Crisp vs Gorgias
The Shopify stores running each, App Store rankings, reviews and pricing, side by side and updated daily.
Shopify stores
Crisp1,347
Gorgias6,349
Shopify stores where a scan detected each app.
Listed reviews
+1 vs +3 in 28 days
Rating
Helpdesk
#19vs#5
Crisp ahead on 0 of 28 days
Developer replies
Share of captured reviews with a reply
What stands out
Stores
Who runs each app
Crisp1,347 stores
Platforms
- Shopify63%
- WooCommerce26%
- PrestaShop8%
- Magento (Adobe Commerce)2%
Gorgias6,349 stores
Platforms
- Shopify98%
- BigCommerce1%
- Magento (Adobe Commerce)1%
See the stores running both. Compare when we first detected each app, store by store, with a free account.
Compare their storesCategory rank
Where each ranks, day by day
Helpdesk: Crisp ahead on 0 of 28 days. Latest observed #19 vs #5.
Chat: Crisp ahead on 0 of 21 days. Latest observed #73 vs #13.
Reviews
Listed review totals over time
Percentage change from 07 Sep 2026, last 28 days.
Replies to 1–2★ reviews
Of captured critical reviews
5★ share
Of captured reviews
Reviews read
94% and 98% with text
Pricing
Listed plans side by side
CrispFree plan available
- FreeFree
- Mini$45 / month
- Essentials$95 / month
- Plus$295 / month
GorgiasFree trial available
- Starter plan$10 / month
- Basic plan$60 / month
- Pro plan$360 / month
- Advanced plan$900 / month
Allowances and billing models differ, so compare the terms before the prices.
Capabilities
What each lists that the other doesn't
Only in Crisp's listing6
Only in Gorgias's listing6
34 feature labels appear in both listings · Show shared labels
Chat · AI chatbots · Live chat · SMS · Email chat · Voice support · Social media · File upload · Real-time translation · Behavior tracking · Agent analytics · Customer insights · FAQs · Greetings · Product recommendations · Quick replies · Review requests · Order updates · Color and font · Emojis and stickers · Chat window · Business hours · Welcome messages · Chat buttons · Tagging · Chat assignment · Chat flows · Agent avatar · Helpdesk · Email · Chatbot · Phone · Self-service · Help center
Each label is in the developer's own wording. A feature missing from a listing may still be available.
Keep comparing
Crisp against other apps
Crisp vs Chatra
Crisp vs Re:amazeMethodology
Where the numbers come from
Stores
Shopify stores where a recent scan detected the app. 2,150 and 6,489 sites across all platforms.
Rank and listing
Daily captures of each App Store listing and category page; the last 28 days are shown.
Review totals
Shopify raised displayed totals across many listings on 2–4 Sep 2026; charts mark the window.