OngoingAI

Crisp usage & market intelligence

OngoingAI has observed Crisp on 1,735 ecommerce stores across 6 platforms.

Among 67,018 stores continuously observed over the last 30 days, Crisp penetration moved 0.8% → 0.9%.

Compare Crisp alternatives

Stores observed

1,735

Ecommerce stores where OngoingAI has observed it

Shopify adoption

63%

1,092 Shopify stores

Shopify rating

4.0 ★

33 reviews

Last checked Sep 15, 2026

Adoption movement
Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Growing — 13 more confirmed installs than removals over the past 90 days.

WindowConfirmed installsConfirmed removalsNetNewly observed
Last 30 days5643+131,175
Last 90 days5643+131,733

Newly observed counts first appearances of Crisp in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

What merchants actually report
4.41average· 32 reviews analyzed· 30 with written feedback
84% 5★16% ≤3★

63% of attributable reviewers are France merchants. 34% had used the app for a year or more when they reviewed.

The developer replies to 75% of reviews overall and 80% of critical ones.

Rating · last 90d

—

Recent direction

Replies to reviews

75%

Developer response rate

Replies to critical

80%

On 3★ and below

Long-term reviewers

34%

Using 1yr+ at review

Top merchant markets

France 63%Hong Kong SAR 9%United States 6%Belgium 6%Canada 3%

Tenure when reviewed

under a day 6%days 13%months 47%a year or more 34%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Crisp adoption by ecommerce platform
Platforms used by stores where OngoingAI has observed Crisp
1,735stores
Shopify1,092 stores · 63%
63%
WooCommerce435 stores · 25%
25%
PrestaShop147 stores · 8%
8%
Magento (Adobe Commerce)41 stores · 2%
2%
Gumroad9 stores · 1%
1%
OpenCart8 stores · 0%
0%
Notable stores using Crisp ‑ Helpdesk & AI Chatbot
Observed installs, highest-ranked first
StoreTraffic rankCohort
calpaktravelstore.de.com
#2,484Top 10K
deodap.in
#19,176Top 25K
casethemes.net
#31,895Top 50K
carecart.io
#44,473Top 50K
globo.io
#45,966Top 50K
teeinblue.com
#61,860Top 100K
pagefly.io
#65,990Top 100K
plumgoodness.com
#70,405Top 100K
icrush.de
#74,687Top 100K
beminimalist.co
#75,530Top 100K

Showing 10 of 1,735 stores we track running Crisp.

Get the full list
Pricing
Free plan available
FreeFree
  • • 2 Seats
  • • Website chat
  • • Shopify data synchronization
  • • Mobile apps
  • • Contact form
Mini$45/month

14-day free trial

  • • 4 seats
  • • 5 000 User Profiles
  • • Automated Chat Greetings
  • • Unlimited History
  • • Messenger
Essentials$95/month

14-day free trial

  • • 10 Seats
  • • 50 000 User Profiles
  • • 1 Sub Inbox
  • • Custom Train AI Agent
  • • Limited AI Automations
Plus$295/month

14-day free trial

  • • 20 Seats
  • • 200 000 User profiles
  • • 5 Sub-Inboxes
  • • Unlimited AI Automations
  • • Unlimited AI Site Search
What does Crisp do?

Looking for a powerful; yet affordable, AI-powered multichannel help desk for your online store? Install our Shopify app today and get started for free.

  • Centralize 12 channels - emails, WhatsApp, Instagram DM, Messenger, Phone, ...
  • Easy AI bots to human handover when AI falls short
  • Dedicated FAQ builder that feeds AI Agents to build powerful chatbots
  • Custom-trained AI agent to respond to customers as if they're part of your team
  • Ready-to-use multichannel AI Agent that just need you to hit "publish"

Features

ChatAI chatbotsLive chatSMSEmail chatVoice supportVideo callsSocial mediaFile uploadMulti-languageReal-time translationPush notificationsBehavior trackingAgent analyticsEncryptionCustomer insightsFAQsGreetingsProduct recommendationsQuick repliesReview requestsOrder updatesSurveysSend transcriptColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotPhoneSelf-serviceHelp center
Review history
Daily review count on the Shopify App Store
33+6 · 30d~0.2/day· Rating 4.9★ → 4.0★
Aug 17Sep 15

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#28▼7
  • Chat#90▼17

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Chat on the App Store
Rank by reviews
#53 of 864
Review percentile
94th
Rating percentile
65th
On the App Store
3.7 yrs
Commonly used with
Share of Crisp ‑ Helpdesk & AI Chatbot stores that also run each app
Klaviyo617 stores
36%
Giftkart594 stores
34%
WordPress480 stores
28%
Judge.me448 stores
26%
WooCommerce435 stores
25%
Microsoft Clarity378 stores
22%
Instafeed (Mintt Studio)201 stores
12%
Elementor200 stores
12%
Competitors
Alternatives buyers weigh against Crisp ‑ Helpdesk & AI Chatbot
See the full Crisp alternatives comparison
Compare Crisp head-to-head
Side-by-side on ratings, momentum, pricing, and adoption
All app comparisons
Works with
Integrations listed for Crisp ‑ Helpdesk & AI Chatbot
CheckoutAircallChatGPTGmailInstagramKlaviyoWhatsApp
Apps similar to Crisp
The App Store's own "more apps like this" for Crisp
Tidio: AI Chatbot & Live Chat
4.8(1,339)

Free plan available

QuickCEP: AI Support Agent
4.9(55)

Free plan available

Gorgias: AI, Helpdesk & Chat
4.3(703)

Free trial available

Frequently asked questions

Looking for a powerful; yet affordable, AI-powered multichannel help desk for your online store? Install our Shopify app today and get started for free. It's a chat tool for ecommerce stores.