Shopify app comparison · updated Sep 16, 2026
Gorgias vs Moose
Compare Gorgias and Moose for Shopify chat using current ratings, review activity, pricing, features, and OngoingAI-observed adoption.
Gorgias Inc.
Gorgias: AI, Helpdesk & Chat
Leading AI-powered conversational commerce platform for brands
- Rating
- 4.30
- Reviews
- 703
- Review growth · 30d
- +84 · +13.6%
- Pricing
- Free trial available
- Years on Shopify
- 9
- Stores observed
- 5,890
Vegahub Technology Inc.
Moose AI Chatbot & Live Chat
Turn customer support into a growth engine with an AI chatbot that works while you sleep.
- Rating
- 5.00
- Reviews
- 480
- Review growth · 30d
- +26 · +5.7%
- Pricing
- Free plan available
- Years on Shopify
- 3
- Stores observed
- 129
Our read
Gorgias has the stronger observed market footprint in OngoingAI's data — it appears on 45.7× more tracked stores and carries 1.5× the App Store review depth. Ratings and recent review growth are closer.
- Rating
- Moose leads5.0 vs 4.3
- Review growth
- Gorgias faster+13.6% vs +5.7%
- Review depth
- Gorgias1.5× more reviews
- Observed adoption
- Gorgias45.7× more tracked stores
Review trajectory
How each app's Shopify reviews are moving.
Daily App Store review counts since we began tracking — who's gaining reviews fastest, who holds the larger base, and how the race is developing.
Gorgias leads total reviews and is adding them fastest over the tracked window.
Reviews each app has gained since the start of this tracking window. · Tracking window · Aug 18 – Sep 16, 2026
Head-to-head
The signals, side by side.
Each row reads straight from the live App Store listing and OngoingAI’s census. The Difference column states the gap — not a buyer recommendation.
| Dimension | Gorgias | Moose | Difference |
|---|---|---|---|
| Rating | 4.30 | 5.00 | Moose +0.70 |
| Reviews | 703 | 480 | Gorgias 1.5× |
| Review growth · 30d | +84 · +13.6% | +26 · +5.7% | Gorgias faster |
| Listed pricing | Free trial available | Free plan available | Not directly comparable |
| Years on Shopify | 9 | 3 | Gorgias +6y |
| Stores observed | 5,890 | 129 | Gorgias leads |
Review corpus
What merchants actually report.
Gorgias
4.53 avg · 638 reviews
Moose
4.98 avg · 462 reviews
| Signal | Gorgias | Moose | Difference |
|---|---|---|---|
| 5-star share | 83% | 98% | Moose leads |
| Rating · last 90 days | 4.32 | 5.00 | Moose leads |
| Replies to reviews | 48% | 52% | Moose leads |
| Replies to critical (≤3★) | 88% | 100% | Moose leads |
| Long-term reviewers (1yr+) | 38% | 1% | Gorgias leads |
| Top market | United States 67% | United States 25% | — |
| Reviews analyzed | 638 | 462 | — |
Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.
Which fits your requirements?
Choose by what you actually need.
Choose Gorgias if…
- You need sms
- You need voice support
- You need real-time translation
- Recent review-growth signals matter to you
Choose Moose if…
- You need multi-language
- You need push notifications
- You need send transcript
- A higher App Store rating is a priority
Tied to observable requirements only — listed capabilities, ratings, review growth, adoption and price. It doesn’t assert usability or support quality.
Feature differences
What Gorgias and Moose each do that the other doesn’t.
They cover largely the same ground — 50% of listed capabilities overlap. The decision material is the rest: what each lists that the other doesn’t.
Gorgias only
20
- SMS
- Voice support
- Real-time translation
- Behavior tracking
- Agent analytics
- Cart recovery
- Discounts
- Review requests
- Order updates
- Cross-sell
- Upsell
- Chat flows
- Helpdesk
- Chatbot
- Phone
- Self-service
- Help center
- Contact form
- Auto-reply
Moose only
14
- Multi-language
- Push notifications
- Send transcript
- FAQ
- Rich text editor
- Custom URL
- Images
- Custom templates
- FAQ page
- Search bar
- Instant answers
- Mobile responsive
- Custom font and color
- Custom CSS
20 shared capabilities
- Chat
- AI chatbots
- Live chat
- Email chat
- Social media
- File upload
- Customer insights
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Agent avatar
Observed adoption
Who actually runs each, on real stores.
The stores OngoingAI’s weekly census observes running each app, and the platform each skews toward — observed presence, not vendor-reported install totals.
Gorgias
5,890
stores observed
Skews Shopify · 98%
Moose
129
stores observed
Skews Shopify · 100%
Scope
What this comparison measures.
What it measures
Shopify App Store ratings and review counts, rating distribution, developer reply rates, reviewer tenure and geography, listed pricing and capabilities, category data, and OngoingAI-observed storefront adoption for Gorgias and Moose.
What it doesn’t
Hands-on usability, customer-support quality, deliverability, merchant sentiment from review text, or revenue impact. We draw a sharp line around what we can observe.
Methodology
Where the numbers come from.
Ratings, review counts, pricing, and categories come from the live Shopify App Store listing, refreshed daily. Review growth compares the observed snapshots across the trailing 30-day window. “Stores observed” and the platform split come from OngoingAI’s weekly storefront census — the real stores running each app, not the listing’s claimed totals. Comparison generated Sep 16, 2026.
See who’s switching — as it happens.
Track app adoption on live ecommerce stores. Find merchants running Gorgias or Moose, follow stack changes, and see when a store installs, removes, or replaces an app.