Gorgias vs Moose

The Shopify stores running each, App Store rankings, reviews and pricing, side by side and updated daily.

Watch both apps

Shopify stores

Gorgias

6,366

Moose

Shopify stores where a scan detected each app.

Listed reviews

705483

+2 vs +2 in 28 days

Rating

4.35.0

Chat

#12vs#11

Gorgias ahead on 0 of 28 days

Developer replies

48%52%

Share of captured reviews with a reply

What stands out

Different footprintsWe detect Gorgias on 68.5× as many Shopify stores: 6,366 against 93.
The rank order shiftedGorgias ranked above Moose in Chat on 0 of 28 days.
Review momentumOver the last 28 days Gorgias's listed reviews moved +2 and Moose's +2.

Stores

Who runs each app

Gorgias6,366 stores

Platforms

Shopify98%
BigCommerce2%
Magento (Adobe Commerce)1%

Moose93 stores

Platforms

Shopify100%
Dokan1%
WooCommerce1%

See the stores running both. Compare when we first detected each app, store by store, with a free account.

Compare their stores

Category rank

Where each ranks, day by day

Chat: Gorgias ahead on 0 of 28 days. Latest observed #12 vs #11.

Reviews

Listed review totals over time

Percentage change from 08 Sep 2026, last 28 days.

GorgiasMoose

Events

Replies to 1–2★ reviews

86%100%

Of captured critical reviews

5★ share

83%98%

Of captured reviews

Reviews read

640466

98% and 91% with text

Pricing

Listed plans side by side

GorgiasFree trial available

Starter plan$10 / month
Basic plan$60 / month
Pro plan$360 / month
Advanced plan$900 / month

MooseFree plan available

Free ForeverFree
Starter$19 / month
Growth$49 / month
Business$249 / month

Allowances and billing models differ, so compare the terms before the prices.

Capabilities

What each lists that the other doesn't

Only in Gorgias's listing20

SMSVoice supportReal-time translationBehavior trackingAgent analyticsCart recoveryDiscountsReview requestsOrder updatesCross-sellUpsellChat flowsHelpdeskEmailChatbotPhoneSelf-serviceHelp centerContact formAuto-reply

Only in Moose's listing14

Multi-languagePush notificationsSend transcriptFAQRich text editorCustom URLImagesCustom templatesFAQ pageSearch barInstant answersMobile responsiveCustom font and colorCustom CSS

20 feature labels appear in both listings · Show shared labels

Chat · AI chatbots · Live chat · Email chat · Social media · File upload · Customer insights · FAQs · Greetings · Product recommendations · Quick replies · Color and font · Emojis and stickers · Chat window · Business hours · Welcome messages · Chat buttons · Tagging · Chat assignment · Agent avatar

Each label is in the developer's own wording. A feature missing from a listing may still be available.

Keep comparing