Shopify app comparison · updated Aug 26, 2026
Gorgias vs Zipchat
Compare Gorgias and Zipchat for Shopify chat using current ratings, review activity, pricing, features, and OngoingAI-observed adoption.
Gorgias Inc.
Gorgias: AI, Helpdesk & Chat
Leading AI-powered conversational commerce platform for brands
- Rating
- 4.30
- Reviews
- 627
- Review growth · 30d
- +10 · +1.6%
- Pricing
- Free trial available
- Years on Shopify
- 9
- Stores observed
- 4,460
ZIPCHAT INC
Zipchat AI Chatbot & Live Chat
AI Chat, AI Chatbot & AI Helpdesk. Agentic sales & support: live chat, WhatsApp, Instagram & email
- Rating
- 5.00
- Reviews
- 159
- Review growth · 30d
- +0 · +0.0%
- Pricing
- Free plan available
- Years on Shopify
- 3
- Stores observed
- 261
Our read
Gorgias has the stronger observed market footprint in OngoingAI's data — it appears on 17.1× more tracked stores and carries 3.9× the App Store review depth. Ratings and recent review growth are closer.
- Rating
- Zipchat leads5.0 vs 4.3
- Review growth
- Gorgias faster+1.6% vs +0.0%
- Review depth
- Gorgias3.9× more reviews
- Observed adoption
- Gorgias17.1× more tracked stores
Review trajectory
How each app's Shopify reviews are moving.
Daily App Store review counts since we began tracking — who's gaining reviews fastest, who holds the larger base, and how the race is developing.
Gorgias leads total reviews and is adding them fastest over the tracked window.
Reviews each app has gained since the start of this tracking window. · Tracking window · Aug 10 – Aug 25, 2026
Head-to-head
The signals, side by side.
Each row reads straight from the live App Store listing and OngoingAI’s census. The Difference column states the gap — not a buyer recommendation.
| Dimension | Gorgias | Zipchat | Difference |
|---|---|---|---|
| Rating | 4.30 | 5.00 | Zipchat +0.70 |
| Reviews | 627 | 159 | Gorgias 3.9× |
| Review growth · 30d | +10 · +1.6% | +0 · +0.0% | Gorgias faster |
| Listed pricing | Free trial available | Free plan available | Not directly comparable |
| Years on Shopify | 9 | 3 | Gorgias +6y |
| Stores observed | 4,460 | 261 | Gorgias leads |
Which fits your requirements?
Choose by what you actually need.
Choose Gorgias if…
- You need sms
- You need voice support
- You need file upload
- Recent review-growth signals matter to you
Choose Zipchat if…
- You need multi-language
- You need encryption
- You need cod verification
- A higher App Store rating is a priority
Tied to observable requirements only — listed capabilities, ratings, review growth, adoption and price. It doesn’t assert usability or support quality.
Feature differences
90% of listed capabilities overlap.
These apps cover largely the same ground. The decision material is what each lists that the other doesn’t.
Gorgias only
4
- SMS
- Voice support
- File upload
- Business hours
Zipchat only
4
- Multi-language
- Encryption
- COD verification
- Surveys
Show 36 shared capabilities
- Chat
- AI chatbots
- Live chat
- Email chat
- Social media
- Real-time translation
- Behavior tracking
- Agent analytics
- Customer insights
- Cart recovery
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Review requests
- Order updates
- Cross-sell
- Upsell
- Color and font
- Emojis and stickers
- Chat window
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
- Helpdesk
- Chatbot
- Phone
- Self-service
- Help center
- Contact form
- Auto-reply
Observed adoption
Who actually runs each, on real stores.
The stores OngoingAI’s weekly census observes running each app, and the platform each skews toward — observed presence, not vendor-reported install totals.
Gorgias
4,460
stores observed
Skews Shopify · 97%
Zipchat
261
stores observed
Skews Shopify · 86%
Scope
What this comparison measures.
What it measures
Shopify App Store ratings, review counts and 30-day review growth, listed pricing and capabilities, category data, and OngoingAI-observed storefront adoption for Gorgias and Zipchat.
What it doesn’t
Hands-on usability, customer-support quality, deliverability, merchant sentiment from review text, or revenue impact. We draw a sharp line around what we can observe.
Methodology
Where the numbers come from.
Ratings, review counts, pricing, and categories come from the live Shopify App Store listing, refreshed daily. Review growth compares the observed snapshots across the trailing 30-day window. “Stores observed” and the platform split come from OngoingAI’s weekly storefront census — the real stores running each app, not the listing’s claimed totals. Comparison generated Aug 26, 2026.
See who’s switching — as it happens.
Track app adoption on live ecommerce stores. Find merchants running Gorgias or Zipchat, follow stack changes, and see when a store installs, removes, or replaces an app.