Gorgias vs Kustomer

The Shopify stores running each, App Store rankings, reviews and pricing, side by side and updated daily.

Watch both apps

Shopify stores

Gorgias

6,366

Kustomer

101

Shopify stores where a scan detected each app.

Listed reviews

70524

+2 vs +0 in 28 days

Rating

4.35.0

Helpdesk

#5vs#41

Gorgias ahead on 28 of 28 days

What stands out

Different footprintsWe detect Gorgias on 63.0× as many Shopify stores: 6,366 against 101.
The rank gap held every dayGorgias ranked above Kustomer in Helpdesk on 28 of 28 days.
Review momentumOver the last 28 days Gorgias's listed reviews moved +2 and Kustomer's +0.

Stores

Who runs each app

Gorgias6,366 stores

Platforms

Shopify98%
BigCommerce2%
Magento (Adobe Commerce)1%

Kustomer101 stores

Platforms

Shopify90%
BigCommerce4%
Magento (Adobe Commerce)4%
WooCommerce1%

See the stores running both. Compare when we first detected each app, store by store, with a free account.

Compare their stores

Category rank

Where each ranks, day by day

Helpdesk: Gorgias ahead on 28 of 28 days. Latest observed #5 vs #41.

Chat: Gorgias ahead on 17 of 17 days. Latest observed #12 vs #149.

Reviews

Listed review totals over time

Percentage change from 08 Sep 2026, last 28 days.

GorgiasKustomer

Events

Pricing

Listed plans side by side

GorgiasFree trial available

Starter plan$10 / month
Basic plan$60 / month
Pro plan$360 / month
Advanced plan$900 / month

KustomerFree to install

From $89 per monthFree to install

Allowances and billing models differ, so compare the terms before the prices.

Capabilities

What each lists that the other doesn't

Only in Gorgias's listing19

File uploadBehavior trackingAgent analyticsCustomer insightsCart recoveryDiscountsGreetingsProduct recommendationsQuick repliesReview requestsOrder updatesCross-sellUpsellEmojis and stickersAgent avatarEmailSelf-serviceContact formAuto-reply

Only in Kustomer's listing6

Multi-languageAI responsesAI summariesTicketingMulti-storeAnalytics

21 feature labels appear in both listings · Show shared labels

Chat · AI chatbots · Live chat · SMS · Email chat · Voice support · Social media · Real-time translation · FAQs · Color and font · Chat window · Business hours · Welcome messages · Chat buttons · Tagging · Chat assignment · Chat flows · Helpdesk · Chatbot · Phone · Help center

Each label is in the developer's own wording. A feature missing from a listing may still be available.

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