Shopify app comparison · updated Aug 25, 2026
Gorgiasvs
Re:amaze AI Helpdesk & Chat
Compare Gorgias and Re:amaze AI Helpdesk & Chat for Shopify chat using current ratings, review activity, pricing, features, and OngoingAI-observed adoption.
Gorgias Inc.
Gorgias: AI, Helpdesk & Chat
Leading AI-powered conversational commerce platform for brands
- Rating
- 4.30
- Reviews
- 627
- Review growth · 30d
- +10 · +1.6%
- Pricing
- Free trial available
- Years on Shopify
- 9
- Stores observed
- No footprint yet
Reamaze
Re:amaze AI Helpdesk & Chat
Deliver smarter support with our AI Agent, chatbot and live chat—built into a support helpdesk.
- Rating
- 4.30
- Reviews
- 143
- Review growth · 30d
- +1 · +0.7%
- Pricing
- Free trial available
- Years on Shopify
- 12
- Stores observed
- 414
What stands out
- Ratings
- Level at 4.30
- Review growth
- Gorgias faster (+1.6% vs +0.7%)
- Review depth
- Gorgias 4.4× more reviews
- Adoption
- Not comparable yet
Head-to-head
The signals, side by side.
Each row reads straight from the live App Store listing and OngoingAI’s census. The Difference column states the gap — not a buyer recommendation.
| Dimension | Gorgias | Re:amaze AI Helpdesk & Chat | Difference |
|---|---|---|---|
| Rating | 4.30 | 4.30 | Level |
| Reviews | 627 | 143 | Gorgias 4.4× |
| Review growth · 30d | +10 · +1.6% | +1 · +0.7% | Gorgias faster |
| Listed pricing | Free trial available | Free trial available | Not directly comparable |
| Years on Shopify | 9 | 12 | Re:amaze AI Helpdesk & Chat +3y |
| Stores observed | No footprint yet | 414 | Not comparable |
Which fits your requirements?
Choose by what you actually need.
Choose Gorgias if…
- You need behavior tracking
- You need cart recovery
- You need discounts
- Recent review-growth signals matter to you
Choose Re:amaze AI Helpdesk & Chat if…
- You need video calls
- You need multi-language
- You need push notifications
Tied to observable requirements only — listed capabilities, ratings, review growth, adoption and price. It doesn’t assert usability or support quality.
Feature differences
85% of listed capabilities overlap.
These apps cover largely the same ground. The decision material is what each lists that the other doesn’t.
Gorgias only
6
- Behavior tracking
- Cart recovery
- Discounts
- Review requests
- Contact form
- Auto-reply
Re:amaze AI Helpdesk & Chat only
6
- Video calls
- Multi-language
- Push notifications
- Encryption
- Surveys
- Send transcript
Show 34 shared capabilities
- Chat
- AI chatbots
- Live chat
- SMS
- Email chat
- Voice support
- Social media
- File upload
- Real-time translation
- Agent analytics
- Customer insights
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Cross-sell
- Upsell
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
- Helpdesk
- Chatbot
- Phone
- Self-service
- Help center
Observed adoption
Who actually runs each, on real stores.
The stores OngoingAI’s weekly census observes running each app, and the platform each skews toward — observed presence, not vendor-reported install totals.
Adoption comparison unavailable — a publishable footprint exists for only one app.
Gorgias
No reliable footprint yet
OngoingAI hasn’t observed enough high-confidence installations to publish an adoption count. This does not mean zero installations.
Re:amaze AI Helpdesk & Chat
414
stores observed
Skews Shopify · 92%
Scope
What this comparison measures.
What it measures
Shopify App Store ratings, review counts and 30-day review growth, listed pricing and capabilities, category data, and OngoingAI-observed storefront adoption for Gorgias and Re:amaze AI Helpdesk & Chat.
What it doesn’t
Hands-on usability, customer-support quality, deliverability, merchant sentiment from review text, or revenue impact. We draw a sharp line around what we can observe.
Still comparing?
Methodology
Where the numbers come from.
Ratings, review counts, pricing, and categories come from the live Shopify App Store listing, refreshed daily. Review growth compares the observed snapshots across the trailing 30-day window. “Stores observed” and the platform split come from OngoingAI’s weekly storefront census — the real stores running each app, not the listing’s claimed totals. Comparison generated Aug 25, 2026.
See who’s switching — as it happens.
Track app adoption on live ecommerce stores. Find merchants running Gorgias or Re:amaze AI Helpdesk & Chat, follow stack changes, and see when a store installs, removes, or replaces an app.