Gladly vs Kustomer
The Shopify stores running each, App Store rankings, reviews and pricing, side by side and updated daily.
Shopify stores
Gladly140
Kustomer101
Shopify stores where a scan detected each app.
Listed reviews
+0 vs +0 in 28 days
Rating
Helpdesk
#42vs#41
Gladly ahead on 7 of 28 days
What stands out
Stores
Who runs each app
Gladly140 stores
Platforms
- Shopify90%
- Magento (Adobe Commerce)8%
- BigCommerce1%
- WooCommerce1%
Kustomer101 stores
Platforms
- Shopify90%
- BigCommerce4%
- Magento (Adobe Commerce)4%
- WooCommerce1%
See the stores running both. Compare when we first detected each app, store by store, with a free account.
Compare their storesCategory rank
Where each ranks, day by day
Helpdesk: Gladly ahead on 7 of 28 days. Latest observed #42 vs #41.
Chat: Gladly ahead on 7 of 17 days. Latest observed #154 vs #149.
Reviews
Listed review totals over time
Percentage change from 08 Sep 2026, last 28 days.
Pricing
Listed plans side by side
GladlyFree plan available
- Free planFree
- Starter cap$250 / month
KustomerFree to install
- From $89 per monthFree to install
Allowances and billing models differ, so compare the terms before the prices.
Capabilities
What each lists that the other doesn't
Only in Gladly's listing21
Only in Kustomer's listing8
19 feature labels appear in both listings · Show shared labels
Helpdesk · SMS · Live chat · Chatbot · Phone · Social media · Help center · FAQs · AI responses · AI summaries · Tagging · Multi-language · Multi-store · Analytics · Chat · AI chatbots · Email chat · Voice support · Real-time translation
Each label is in the developer's own wording. A feature missing from a listing may still be available.
Keep comparing
Gladly against other apps
Gladly vs Re:amaze
Gladly vs GorgiasMethodology
Where the numbers come from
Stores
Shopify stores where a recent scan detected the app. 156 and 112 sites across all platforms.
Rank and listing
Daily captures of each App Store listing and category page; the last 28 days are shown.
Review totals
Shopify raised displayed totals across many listings on 2–4 Sep 2026; charts mark the window.