OngoingAI

Gladly vs Re:amaze

The Shopify stores running each, App Store rankings, reviews and pricing, side by side and updated daily.

Watch both apps

Shopify stores

Gladly

140

Re:amaze

615

Shopify stores where a scan detected each app.

Listed reviews

29181

+0 vs +1 in 28 days

Rating

4.74.4

Helpdesk

#42vs#15

Gladly ahead on 0 of 28 days

Stores

Who runs each app

Gladly140 stores

Platforms

  • Shopify90%
  • Magento (Adobe Commerce)8%
  • BigCommerce1%
  • WooCommerce1%

Re:amaze615 stores

Platforms

  • Shopify94%
  • WooCommerce4%
  • BigCommerce2%
  • Magento (Adobe Commerce)1%

See the stores running both. Compare when we first detected each app, store by store, with a free account.

Compare their stores

Category rank

Where each ranks, day by day

Helpdesk: Gladly ahead on 0 of 28 days. Latest observed #42 vs #15.

Chat: Gladly ahead on 0 of 17 days. Latest observed #154 vs #57.

Reviews

Listed review totals over time

Percentage change from 08 Sep 2026, last 28 days.

GladlyRe:amaze
Events

Pricing

Listed plans side by side

GladlyFree plan available

  • Free planFree
  • Starter cap$250 / month

Re:amazeFree trial available

  • Re:amaze Basic$29 / month
  • Re:amaze Pro$49 / month
  • Re:amaze Starter$59 / month
  • Re:amaze Plus$69 / month

Allowances and billing models differ, so compare the terms before the prices.

Capabilities

What each lists that the other doesn't

Only in Gladly's listing15

Auto-replyResponse templatesAI responsesAI summariesUnified inboxAuto-assignRule-based triggersEscalationOrder trackingCustomer notificationsMulti-storeAnalyticsReportsCallbackDiscounts

Only in Re:amaze's listing15

Video callsOrder updatesCross-sellUpsellSurveysSend transcriptColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsChat assignmentChat flowsAgent avatar
25 feature labels appear in both listings · Show shared labels

Helpdesk · Email · SMS · Live chat · Chatbot · Phone · Social media · Self-service · Help center · FAQs · Tagging · Multi-language · Chat · AI chatbots · Email chat · Voice support · File upload · Real-time translation · Push notifications · Agent analytics · Encryption · Customer insights · Greetings · Product recommendations · Quick replies

Each label is in the developer's own wording. A feature missing from a listing may still be available.

Keep comparing

Gladly against other apps

Methodology

Where the numbers come from

Stores

Shopify stores where a recent scan detected the app. 156 and 654 sites across all platforms.

Rank and listing

Daily captures of each App Store listing and category page; the last 28 days are shown.

Review totals

Shopify raised displayed totals across many listings on 2–4 Sep 2026; charts mark the window.

Gladly on the App Store Re:amaze on the App Store