OngoingAI

Usage & market intelligence

Observed on 1,799 ecommerce stores.

Across 12,283 tracked stores, adoption rose from <0.1% to 0.2% over a 30-day comparison.

View storesWatch for changes
Stores observed
1,799
Ecommerce stores where OngoingAI has observed it
Shopify adoption
100%
1,799 Shopify stores
Shopify rating
4.9 ★
1,867 reviews

Last checked Sep 24, 2026

Adoption movement
Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Growing — 13 more confirmed installs than removals over the past 90 days.

WindowConfirmed installsConfirmed removalsNetNewly observed
Last 30 days3917▲ +221,552
Last 90 days3926▲ +131,770

Newly observed counts first appearances of Chatty AI Chatbot & Live Chat in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

What merchants actually report
4.93average· 1,810 reviews analyzed· 1,724 with written feedback
96% 5★1% ≤3★

24% of attributable reviewers are United States merchants. 3% had used the app for a year or more when they reviewed.

The developer replies to 2% of reviews overall and 91% of critical ones.

Recent reviewers rate Chatty AI Chatbot & Live Chat 4.87, below its 4.93 lifetime average.

Rating · last 90d
4.87
Recent direction
Replies to reviews
2%
Developer response rate
Replies to critical
91%
On 3★ and below
Long-term reviewers
3%
Using 1yr+ at review
Top merchant markets
United States 24%United Kingdom 9%Australia 6%Germany 5%Canada 5%
Tenure when reviewed
under a day 46%days 28%months 23%a year or more 3%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Chatty AI Chatbot & Live Chat adoption by ecommerce platform
Platforms used by stores where OngoingAI has observed Chatty AI Chatbot & Live Chat
Shopify
x
WooCommerce
x
Magento (Adobe Commerce)
x
Notable stores using Chatty AI Chatbot & Live Chat
Observed installs, highest-ranked first
StoreTraffic rankCohort
learningstore.k12.com
#24,268Top 25K
tesery.com
#77,614Top 100K
shahnaz.in
#92,327Top 100K
testtube.newbeauty.com
#95,256Top 100K
99bikes.com.au
#127,433Top 250K
retro-stage.com
#134,874Top 250K
americanautowire.com
#142,079Top 250K
lumibricks.com
#149,773Top 250K
store.theescapegame.com
#150,327Top 250K
tymobeauty.com
#150,763Top 250K

Showing 10 of 1,799 stores we track running Chatty AI Chatbot & Live Chat.

Get the full list
Pricing
Free plan available
Free
Free
  • • 50 AI conversations/ month
  • • Unlimited human conversation
  • • AI trained up to 200 products
  • • AI answers FAQs & recommends products
  • • Email connect
Basic
$19.99/month
7-day free trial · or $203.88/year and save 15%
  • • 100 AI conversations/ month
  • • 12-month chat history
  • • AI order tracking
  • • 5 members
  • • Multi-channel inbox
Pro
$68.99/month
7-day free trial · or $707.88/year and save 14%
  • • 500 AI conversations /month
  • • Unlimited conversation history
  • • AI Shopping assistant
  • • Pro AI model - smarter & higher accuracy
  • • Proactive engage
Plus
$199/month
7-day free trial · or $2,039.88/year and save 15%
  • • 1000 AI conversations /month
  • • Unlimited member
  • • Train AI with up to 20,000 products
  • • Pro AI model higher accuracy
  • • AI Shopping assistant
What does Chatty AI Chatbot & Live Chat do?

With AI Sales Agent, Chatty is the sales-first chat platform for Shopify to provide exceptional customer support to boost sales

  • Livechat & AI chatbot: Provide 24/7 support to sell more with AI sales agent
  • Helpdesk & checkout chat: Answer from FAQ page to checkout in any language
  • Sales automation: Send proactive targeted messages based on visitor behavior
  • FAQ page: Create a help center to empower customers to find answers on their own
  • Mobile app: Keep track with all inbox from your devices anywhere, anytime

Features

ChatAI chatbotsLive chatEmail chatSocial mediaFile uploadMulti-languageReal-time translationPush notificationsBehavior trackingAgent analyticsCustomer insightsDiscountsFAQsGreetingsProduct recommendationsQuick repliesOrder updatesCross-sellUpsellColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarFAQMarkdownRich text editorAI generationImport and exportImagesSEOTranslationAccordionsTabs
Review history
Daily review count on the Shopify App Store
1,867+66 · 30d~2.2/day· Rating steady at 4.9★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Chat
    #1
  • FAQ
    #1

Tracked daily · last 30 days · as of 2026-09-25

Catalog position
Within Chat on the App Store
Rank by reviews
#2 of 891
Review percentile
100th
Rating percentile
72th
On the App Store
4.3 yrs
Commonly used with
Share of Chatty AI Chatbot & Live Chat stores that also run each app
17TRACK
x
Judge.me
x
Klaviyo
x
Microsoft Clarity
x
Instafeed (Mintt Studio)
x
Shopify Forms
x
PageFly
x
AVADA SEO Suite
x
Competitors
Alternatives buyers weigh against Chatty AI Chatbot & Live Chat
See the full Chatty AI Chatbot & Live Chat alternatives comparison
Compare Chatty AI Chatbot & Live Chat head-to-head
Side-by-side on ratings, momentum, pricing, and adoption
All app comparisons
Works with
Integrations listed for Chatty AI Chatbot & Live Chat
CheckoutShopify FlowShopify AdminEmailInstagramKlaviyoMessengerWhatsAppZendesk
Apps similar to Chatty AI Chatbot & Live Chat
The App Store's own "more apps like this" for Chatty AI Chatbot & Live Chat
CWILL:AI Chatbot &Live Chat
4.8(103)

Free

Moose AI Chatbot & Live Chat
5.0(483)

Free plan available

Buddy AI: Agentic Commerce
4.8(68)

Free trial available

Frequently asked questions

With AI Sales Agent, Chatty is the sales-first chat platform for Shopify to provide exceptional customer support to boost sales It's a chat tool for ecommerce stores.