Intercom alternatives
12 customer support tools compared on data from stores OngoingAI observes — including 460 running Intercom. Adoption, platform split and growth, not vendor claims.
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Gorgias: AI, Helpdesk & Chat | 5,261 | -14 | Shopify | 1% | 4.3 | Free trial available |
 Zendesk | 3,199 | -1 | Magento (Adobe Commerce) | 2% | — | — |
 Tidio | 2,209 | +69 | Shopify | 0% | — | — |
 Re:amaze AI Helpdesk & Chat | 516 | -2 | Shopify | — | 4.4 | Free trial available |
 tawk.to Live Chat | 4,430 | +147 | WooCommerce | 0% | 3.8 | Free |
 Smartsupp | 268 | +3 | WooCommerce | 0% | — | — |
| Freshchat | 242 | -21 | Shopify | 0% | — | — |
| Freshdesk | 155 | +7 | Shopify | — | — | — |
 Crisp ‑ Helpdesk & AI Chatbot | 1,500 | +1 | Shopify | 0% | 4.0 | Free plan available |
 Gladly: AI Customer Support | 132 | -1 | Shopify | — | 4.7 | Free plan available |
| Bitrix24 | 124 | +6 | WooCommerce | — | — | — |
| Trengo | 118 | — | Magento (Adobe Commerce) | — | — | — |
- tawk.to Live Chat+147
- Tidio+69
- Freshdesk+7
- Bitrix24+6
- Smartsupp+3
More comparisons
Frequently asked questions
Ranked by observed store adoption, the most widely used Intercom alternatives are Gorgias, tawk.to Live Chat, Zendesk, Tidio.
Gorgias is the most widely adopted Intercom alternative we track — observed on 5,261 ecommerce stores, versus 460 running Intercom.
tawk.to Live Chat gained the most confirmed installs over the last 30 days among the alternatives we track (+147 net confirmed stores).
Re:amaze AI Helpdesk & Chat holds the highest rating among well-reviewed alternatives — 4.4 out of 5 across 180 reviews.
Gorgias, Re:amaze AI Helpdesk & Chat, tawk.to Live Chat advertise a free plan or free tier.