ChatWILL

Shopify chat app by CWILL·Smart sale chatbot with instant order tracking. Boost sales with automated customer support.

Snapshot

4.70(74 reviews)#48of 813 inChat

Ongoing.AI tracks ChatWILL daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChatFAQ

Rating

4.70

74 reviews

Pricing

Free

free

Built for Shopify

Yes

Years live

1

launched Apr 11, 2025

Last updated

Jun 30, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

-2

28-day Δ

+4

Rating change

7-day Δ

+0.00

28-day Δ

+0.00

#78#75#71#67#645.003.752.501.250.00May 28Jun 4Jun 12Jun 19Jun 27Total reviewsRating (0–5)
ChatWILL added 4 reviews over the last 28 days.

Category rank over time

Where ChatWILL sits day-by-day in Chat.

Position across the Chat page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Chat leaderboard →

#11#17#22#28#33May 28May 31Jun 4Jun 7Jun 11ChatWILL · #18Gorgias · #17Buddy AI · #19
Best position observed: #12. ChatWILL slipped 6 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where ChatWILL sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#48

of 813 active apps

Review count percentile

94th

vs category siblings

Rating percentile

62th

vs category siblings

Years on App Store

1

since 2025

Listing change cadence

What ChatWILL has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+21shopify_lastmod: 2026-06-09 → 2026-06-10shopify_lastmod: 2026-06-10 → 2026-06-11shopify_lastmod: 2026-06-11 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-24shopify_lastmod: 2026-06-24 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30Jun 10, 26Jun 21, 26Jul 1, 26

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

Shopify Lastmod · Jun 29

2026-06-27 → 2026-06-28

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.70(74 reviews)
  • 96%positive117
  • 2%neutral3
  • 2%negative2

Popular mentions

  • feature parity
  • misleading marketing

Top themes

  1. feature parity1
  2. misleading marketing1

What merchants praise

“Amazing app, Works instantly out the box, instant engagement from consumers. Can't fault this at all. Support also fast when i ran into limits because size of my store is so huge, They solved in seconds.”
ClearRay Solar · 5★ · 2026-05-28

What merchants complain about

“De L'IA qui se fait passer pour de l'humain, des heures entre chaque question, l'appli n'est pas au top, un client écrit mais si on est pas constamment le nez sur son PC on n'est pas averti par notification sur son mobile c'est vraiment nul !”
A 2 mains le Vin · 1★ · 2026-06-07

Capabilities

What ChatWILL:AI Chatbot &Live Chat can do.

The 31 capabilities ChatWILL:AI Chatbot &Live Chat lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Chat

Real-time messaging

8
  • AI chatbots
  • Live chat
  • Email chat
  • Multi-language
  • Real-time translation
  • Push notifications
  • Behavior tracking
  • Customer insights

Customization

8
  • Color and font
  • Emojis and stickers
  • Chat window
  • Welcome messages
  • Chat buttons
  • Tagging
  • Chat assignment
  • Chat flows

FAQ

Editing tools

9
  • HTML
  • Markdown
  • Rich text editor
  • AI generation
  • Custom URL
  • Images
  • Multi-language
  • SEO
  • Translation

Display options

6
  • Accordions
  • Custom templates
  • FAQ page
  • Search bar
  • Mobile responsive
  • Custom font and color

FAQ

ChatWILL:AI Chatbot &Live Chat — frequently asked questions.

What is ChatWILL:AI Chatbot &Live Chat on Shopify?
ChatWILL:AI Chatbot &Live Chat is a Shopify app in the Chat category. ChatWILL is a smart Shopify live chat app that never sleeps. Boost customer satisfaction with instant responses and real-time Shopify inbox management. Handle FAQs about products, shipping, and store policies automatically with AI-powered Shopify AI sales agent. Deep Shopify integration gives instant access to order tracking and inventory. Stop losing customers to slow replies—ChatWILL is your perfect Shopify support chat assistant that drives sales 24/7. It averages 4.70 out of 5 across 74 merchant reviews on the Shopify App Store.
How much does ChatWILL:AI Chatbot &Live Chat cost?
ChatWILL:AI Chatbot &Live Chat is free to install and use on Shopify — there are no paid plans on this app.
Is ChatWILL:AI Chatbot &Live Chat free?
Yes — ChatWILL:AI Chatbot &Live Chat is free to install and use on Shopify. There are no paid plans.
When was ChatWILL:AI Chatbot &Live Chat launched?
ChatWILL:AI Chatbot &Live Chat launched on April 11, 2025 — over 1 year on the Shopify App Store. In that time it has gathered 74 merchant reviews.
Is ChatWILL:AI Chatbot &Live Chat Built for Shopify?
Yes — ChatWILL:AI Chatbot &Live Chat carries Shopify's Built for Shopify badge. This certification is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value, and is reviewed by the Shopify team rather than self-declared by the developer.
What are the best ChatWILL:AI Chatbot &Live Chat alternatives?
Merchants commonly compare ChatWILL:AI Chatbot &Live Chat with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.
What complaints come up about ChatWILL:AI Chatbot &Live Chat?
2% of analyzed merchant reviews are negative. The pain points most often raised in critical reviews are feature parity and misleading marketing — see the review fingerprint above for the per-merchant detail.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,439

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,804

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,273

Known for: customer-support

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★981

Known for: customer-support

Browse more inAll Chat apps All FAQ apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running ChatWILL.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

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