddy Many Chat ,Cloud API
Known for: customer-support
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated Jun 12, 2026.
Find every brand running Kustomer.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Kustomer on the Shopify App Store ↗