Shopify app comparison · updated Sep 16, 2026
Gladly vs Gorgias
Compare Gladly and Gorgias for Shopify using current ratings, review activity, pricing, features, and OngoingAI-observed adoption.
Gladly Inc
Gladly: AI Customer Support
Resolve orders, returns, and questions automatically with AI support built for growing businesses.
- Rating
- 4.70
- Reviews
- 29
- Review growth · 30d
- +1 · +3.6%
- Pricing
- Free plan available
- Years on Shopify
- 5
- Stores observed
- 143
Gorgias Inc.
Gorgias: AI, Helpdesk & Chat
Leading AI-powered conversational commerce platform for brands
- Rating
- 4.30
- Reviews
- 703
- Review growth · 30d
- +84 · +13.6%
- Pricing
- Free trial available
- Years on Shopify
- 9
- Stores observed
- 5,890
Our read
Gorgias has the stronger observed market footprint in OngoingAI's data — it appears on 41.2× more tracked stores and carries 23.5× the App Store review depth. Ratings and recent review growth are closer.
- Rating
- Gladly leads4.7 vs 4.3
- Review growth
- Gorgias faster+13.6% vs +3.6%
- Review depth
- Gorgias23.5× more reviews
- Observed adoption
- Gorgias41.2× more tracked stores
Review trajectory
How each app's Shopify reviews are moving.
Daily App Store review counts since we began tracking — who's gaining reviews fastest, who holds the larger base, and how the race is developing.
Gorgias leads total reviews and is adding them fastest over the tracked window.
Reviews each app has gained since the start of this tracking window. · Tracking window · Aug 18 – Sep 16, 2026
Head-to-head
The signals, side by side.
Each row reads straight from the live App Store listing and OngoingAI’s census. The Difference column states the gap — not a buyer recommendation.
| Dimension | Gladly | Gorgias | Difference |
|---|---|---|---|
| Rating | 4.70 | 4.30 | Gladly +0.40 |
| Reviews | 29 | 703 | Gorgias 23.5× |
| Review growth · 30d | +1 · +3.6% | +84 · +13.6% | Gorgias faster |
| Listed pricing | Free plan available | Free trial available | Not directly comparable |
| Years on Shopify | 5 | 9 | Gorgias +4y |
| Stores observed | 143 | 5,890 | Gorgias leads |
Which fits your requirements?
Choose by what you actually need.
Choose Gladly if…
- You need response templates
- You need ai responses
- You need ai summaries
- A higher App Store rating is a priority
Choose Gorgias if…
- You need behavior tracking
- You need cart recovery
- You need review requests
- Recent review-growth signals matter to you
Tied to observable requirements only — listed capabilities, ratings, review growth, adoption and price. It doesn’t assert usability or support quality.
Feature differences
What Gladly and Gorgias each do that the other doesn’t.
They cover largely the same ground — 60% of listed capabilities overlap. The decision material is the rest: what each lists that the other doesn’t.
Gladly only
16
- Response templates
- AI responses
- AI summaries
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Order tracking
- Customer notifications
- Multi-language
- Multi-store
- Analytics
- Reports
- Push notifications
- Callback
- Encryption
Gorgias only
16
- Behavior tracking
- Cart recovery
- Review requests
- Order updates
- Cross-sell
- Upsell
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Chat assignment
- Chat flows
- Agent avatar
- Contact form
24 shared capabilities
- Helpdesk
- SMS
- Live chat
- Chatbot
- Phone
- Social media
- Self-service
- Help center
- FAQs
- Auto-reply
- Tagging
- Chat
- AI chatbots
- Email chat
- Voice support
- File upload
- Real-time translation
- Agent analytics
- Customer insights
- Discounts
- Greetings
- Product recommendations
- Quick replies
Observed adoption
Who actually runs each, on real stores.
The stores OngoingAI’s weekly census observes running each app, and the platform each skews toward — observed presence, not vendor-reported install totals.
Gladly
143
stores observed
Skews Shopify · 91%
Gorgias
5,890
stores observed
Skews Shopify · 98%
Scope
What this comparison measures.
What it measures
Shopify App Store ratings and review counts, rating distribution, developer reply rates, reviewer tenure and geography, listed pricing and capabilities, category data, and OngoingAI-observed storefront adoption for Gladly and Gorgias.
What it doesn’t
Hands-on usability, customer-support quality, deliverability, merchant sentiment from review text, or revenue impact. We draw a sharp line around what we can observe.
Methodology
Where the numbers come from.
Ratings, review counts, pricing, and categories come from the live Shopify App Store listing, refreshed daily. Review growth compares the observed snapshots across the trailing 30-day window. “Stores observed” and the platform split come from OngoingAI’s weekly storefront census — the real stores running each app, not the listing’s claimed totals. Comparison generated Sep 16, 2026.
See who’s switching — as it happens.
Track app adoption on live ecommerce stores. Find merchants running Gladly or Gorgias, follow stack changes, and see when a store installs, removes, or replaces an app.