Intercom alternatives
12 customer support tools compared on data from stores OngoingAI observes — including 238 running Intercom. Adoption, platform split and growth, not vendor claims.
Every Intercom alternative, side by side
Ordered by relevance to Intercom · 30d net counts confirmed adds/removals only · overlap = share of Intercom stores also running it
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Gorgias | 3,632 | — | Shopify | 1% | — | — |
 Zendesk | 1,399 | — | Shopify | 1% | — | — |
 Re:amaze AI Helpdesk & Chat | 319 | — | Shopify | — | 4.3 | Free trial available |
| Freshchat | 187 | — | Shopify | 0% | — | — |
 Kustomer | 73 | — | Shopify | 0% | 5.0 | Free to install |
 iAdvize: AI Shopping Assistant | 67 | — | Shopify | 0% | 5.0 | Free plan available |
| Trengo | 63 | — | Magento (Adobe Commerce) | — | — | — |
| Crisp | 623 | — | Shopify | 0% | — | — |
| Ada | 47 | — | Shopify | — | — | — |
 DigitalGenius | 47 | — | Shopify | — | — | Free to install |
| VOC AI | 24 | — | Shopify | — | — | — |
| Kodif | 17 | — | Shopify | — | — | — |
Alternatives by ecommerce platform
Where each alternative's stores mostly run
More comparisons
Frequently asked questions
Ranked by observed store adoption, the most widely used Intercom alternatives are Gorgias, Zendesk, Crisp, Re.