Shopify app comparison · updated Aug 26, 2026
Chatty vs Gorgias
Compare Chatty and Gorgias for Shopify chat using current ratings, review activity, pricing, features, and OngoingAI-observed adoption.
Chatty AI Sales Agent - For live chat & helpdesk
Chatty AI Chatbot & Live Chat
Shoppers have questions? AI chat bot has answers. Need sales support? AI Agent's got it. 24/7.
- Rating
- 4.90
- Reviews
- 1,798
- Review growth · 30d
- +10 · +0.6%
- Pricing
- Free plan available
- Years on Shopify
- 4
- Stores observed
- 218
Gorgias Inc.
Gorgias: AI, Helpdesk & Chat
Leading AI-powered conversational commerce platform for brands
- Rating
- 4.30
- Reviews
- 627
- Review growth · 30d
- +10 · +1.6%
- Pricing
- Free trial available
- Years on Shopify
- 9
- Stores observed
- 4,460
Our read
Gorgias has the stronger observed market footprint in OngoingAI's data — it appears on 20.5× more tracked stores. Ratings and recent review growth are closer.
- Rating
- Chatty leads4.9 vs 4.3
- Review growth
- Gorgias faster+1.6% vs +0.6%
- Review depth
- Chatty2.9× more reviews
- Observed adoption
- Gorgias20.5× more tracked stores
Review trajectory
How each app's Shopify reviews are moving.
Daily App Store review counts since we began tracking — who's gaining reviews fastest, who holds the larger base, and how the race is developing.
Chatty AI Chatbot & Live Chat leads total reviews; both are growing at a similar pace.
Reviews each app has gained since the start of this tracking window. · Tracking window · Aug 10 – Aug 25, 2026
Head-to-head
The signals, side by side.
Each row reads straight from the live App Store listing and OngoingAI’s census. The Difference column states the gap — not a buyer recommendation.
| Dimension | Chatty | Gorgias | Difference |
|---|---|---|---|
| Rating | 4.90 | 4.30 | Chatty +0.60 |
| Reviews | 1,798 | 627 | Chatty 2.9× |
| Review growth · 30d | +10 · +0.6% | +10 · +1.6% | Gorgias faster |
| Listed pricing | Free plan available | Free trial available | Not directly comparable |
| Years on Shopify | 4 | 9 | Gorgias +5y |
| Stores observed | 218 | 4,460 | Gorgias leads |
Which fits your requirements?
Choose by what you actually need.
Choose Chatty if…
- You need multi-language
- You need push notifications
- You need faq
- A higher App Store rating is a priority
Choose Gorgias if…
- You need sms
- You need voice support
- You need cart recovery
- Recent review-growth signals matter to you
Tied to observable requirements only — listed capabilities, ratings, review growth, adoption and price. It doesn’t assert usability or support quality.
Feature differences
70% of listed capabilities overlap.
These apps cover largely the same ground. The decision material is what each lists that the other doesn’t.
Chatty only
12
- Multi-language
- Push notifications
- FAQ
- Markdown
- Rich text editor
- AI generation
- Import and export
- Images
- SEO
- Translation
- Accordions
- Tabs
Gorgias only
12
- SMS
- Voice support
- Cart recovery
- Review requests
- Helpdesk
- Chatbot
- Phone
- Self-service
- Help center
- Contact form
- Auto-reply
Show 28 shared capabilities
- Chat
- AI chatbots
- Live chat
- Email chat
- Social media
- File upload
- Real-time translation
- Behavior tracking
- Agent analytics
- Customer insights
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Cross-sell
- Upsell
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Observed adoption
Who actually runs each, on real stores.
The stores OngoingAI’s weekly census observes running each app, and the platform each skews toward — observed presence, not vendor-reported install totals.
Chatty
218
stores observed
Skews Shopify · 100%
Gorgias
4,460
stores observed
Skews Shopify · 97%
Scope
What this comparison measures.
What it measures
Shopify App Store ratings, review counts and 30-day review growth, listed pricing and capabilities, category data, and OngoingAI-observed storefront adoption for Chatty and Gorgias.
What it doesn’t
Hands-on usability, customer-support quality, deliverability, merchant sentiment from review text, or revenue impact. We draw a sharp line around what we can observe.
Methodology
Where the numbers come from.
Ratings, review counts, pricing, and categories come from the live Shopify App Store listing, refreshed daily. Review growth compares the observed snapshots across the trailing 30-day window. “Stores observed” and the platform split come from OngoingAI’s weekly storefront census — the real stores running each app, not the listing’s claimed totals. Comparison generated Aug 26, 2026.
See who’s switching — as it happens.
Track app adoption on live ecommerce stores. Find merchants running Chatty or Gorgias, follow stack changes, and see when a store installs, removes, or replaces an app.