Shopify app comparison · updated Sep 16, 2026
Kustomer vs Re:amaze
Compare Kustomer and Re:amaze for Shopify chat using current ratings, review activity, pricing, features, and OngoingAI-observed adoption.
Kustomer
Kustomer
Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.
- Rating
- 5.00
- Reviews
- 24
- Review growth · 30d
- +1 · +4.3%
- Pricing
- Free to install
- Years on Shopify
- 6
- Stores observed
- 97
Reamaze
Re:amaze AI Helpdesk & Chat
Deliver smarter support with our AI Agent, chatbot and live chat—built into a support helpdesk.
- Rating
- 4.40
- Reviews
- 180
- Review growth · 30d
- +37 · +25.9%
- Pricing
- Free trial available
- Years on Shopify
- 12
- Stores observed
- 594
Our read
Re:amaze has the stronger observed market footprint in OngoingAI's data — it appears on 6.1× more tracked stores and carries 7.2× the App Store review depth. Ratings and recent review growth are closer.
- Rating
- Kustomer leads5.0 vs 4.4
- Review growth
- Re:amaze faster+25.9% vs +4.3%
- Review depth
- Re:amaze7.2× more reviews
- Observed adoption
- Re:amaze6.1× more tracked stores
Review trajectory
How each app's Shopify reviews are moving.
Daily App Store review counts since we began tracking — who's gaining reviews fastest, who holds the larger base, and how the race is developing.
Re:amaze AI Helpdesk & Chat leads total reviews and is adding them fastest over the tracked window.
Reviews each app has gained since the start of this tracking window. · Tracking window · Aug 18 – Sep 16, 2026
Head-to-head
The signals, side by side.
Each row reads straight from the live App Store listing and OngoingAI’s census. The Difference column states the gap — not a buyer recommendation.
| Dimension | Kustomer | Re:amaze | Difference |
|---|---|---|---|
| Rating | 5.00 | 4.40 | Kustomer +0.60 |
| Reviews | 24 | 180 | Re:amaze 7.2× |
| Review growth · 30d | +1 · +4.3% | +37 · +25.9% | Re:amaze faster |
| Listed pricing | Free to install | Free trial available | Not directly comparable |
| Years on Shopify | 6 | 12 | Re:amaze +6y |
| Stores observed | 97 | 594 | Re:amaze leads |
Which fits your requirements?
Choose by what you actually need.
Choose Kustomer if…
- You need ai responses
- You need ai summaries
- You need ticketing
- A higher App Store rating is a priority
Choose Re:amaze if…
- You need video calls
- You need file upload
- You need push notifications
- Recent review-growth signals matter to you
Tied to observable requirements only — listed capabilities, ratings, review growth, adoption and price. It doesn’t assert usability or support quality.
Feature differences
What Kustomer and Re:amaze each do that the other doesn’t.
They cover largely the same ground — 55% of listed capabilities overlap. The decision material is the rest: what each lists that the other doesn’t.
Kustomer only
5
- AI responses
- AI summaries
- Ticketing
- Multi-store
- Analytics
Re:amaze only
18
- Video calls
- File upload
- Push notifications
- Agent analytics
- Encryption
- Customer insights
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Cross-sell
- Upsell
- Surveys
- Send transcript
- Emojis and stickers
- Agent avatar
- Self-service
22 shared capabilities
- Chat
- AI chatbots
- Live chat
- SMS
- Email chat
- Voice support
- Social media
- Multi-language
- Real-time translation
- FAQs
- Color and font
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Chat assignment
- Chat flows
- Helpdesk
- Chatbot
- Phone
- Help center
- Tagging
Observed adoption
Who actually runs each, on real stores.
The stores OngoingAI’s weekly census observes running each app, and the platform each skews toward — observed presence, not vendor-reported install totals.
Kustomer
97
stores observed
Skews Shopify · 89%
Re:amaze
594
stores observed
Skews Shopify · 92%
Scope
What this comparison measures.
What it measures
Shopify App Store ratings and review counts, rating distribution, developer reply rates, reviewer tenure and geography, listed pricing and capabilities, category data, and OngoingAI-observed storefront adoption for Kustomer and Re:amaze.
What it doesn’t
Hands-on usability, customer-support quality, deliverability, merchant sentiment from review text, or revenue impact. We draw a sharp line around what we can observe.
Methodology
Where the numbers come from.
Ratings, review counts, pricing, and categories come from the live Shopify App Store listing, refreshed daily. Review growth compares the observed snapshots across the trailing 30-day window. “Stores observed” and the platform split come from OngoingAI’s weekly storefront census — the real stores running each app, not the listing’s claimed totals. Comparison generated Sep 16, 2026.
See who’s switching — as it happens.
Track app adoption on live ecommerce stores. Find merchants running Kustomer or Re:amaze, follow stack changes, and see when a store installs, removes, or replaces an app.