Gorgias vs Zipchat

The Shopify stores running each, App Store rankings, reviews and pricing, side by side and updated daily.

Watch both apps

Shopify stores

Gorgias

6,366

Zipchat

488

Shopify stores where a scan detected each app.

Listed reviews

705201

+2 vs +9 in 28 days

Rating

4.34.9

Helpdesk

#5vs#2

Gorgias ahead on 2 of 28 days

Developer replies

48%38%

Share of captured reviews with a reply

What stands out

Different footprintsWe detect Gorgias on 13.0× as many Shopify stores: 6,366 against 488.
The rank order shiftedGorgias ranked above Zipchat in Helpdesk on 2 of 28 days.
Review momentumOver the last 28 days Gorgias's listed reviews moved +2 and Zipchat's +9.

Stores

Who runs each app

Gorgias6,366 stores

Platforms

Shopify98%
BigCommerce2%
Magento (Adobe Commerce)1%

Zipchat488 stores

Platforms

Shopify91%
Magento (Adobe Commerce)4%
WooCommerce3%
PrestaShop2%

See the stores running both. Compare when we first detected each app, store by store, with a free account.

Compare their stores

Category rank

Where each ranks, day by day

Helpdesk: Gorgias ahead on 2 of 28 days. Latest observed #5 vs #2.

Chat: Gorgias ahead on 2 of 28 days. Latest observed #12 vs #7.

Reviews

Listed review totals over time

Percentage change from 08 Sep 2026, last 28 days.

GorgiasZipchat

Events

Replies to 1–2★ reviews

86%50%

Of captured critical reviews

5★ share

83%97%

Of captured reviews

Reviews read

640178

98% and 97% with text

Pricing

Listed plans side by side

GorgiasFree trial available

Starter plan$10 / month
Basic plan$60 / month
Pro plan$360 / month
Advanced plan$900 / month

ZipchatFree plan available

FreeFree
Starter$80 / month
Pro$300 / month
Scale$600 / month

Allowances and billing models differ, so compare the terms before the prices.

Capabilities

What each lists that the other doesn't

Only in Gorgias's listing4

SMSVoice supportFile uploadBusiness hours

Only in Zipchat's listing4

Multi-languageEncryptionCOD verificationSurveys

36 feature labels appear in both listings · Show shared labels

Chat · AI chatbots · Live chat · Email chat · Social media · Real-time translation · Behavior tracking · Agent analytics · Customer insights · Cart recovery · Discounts · FAQs · Greetings · Product recommendations · Quick replies · Review requests · Order updates · Cross-sell · Upsell · Color and font · Emojis and stickers · Chat window · Welcome messages · Chat buttons · Tagging · Chat assignment · Chat flows · Agent avatar · Helpdesk · Email · Chatbot · Phone · Self-service · Help center · Contact form · Auto-reply

Each label is in the developer's own wording. A feature missing from a listing may still be available.

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