Re

Shopify chat app by Reamaze·Deliver smarter support with our AI Agent, chatbot and live chat—built into a support helpdesk.

Snapshot

4.40(175 reviews)#28of 812 inChat

Ongoing.AI tracks Re daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChatHelpdesk

Rating

4.40

175 reviews

Pricing

From $29/mo

free_trial

Built for Shopify

No

Years live

12

launched Apr 1, 2014

Last updated

Jul 1, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

-1

Rating change

7-day Δ

—

28-day Δ

+0.00

1761761751741745.003.752.501.250.00May 28Jun 3Jun 9Jun 15Jun 22Total reviewsRating (0–5)
Re lost 1 reviews over the last 28 days.

Category rank over time

Where Re sits day-by-day in Chat.

Position across the Chat page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Chat leaderboard →

#46#53#61#68#75May 28May 30Jun 2Jun 4Jun 7Re · #73
Best position observed: #47. Re slipped 26 positions over the window.

Catalog position

Where Re sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#28

of 812 active apps

Review count percentile

97th

vs category siblings

Rating percentile

60th

vs category siblings

Years on App Store

12

since 2014

Listing change cadence

What Re has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+21shopify_lastmod: 2026-06-10 → 2026-06-11shopify_lastmod: 2026-06-11 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-24shopify_lastmod: 2026-06-24 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-01Jun 11, 26Jun 21, 26Jul 2, 26

Shopify Lastmod · Jul 2

2026-06-30 → 2026-07-01

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.40(175 reviews)
  • 90%positive204
  • 1%neutral3
  • 8%negative19

Popular mentions

  • customer support
  • ease of use
  • pricing
  • missing features
  • bug
  • bugs
  • shopify integration
  • billing issue

Top themes

  1. customer support23
  2. ease of use8
  3. pricing5
  4. missing features4
  5. bug3
  6. bugs2
  7. shopify integration2
  8. billing issue2

What merchants praise

“I've used Reamaze for just over 2 years now and I have been very happy with their service and software. Any time I've had issues, their support team is on top of it and it gets answered within hours. They've also been busy working on a ton of addons and features since I've joined. Being as busy as I am, it's hard to keep up with these addons but they scheduled a 1-hr review of my account for my 2-year anniversary and helped me update my site with all the new features. Awesome! I highly recommend them for a small/medium help desk solution!!”
Precision Impact · 5★

What merchants complain about

“AWFUL! I wouldn't even waste your time. The customer service is terrible. Spent 40 minutes trying to resolve an issue that they "couldn't see" on their end. Barely even used the service. Can't log in and they are telling me I now have to wait for an email response.”
Ancient Extracts · 1★ · 2025-06-27

Plans

Re pricing tiers.

Re:amaze Basic

$29/month

  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots (unlimited)
  • 5 AI Agent resolutions per user/mo
  • Trainable AI Intents
  • Workflows and Macros
  • FAQ
  • 1K Free Push Notifications

Re:amaze Pro

$49/month

  • Basic Features +
  • Multi-Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
  • Custom Domains
  • Status Page
  • 10 AI Agent resolutions per user/mo

Re:amaze Starter

$59/month

    Re:amaze Plus

    $69/month

    • Basic + Pro +
    • Staff Reports, Roles, Shifts, Days Off
    • Departments
    • Satisfaction Surveys
    • FAQ History
    • Co-Browse
    • 2K Free Push Notifications
    • 20 AI Agent resolutions per user/mo

    Capabilities

    What Re:amaze AI Helpdesk & Chat can do.

    The 60 capabilities Re:amaze AI Helpdesk & Chat lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Chat

    Real-time messaging

    14
    • AI chatbots
    • Live chat
    • SMS
    • Email chat
    • Voice support
    • Video calls
    • Social media
    • File upload
    • Multi-language
    • Real-time translation
    • Push notifications
    • Agent analytics
    • Encryption
    • Customer insights

    Automated responses

    9
    • FAQs
    • Greetings
    • Product recommendations
    • Quick replies
    • Order updates
    • Cross-sell
    • Upsell
    • Surveys
    • Send transcript

    Customization

    10
    • Color and font
    • Emojis and stickers
    • Chat window
    • Business hours
    • Welcome messages
    • Chat buttons
    • Tagging
    • Chat assignment
    • Chat flows
    • Agent avatar

    Helpdesk

    Channels

    10
    • Email
    • SMS
    • Live chat
    • Chatbot
    • Phone
    • Social media
    • Self-service
    • Help center
    • Contact form
    • FAQs

    Workflow automation

    17
    • Auto-reply
    • Response templates
    • AI responses
    • AI summaries
    • Ticketing
    • Unified inbox
    • Auto-assign
    • Rule-based triggers
    • Escalation
    • Tagging
    • Spam detection
    • Order tracking
    • Customer notifications
    • Feedback surveys
    • Multi-store
    • Analytics
    • Reports

    FAQ

    Re:amaze AI Helpdesk & Chat — frequently asked questions.

    What is Re:amaze AI Helpdesk & Chat on Shopify?
    Re:amaze AI Helpdesk & Chat is a Shopify app in the Chat category. Re:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox. Save time with our knowledge-oriented Re:amaze AI Agent to respond to messages instantly and accurately. Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent. Track conversations alongside orders, revenue, and reviews to stay organized and keep customers coming back. It averages 4.40 out of 5 across 175 merchant reviews on the Shopify App Store.
    How much does Re:amaze AI Helpdesk & Chat cost?
    Re:amaze AI Helpdesk & Chat has 4 paid plans on the Shopify App Store, starting at $29/month and going up to $69/month.
    Is Re:amaze AI Helpdesk & Chat free?
    No, Re:amaze AI Helpdesk & Chat is a paid Shopify app. Plans start at $29/month on the Shopify App Store.
    When was Re:amaze AI Helpdesk & Chat launched?
    Re:amaze AI Helpdesk & Chat launched on April 1, 2014 — over 12 years on the Shopify App Store. In that time it has gathered 175 merchant reviews.
    Is Re:amaze AI Helpdesk & Chat Built for Shopify?
    Re:amaze AI Helpdesk & Chat does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Re:amaze AI Helpdesk & Chat alternatives?
    Merchants commonly compare Re:amaze AI Helpdesk & Chat with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.
    What do merchants praise about Re:amaze AI Helpdesk & Chat?
    90% of analyzed merchant reviews skew positive. The themes most often cited in positive reviews are customer support, ease of use, and pricing — see the review fingerprint above for the full breakdown.
    What complaints come up about Re:amaze AI Helpdesk & Chat?
    8% of analyzed merchant reviews are negative. The pain points most often raised in critical reviews are customer support, missing features, and ease of use — see the review fingerprint above for the per-merchant detail.

    Alternatives

    Apps merchants pick instead.

    Shopify

    Shopify Inbox

    4.70★5,439

    Known for: feature-limitations

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,804

    Known for: reliability

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,273

    Known for: bug-notifications

    Pushdaddy

    Pushdaddy Many Chat ,Cloud API

    4.30★983

    Known for: missing-feature

    Browse more inAll Chat apps All Helpdesk apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Re.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Request access Get alerts on Re

    Prefer the source? View Re on the Shopify App Store ↗