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Kustomer vs Re:amaze

The Shopify stores running each, App Store rankings, reviews and pricing, side by side and updated daily.

Watch both apps

Shopify stores

Kustomer

101

Re:amaze

615

Shopify stores where a scan detected each app.

Listed reviews

24181

+0 vs +1 in 28 days

Rating

5.04.4

Helpdesk

#41vs#15

Kustomer ahead on 3 of 28 days

What stands out

Stores

Who runs each app

Kustomer101 stores

Platforms

  • Shopify90%
  • BigCommerce4%
  • Magento (Adobe Commerce)4%
  • WooCommerce1%

Re:amaze615 stores

Platforms

  • Shopify94%
  • WooCommerce4%
  • BigCommerce2%
  • Magento (Adobe Commerce)1%

See the stores running both. Compare when we first detected each app, store by store, with a free account.

Compare their stores

Category rank

Where each ranks, day by day

Helpdesk: Kustomer ahead on 3 of 28 days. Latest observed #41 vs #15.

Chat: Kustomer ahead on 1 of 17 days. Latest observed #149 vs #57.

Reviews

Listed review totals over time

Percentage change from 08 Sep 2026, last 28 days.

KustomerRe:amaze
Events

Pricing

Listed plans side by side

KustomerFree to install

  • From $89 per monthFree to install

Re:amazeFree trial available

  • Re:amaze Basic$29 / month
  • Re:amaze Pro$49 / month
  • Re:amaze Starter$59 / month
  • Re:amaze Plus$69 / month

Allowances and billing models differ, so compare the terms before the prices.

Capabilities

What each lists that the other doesn't

Only in Kustomer's listing5

AI responsesAI summariesTicketingMulti-storeAnalytics

Only in Re:amaze's listing18

Video callsFile uploadPush notificationsAgent analyticsEncryptionCustomer insightsGreetingsProduct recommendationsQuick repliesOrder updatesCross-sellUpsellSurveysSend transcriptEmojis and stickersAgent avatarEmailSelf-service
22 feature labels appear in both listings · Show shared labels

Chat · AI chatbots · Live chat · SMS · Email chat · Voice support · Social media · Multi-language · Real-time translation · FAQs · Color and font · Chat window · Business hours · Welcome messages · Chat buttons · Chat assignment · Chat flows · Helpdesk · Chatbot · Phone · Help center · Tagging

Each label is in the developer's own wording. A feature missing from a listing may still be available.

Keep comparing

Kustomer against other apps

Kustomer vs GorgiasKustomer vs Gladly

Methodology

Where the numbers come from

Stores

Shopify stores where a recent scan detected the app. 112 and 654 sites across all platforms.

Rank and listing

Daily captures of each App Store listing and category page; the last 28 days are shown.

Review totals

Shopify raised displayed totals across many listings on 2–4 Sep 2026; charts mark the window.

Kustomer on the App Store Re:amaze on the App Store