Chatty vs Gorgias
The Shopify stores running each, App Store rankings, reviews and pricing, side by side and updated daily.
Shopify stores
Chatty1,857
Gorgias6,366
Shopify stores where a scan detected each app.
Listed reviews
−8 vs +2 in 28 days
Rating
Chat
#1vs#12
Chatty ahead on 28 of 28 days
Developer replies
Share of captured reviews with a reply
What stands out
Stores
Who runs each app
Chatty1,857 stores
Platforms
- Shopify100%
- WooCommerce1%
Gorgias6,366 stores
Platforms
- Shopify98%
- BigCommerce2%
- Magento (Adobe Commerce)1%
See the stores running both. Compare when we first detected each app, store by store, with a free account.
Compare their storesCategory rank
Where each ranks, day by day
Chat: Chatty ahead on 28 of 28 days. Latest observed #1 vs #12.
Helpdesk: Chatty ahead on 7 of 7 days. Latest observed #1 vs #5.
Reviews
Listed review totals over time
Percentage change from 08 Sep 2026, last 28 days.
Replies to 1–2★ reviews
Of captured critical reviews
5★ share
Of captured reviews
Reviews read
95% and 98% with text
Pricing
Listed plans side by side
ChattyFree plan available
- FreeFree
- Basic$19.99 / month
- Pro$68.99 / month
- Plus$199 / month
GorgiasFree trial available
- Starter plan$10 / month
- Basic plan$60 / month
- Pro plan$360 / month
- Advanced plan$900 / month
Allowances and billing models differ, so compare the terms before the prices.
Capabilities
What each lists that the other doesn't
Only in Chatty's listing5
Only in Gorgias's listing5
35 feature labels appear in both listings · Show shared labels
Chat · AI chatbots · Live chat · Email chat · Social media · File upload · Real-time translation · Behavior tracking · Agent analytics · Customer insights · Discounts · FAQs · Greetings · Product recommendations · Quick replies · Order updates · Cross-sell · Upsell · Color and font · Emojis and stickers · Chat window · Business hours · Welcome messages · Chat buttons · Tagging · Chat assignment · Chat flows · Agent avatar · Helpdesk · Email · Chatbot · Self-service · Help center · Contact form · Auto-reply
Each label is in the developer's own wording. A feature missing from a listing may still be available.
Methodology
Where the numbers come from
Stores
Shopify stores where a recent scan detected the app. 1,857 and 6,504 sites across all platforms.
Rank and listing
Daily captures of each App Store listing and category page; the last 28 days are shown.
Review totals
Shopify raised displayed totals across many listings on 2–4 Sep 2026; charts mark the window.