OngoingAI

Usage & market intelligence

Observed on 628 ecommerce stores.

Across 492,834 tracked stores, observed usage fell from 429 to 428 stores over a 30-day comparison.

View storesWatch for changes
Stores observed
628
Ecommerce stores where OngoingAI has observed it
Shopify adoption
94%
588 Shopify stores
Shopify rating
4.4 ★
180 reviews

Last checked Oct 1, 2026

Adoption movement
Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Growing — 2 more confirmed installs than removals over the past 90 days.

WindowConfirmed installsConfirmed removalsNetNewly observed
Last 30 days146▲ +8181
Last 90 days1614▲ +2626

Newly observed counts first appearances of Re:amaze AI Helpdesk & Chat in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

What merchants actually report
4.56average· 142 reviews analyzed· 142 with written feedback
86% 5★11% ≤3★

56% of attributable reviewers are United States merchants. 34% had used the app for a year or more when they reviewed.

The developer replies to 11% of reviews overall and 63% of critical ones.

Recent reviewers rate Re:amaze AI Helpdesk & Chat 3.00, below its 4.56 lifetime average.

Rating · last 90d
3.00
Recent direction
Replies to reviews
11%
Developer response rate
Replies to critical
63%
On 3★ and below
Long-term reviewers
34%
Using 1yr+ at review
Top merchant markets
United States 56%United Kingdom 9%Australia 6%Germany 6%Canada 6%
Tenure when reviewed
under a day 7%days 25%months 34%a year or more 34%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Re:amaze AI Helpdesk & Chat adoption by ecommerce platform
Platforms used by stores where OngoingAI has observed Re:amaze AI Helpdesk & Chat
Shopify
x
WooCommerce
x
BigCommerce
x
Magento (Adobe Commerce)
x
Odoo eCommerce
x
Notable stores using Re:amaze AI Helpdesk & Chat
Observed installs, highest-ranked first
StoreTraffic rankCohort
us.bashfashion.store
#58,071Top 100K
disturbia.co.uk
#59,967Top 100K
disturbia.us
#63,093Top 100K
everythingfor420.com
#69,060Top 100K
silkperfumes.cl
#87,208Top 100K
shop.morphmarket.com
#101,591Top 250K
killstar.com
#103,162Top 250K
aelfriceden.com
#110,541Top 250K
hospitality.safeandvaultstore.com
#111,783Top 250K
dfranklincreation.com
#123,560Top 250K

Showing 10 of 628 stores we track running Re:amaze AI Helpdesk & Chat.

Get the full list
Pricing
Free trial available
Re:amaze Basic
$29/month
14-day free trial · or $313.20/year and save 10%
  • • Unlimited Email Inboxes
  • • Social Integrations
  • • Live Chat and Chatbots (unlimited)
  • • 5 AI Agent resolutions per user/mo
  • • Trainable AI Intents
Re:amaze Pro
$49/month
14-day free trial · or $529.20/year and save 10%
  • • Basic Features +
  • • Multi-Store
  • • SMS and VOIP Integrations
  • • Live View
  • • Advanced Reports
Re:amaze Starter
$59/month
14-day free trial
Re:amaze Plus
$69/month
14-day free trial · or $745.20/year and save 10%
  • • Basic + Pro +
  • • Staff Reports, Roles, Shifts, Days Off
  • • Departments
  • • Satisfaction Surveys
  • • FAQ History
What does Re:amaze AI Helpdesk & Chat do?

Top rated AI-powered customer support platform for Shopify and Shopify Plus merchants. Chat, social, email, voice, sms, FAQ all in one place.

  • Unify email, social, SMS, voice conversations for all stores in a single inbox
  • Manage, modify, and create Shopify orders directly in customer support and chats
  • Use AI to write replies, build chatbots, summarize, and create FAQ articles
  • Automate common tasks and patterns with data and rules to save time
  • Satisfaction surveys, status pages, push notifications to keep customers engaged

Features

ChatAI chatbotsLive chatSMSEmail chatVoice supportVideo callsSocial mediaFile uploadMulti-languageReal-time translationPush notificationsAgent analyticsEncryptionCustomer insightsFAQsGreetingsProduct recommendationsQuick repliesOrder updatesCross-sellUpsellSurveysSend transcriptColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotPhoneSelf-serviceHelp center
Review history
Daily review count on the Shopify App Store
180±0 · 29d· Rating steady at 4.4★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #20▲13
  • Chat
    #82▼2

Tracked daily · last 29 days · as of 2026-10-01

Catalog position
Within Chat on the App Store
Rank by reviews
#16 of 899
Review percentile
98th
Rating percentile
66th
On the App Store
12.5 yrs
Commonly used with
Share of Re:amaze AI Helpdesk & Chat stores that also run each app
Klaviyo
x
Judge.me
x
Microsoft Clarity
x
Triple Whale
x
Google Ads
x
Instafeed (Mintt Studio)
x
Trustpilot
x
Hextom
x
Competitors
Alternatives buyers weigh against Re:amaze AI Helpdesk & Chat
See the full Re:amaze AI Helpdesk & Chat alternatives comparison
Compare Re:amaze AI Helpdesk & Chat head-to-head
Side-by-side on ratings, momentum, pricing, and adoption
All app comparisons
Works with
Integrations listed for Re:amaze AI Helpdesk & Chat
Checkout+20 IntegrationsKlaviyoLoop ReturnsRingCentralShipstationYotpo
Apps similar to Re:amaze AI Helpdesk & Chat
The App Store's own "more apps like this" for Re:amaze AI Helpdesk & Chat
Tidio: AI Chatbot & Live Chat
4.8(1,347)

Free plan available

Chatty AI Chatbot & Live Chat
4.9(1,870)

Free plan available

QuickCEP: AI Support Agent
4.9(56)

Free plan available

Frequently asked questions

Top rated AI-powered customer support platform for Shopify and Shopify Plus merchants. Chat, social, email, voice, sms, FAQ all in one place. It's a chat tool for ecommerce stores.