Intercom alternatives
12 customer support tools compared on data from stores OngoingAI observes — including 585 running Intercom. Adoption, platform split and growth, not vendor claims.
Every Intercom alternative, side by side
Ordered by relevance to Intercom · 30d net counts confirmed adds/removals only · overlap = share of Intercom stores also running it
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Gorgias: AI, Helpdesk & Chat | 6,249 | +20 | Shopify | 1% | 4.3 | Free trial available |
 Tidio | 5,718 | +133 | Shopify | 1% | — | — |
 Zendesk | 4,019 | +61 | Magento (Adobe Commerce) | 2% | — | — |
 Smartsupp | 1,376 | +40 | WooCommerce | 1% | — | — |
 Re:amaze AI Helpdesk & Chat | 628 | +8 | Shopify | — | 4.4 | Free trial available |
 tawk.to Live Chat | 5,890 | +147 | WooCommerce | 0% | 3.6 | Free |
| Freshchat | 255 | — | Shopify | 0% | — | — |
 Crisp ‑ Helpdesk & AI Chatbot | 2,002 | +100 | Shopify | 0% | 4.0 | Free plan available |
| Freshdesk | 174 | -1 | Shopify | — | — | — |
 Gladly: AI Customer Support | 147 | +15 | Shopify | — | 4.7 | Free plan available |
| Bitrix24 | 140 | +9 | WooCommerce | — | — | — |
| Trengo | 133 | +2 | Magento (Adobe Commerce) | — | — | — |
Fastest-growing Intercom alternatives
Confirmed net stores added over the last 30 days — observed changes, not new coverage
- tawk.to Live Chat+147
- Tidio+133
- Crisp ‑ Helpdesk & AI Chatbot+100
- Smartsupp+40
Alternatives by ecommerce platform
Where each alternative's stores mostly run
More comparisons
Frequently asked questions
Ranked by observed store adoption, the most widely used Intercom alternatives are Gorgias, tawk.to Live Chat, Tidio, Zendesk.
Gorgias is the most widely adopted Intercom alternative we track — observed on 6,249 ecommerce stores, versus 585 running Intercom.
tawk.to Live Chat gained the most confirmed installs over the last 30 days among the alternatives we track (+147 net confirmed stores).
Re:amaze AI Helpdesk & Chat holds the highest rating among well-reviewed alternatives — 4.4 out of 5 across 180 reviews.
tawk.to Live Chat, Crisp, Gladly advertise a free plan or free tier.