OngoingAI

CWILL:AI Chatbot &Live Chat usage & market intelligence

Shopify rating

4.8 ★

102 reviews

What merchants actually report
4.79average· 94 reviews analyzed· 56 with written feedback
88% 5★5% ≤3★

26% of attributable reviewers are United States merchants.

The developer replies to 100% of reviews overall and 100% of critical ones.

Recent sentiment holds steady at 4.76, in line with the 4.79 lifetime average.

Rating · last 90d

4.76

Recent direction

Replies to reviews

100%

Developer response rate

Replies to critical

100%

On 3★ and below

Long-term reviewers

0%

Using 1yr+ at review

Top merchant markets

United States 26%France 11%India 9%Canada 7%United Kingdom 7%

Tenure when reviewed

under a day 78%days 21%months 1%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

What does CWILL:AI Chatbot &Live Chat do?

Shopify inbox & Live Chat with instant order track for ecommerce stores. Automate FAQ, boost sales with product suggestions, and provide 24/7 customer support.

  • Auto Order Tracking - Real-time shipping updates & reduce repetitive inquiries
  • Smart AI Customer Chat provides instant answers for products & orders
  • Boost Sales with AI - Smart product suggestions help customers find what they ne
  • Integrated with CWILL Returns: shoppers track & submit returns right in chat
  • Integrated with CWILL Product Review: show ratings & collect reviews in chat

Features

ChatAI chatbotsLive chatEmail chatMulti-languageReal-time translationPush notificationsBehavior trackingCustomer insightsColor and fontEmojis and stickersChat windowWelcome messagesChat buttonsTaggingChat assignmentChat flowsFAQHTMLMarkdownRich text editorAI generationCustom URLImagesSEOTranslationAccordionsCustom templatesFAQ pageSearch barMobile responsiveCustom font and color
Review history
Daily review count on the Shopify App Store
102+19 · 26d~0.7/day· Rating steady at 4.8★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • FAQ#3 on Aug 15 → #4 on Sep 5 · 22 observed days#4▼1
  • Chat#13 on Aug 15 → #16 on Sep 5 · 22 observed days#16▼3

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Chat on the App Store
Rank by reviews
#30 of 852
Review percentile
97th
Rating percentile
70th
On the App Store
1.4 yrs
Works with
Integrations listed for CWILL:AI Chatbot &Live Chat
CheckoutShopify AdminParcel PanelParcelWILL
Apps similar to CWILL:AI Chatbot &Live Chat
The App Store's own "more apps like this" for CWILL:AI Chatbot &Live Chat
Chatty AI Chatbot & Live Chat
4.9(1,881)

Free plan available

Moose AI Chatbot & Live Chat
5.0(479)

Free plan available

Buddy AI: Agentic Commerce
4.8(65)

Free trial available

Frequently asked questions

Shopify inbox & Live Chat with instant order track for ecommerce stores. Automate FAQ, boost sales with product suggestions, and provide 24/7 customer support. It's a chat tool for ecommerce stores.