Shopify app comparison · updated Aug 25, 2026
Kustomervs
Re:amaze AI Helpdesk & Chat
Compare Kustomer and Re:amaze AI Helpdesk & Chat for Shopify chat using current ratings, review activity, pricing, features, and OngoingAI-observed adoption.
Kustomer
Kustomer
Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.
- Rating
- 5.00
- Reviews
- 23
- Review growth · 30d
- +0 · +0.0%
- Pricing
- Free to install
- Years on Shopify
- 6
- Stores observed
- 96
Reamaze
Re:amaze AI Helpdesk & Chat
Deliver smarter support with our AI Agent, chatbot and live chat—built into a support helpdesk.
- Rating
- 4.30
- Reviews
- 143
- Review growth · 30d
- +1 · +0.7%
- Pricing
- Free trial available
- Years on Shopify
- 12
- Stores observed
- 414
Our read
- Ratings
- Kustomer higher (5.00 vs 4.30)
- Review growth
- Re:amaze AI Helpdesk & Chat faster (+0.7% vs +0.0%)
- Review depth
- Re:amaze AI Helpdesk & Chat 6.0× more reviews
- Adoption
- Re:amaze AI Helpdesk & Chat larger (414 vs 96)
OngoingAI's data favors Re:amaze AI Helpdesk & Chat on observed Shopify adoption (414 vs 96 stores), backed by a larger review base.
Head-to-head
The signals, side by side.
Each row reads straight from the live App Store listing and OngoingAI’s census. The Difference column states the gap — not a buyer recommendation.
| Dimension | Kustomer | Re:amaze AI Helpdesk & Chat | Difference |
|---|---|---|---|
| Rating | 5.00 | 4.30 | Kustomer +0.70 |
| Reviews | 23 | 143 | Re:amaze AI Helpdesk & Chat 6.0× |
| Review growth · 30d | +0 · +0.0% | +1 · +0.7% | Re:amaze AI Helpdesk & Chat faster |
| Listed pricing | Free to install | Free trial available | Not directly comparable |
| Years on Shopify | 6 | 12 | Re:amaze AI Helpdesk & Chat +6y |
| Stores observed | 96 | 414 | Re:amaze AI Helpdesk & Chat leads |
Which fits your requirements?
Choose by what you actually need.
Choose Kustomer if…
- You need ai responses
- You need ai summaries
- You need ticketing
- A higher App Store rating is a priority
Choose Re:amaze AI Helpdesk & Chat if…
- You need video calls
- You need file upload
- You need push notifications
- Recent review-growth signals matter to you
Tied to observable requirements only — listed capabilities, ratings, review growth, adoption and price. It doesn’t assert usability or support quality.
Feature differences
55% of listed capabilities overlap.
These apps cover largely the same ground. The decision material is what each lists that the other doesn’t.
Kustomer only
5
- AI responses
- AI summaries
- Ticketing
- Multi-store
- Analytics
Re:amaze AI Helpdesk & Chat only
18
- Video calls
- File upload
- Push notifications
- Agent analytics
- Encryption
- Customer insights
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Cross-sell
- Upsell
- Surveys
- Send transcript
- Emojis and stickers
- Agent avatar
- Self-service
Show 22 shared capabilities
- Chat
- AI chatbots
- Live chat
- SMS
- Email chat
- Voice support
- Social media
- Multi-language
- Real-time translation
- FAQs
- Color and font
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Chat assignment
- Chat flows
- Helpdesk
- Chatbot
- Phone
- Help center
- Tagging
Observed adoption
Who actually runs each, on real stores.
The stores OngoingAI’s weekly census observes running each app, and the platform each skews toward — observed presence, not vendor-reported install totals.
Kustomer
96
stores observed
Skews Shopify · 90%
Re:amaze AI Helpdesk & Chat
414
stores observed
Skews Shopify · 92%
Scope
What this comparison measures.
What it measures
Shopify App Store ratings, review counts and 30-day review growth, listed pricing and capabilities, category data, and OngoingAI-observed storefront adoption for Kustomer and Re:amaze AI Helpdesk & Chat.
What it doesn’t
Hands-on usability, customer-support quality, deliverability, merchant sentiment from review text, or revenue impact. We draw a sharp line around what we can observe.
Methodology
Where the numbers come from.
Ratings, review counts, pricing, and categories come from the live Shopify App Store listing, refreshed daily. Review growth compares the observed snapshots across the trailing 30-day window. “Stores observed” and the platform split come from OngoingAI’s weekly storefront census — the real stores running each app, not the listing’s claimed totals. Comparison generated Aug 25, 2026.
See who’s switching — as it happens.
Track app adoption on live ecommerce stores. Find merchants running Kustomer or Re:amaze AI Helpdesk & Chat, follow stack changes, and see when a store installs, removes, or replaces an app.