Gorgias alternatives
12 chat tools compared on data from stores OngoingAI observes — including 5,298 running Gorgias. Adoption, platform split and growth, not vendor claims.
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Re:amaze AI Helpdesk & Chat | 520 | — | Shopify | 0% | 4.4 | Free trial available |
 Zipchat AI Chatbot & Live Chat | 404 | +10 | Shopify | 0% | 4.9 | Free plan available |
 Crisp ‑ Helpdesk & AI Chatbot | 1,527 | +6 | Shopify | 1% | 4.0 | Free plan available |
 Gladly: AI Customer Support | 132 | -1 | Shopify | 0% | 4.7 | Free plan available |
 Zendesk | 3,279 | +7 | Magento (Adobe Commerce) | 1% | — | — |
 Tidio | 2,280 | +74 | Shopify | 0% | — | — |
 Chatty AI Chatbot & Live Chat | 1,269 | +1 | Shopify | 0% | 4.9 | Free plan available |
 Kustomer | 93 | -8 | Shopify | 0% | 5.0 | Free to install |
 Dondy WhatsApp Marketing & Chat | 6,106 | -22 | Shopify | 0% | — | — |
 Richpanel | 605 | +3 | Shopify | 1% | — | — |
 Intercom | 471 | -2 | Shopify | 0% | — | — |
| Zoko | 273 | -2 | Shopify | 0% | — | — |
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Frequently asked questions
Ranked by observed store adoption, the most widely used Gorgias alternatives are Dondy WhatsApp Marketing & Chat, Zendesk, Tidio, Crisp.
Dondy WhatsApp Marketing & Chat is the most widely adopted Gorgias alternative we track — observed on 6,106 ecommerce stores, versus 5,298 running Gorgias.
Tidio gained the most confirmed installs over the last 30 days among the alternatives we track (+74 net confirmed stores).
Zipchat AI Chatbot & Live Chat holds the highest rating among well-reviewed alternatives — 4.9 out of 5 across 192 reviews.
Re:amaze AI Helpdesk & Chat, Zipchat AI Chatbot & Live Chat, Crisp advertise a free plan or free tier.