OngoingAI

Chatty AI Chatbot & Live Chat usage & market intelligence

OngoingAI has observed Chatty AI Chatbot & Live Chat on 751 ecommerce stores across 3 platforms.

Compare Chatty AI Chatbot & Live Chat alternatives

Stores observed

751

Ecommerce stores where OngoingAI has observed it

Shopify adoption

100%

751 Shopify stores

Shopify rating

4.9 ★

1,881 reviews

Last checked Sep 5, 2026

Adoption movement
Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Declining — 2 more confirmed removals than installs over the past 90 days.

WindowConfirmed installsConfirmed removalsNetNewly observed
Last 30 days13-2741
Last 90 days13-2741

Newly observed counts first appearances of Chatty AI Chatbot & Live Chat in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

What merchants actually report
4.93average· 1,807 reviews analyzed· 1,721 with written feedback
96% 5★1% ≤3★

24% of attributable reviewers are United States merchants. 3% had used the app for a year or more when they reviewed.

The developer replies to 2% of reviews overall and 91% of critical ones.

Recent reviewers rate Chatty AI Chatbot & Live Chat 4.85, below its 4.93 lifetime average.

Rating · last 90d

4.85

Recent direction

Replies to reviews

2%

Developer response rate

Replies to critical

91%

On 3★ and below

Long-term reviewers

3%

Using 1yr+ at review

Top merchant markets

United States 24%United Kingdom 9%Australia 6%Germany 5%Canada 5%

Tenure when reviewed

under a day 46%days 28%months 23%a year or more 3%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Chatty AI Chatbot & Live Chat adoption by ecommerce platform
Platforms used by stores where OngoingAI has observed Chatty AI Chatbot & Live Chat
751stores
Shopify751 stores · 100%
100%
WooCommerce4 stores · 1%
1%
PrestaShop1 stores · 0%
0%
Notable stores using Chatty AI Chatbot & Live Chat
Observed installs, highest-ranked first
StoreTraffic rankCohort
learningstore.k12.com
#24,268Top 25K
skincaremarket.net
#263,412Top 500K
gancube.com
#355,283Top 500K
standardautopart.com
#381,221Top 500K
aev-conversions.com
#405,054Top 500K
store.port-vale.co.uk
#406,325Top 500K
headshop.com
#468,252Top 500K
shop.davisandshirtliff.com
#476,914Top 500K
almondmuse.com
#487,629Top 500K
vettsy.com
#511,958Top 1M

Showing 10 of 751 stores we track running Chatty AI Chatbot & Live Chat.

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Pricing
Free plan available
FreeFree
  • • 50 AI conversations/ month
  • • Unlimited human conversation
  • • AI trained up to 200 products
  • • AI answers FAQs & recommends products
  • • Email connect
Basic$19.99/month

7-day free trial · or $203.88/year and save 15%

  • • 100 AI conversations/ month
  • • Standard AI model
  • • AI order tracking
  • • 5 members
  • • Multi-channel inbox
Pro$68.99/month

7-day free trial · or $707.88/year and save 14%

  • • 500 AI conversations /month
  • • AI Shopping assistant
  • • Pro AI model - smarter & higher accuracy
  • • Proactive engage
  • • Auto-recover abandoned. carts
Plus$199/month

7-day free trial · or $2,039.88/year and save 15%

  • • 1000 AI conversations /month
  • • Train AI with up to 20,000 products
  • • Pro AI model - higher accuracy
  • • Unlimited member
  • • Dedicated AI consultant
What does Chatty AI Chatbot & Live Chat do?

With AI Sales Agent, Chatty is the sales-first chat platform for Shopify to provide exceptional customer support to boost sales

  • Livechat & AI chatbot: Provide 24/7 support to sell more with AI sales agent
  • Helpdesk & checkout chat: Answer from FAQ page to checkout in any language
  • Sales automation: Send proactive targeted messages based on visitor behavior
  • FAQ page: Create a help center to empower customers to find answers on their own
  • Mobile app: Keep track with all inbox from your devices anywhere, anytime

Features

ChatAI chatbotsLive chatEmail chatSocial mediaFile uploadMulti-languageReal-time translationPush notificationsBehavior trackingAgent analyticsCustomer insightsDiscountsFAQsGreetingsProduct recommendationsQuick repliesOrder updatesCross-sellUpsellColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarFAQMarkdownRich text editorAI generationImport and exportImagesSEOTranslationAccordionsTabs
Review history
Daily review count on the Shopify App Store
1,881+93 · 26d~3.6/day· Rating steady at 4.9★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Chat#1 on Aug 15 → #1 on Sep 5 · 22 observed days#1
  • FAQ#1 on Aug 15 → #1 on Sep 5 · 22 observed days#1

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Chat on the App Store
Rank by reviews
#2 of 852
Review percentile
100th
Rating percentile
73th
On the App Store
4.2 yrs
Commonly used with
Share of Chatty AI Chatbot & Live Chat stores that also run each app
17TRACK398 stores
53%
Judge.me288 stores
38%
Klaviyo207 stores
28%
Microsoft Clarity120 stores
16%
Instafeed (Mintt Studio)88 stores
12%
Shopify Forms87 stores
12%
Loox41 stores
5%
Trustpilot39 stores
5%
Competitors
Alternatives buyers weigh against Chatty AI Chatbot & Live Chat
See the full Chatty AI Chatbot & Live Chat alternatives comparison
Compare Chatty AI Chatbot & Live Chat head-to-head
Side-by-side on ratings, momentum, pricing, and adoption
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Works with
Integrations listed for Chatty AI Chatbot & Live Chat
CheckoutShopify FlowShopify AdminEmailInstagramKlaviyoMessengerWhatsAppZendesk
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Frequently asked questions

With AI Sales Agent, Chatty is the sales-first chat platform for Shopify to provide exceptional customer support to boost sales It's a chat tool for ecommerce stores.