Gorgias vs Re:amaze

The Shopify stores running each, App Store rankings, reviews and pricing, side by side and updated daily.

Watch both apps

Shopify stores

Gorgias

6,366

Re:amaze

615

Shopify stores where a scan detected each app.

Listed reviews

705181

+2 vs +1 in 28 days

Rating

4.34.4

Helpdesk

#5vs#15

Gorgias ahead on 28 of 28 days

Developer replies

48%11%

Share of captured reviews with a reply

What stands out

Different footprintsWe detect Gorgias on 10.4× as many Shopify stores: 6,366 against 615.
The rank gap held every dayGorgias ranked above Re:amaze in Helpdesk on 28 of 28 days.
Review momentumOver the last 28 days Gorgias's listed reviews moved +2 and Re:amaze's +1.

Stores

Who runs each app

Gorgias6,366 stores

Platforms

Shopify98%
BigCommerce2%
Magento (Adobe Commerce)1%

Re:amaze615 stores

Platforms

Shopify94%
WooCommerce4%
BigCommerce2%
Magento (Adobe Commerce)1%

See the stores running both. Compare when we first detected each app, store by store, with a free account.

Compare their stores

Category rank

Where each ranks, day by day

Helpdesk: Gorgias ahead on 28 of 28 days. Latest observed #5 vs #15.

Chat: Gorgias ahead on 26 of 26 days. Latest observed #12 vs #57.

Reviews

Listed review totals over time

Percentage change from 08 Sep 2026, last 28 days.

GorgiasRe:amaze

Events

Replies to 1–2★ reviews

86%63%

Of captured critical reviews

5★ share

83%86%

Of captured reviews

Reviews read

640142

98% and 100% with text

Pricing

Listed plans side by side

GorgiasFree trial available

Starter plan$10 / month
Basic plan$60 / month
Pro plan$360 / month
Advanced plan$900 / month

Re:amazeFree trial available

Re:amaze Basic$29 / month
Re:amaze Pro$49 / month
Re:amaze Starter$59 / month
Re:amaze Plus$69 / month

Allowances and billing models differ, so compare the terms before the prices.

Capabilities

What each lists that the other doesn't

Only in Gorgias's listing6

Behavior trackingCart recoveryDiscountsReview requestsContact formAuto-reply

Only in Re:amaze's listing6

Video callsMulti-languagePush notificationsEncryptionSurveysSend transcript

34 feature labels appear in both listings · Show shared labels

Chat · AI chatbots · Live chat · SMS · Email chat · Voice support · Social media · File upload · Real-time translation · Agent analytics · Customer insights · FAQs · Greetings · Product recommendations · Quick replies · Order updates · Cross-sell · Upsell · Color and font · Emojis and stickers · Chat window · Business hours · Welcome messages · Chat buttons · Tagging · Chat assignment · Chat flows · Agent avatar · Helpdesk · Email · Chatbot · Phone · Self-service · Help center

Each label is in the developer's own wording. A feature missing from a listing may still be available.

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