Gorgias alternatives
12 customer support tools compared on data from stores OngoingAI observes — including 3,632 running Gorgias. Adoption, platform split and growth, not vendor claims.
Every Gorgias alternative, side by side
Ordered by relevance to Gorgias · 30d net counts confirmed adds/removals only · overlap = share of Gorgias stores also running it
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Zendesk | 1,399 | — | Shopify | 1% | — | — |
| Richpanel | 411 | — | Shopify | 1% | — | — |
 Re:amaze AI Helpdesk & Chat | 319 | — | Shopify | 0% | 4.3 | Free trial available |
 Intercom | 238 | — | Shopify | 0% | — | — |
| Freshchat | 187 | — | Shopify | 0% | — | — |
| Zoko | 166 | — | Shopify | 0% | — | — |
 Kustomer | 73 | — | Shopify | 0% | 5.0 | Free to install |
 iAdvize: AI Shopping Assistant | 67 | — | Shopify | 0% | 5.0 | Free plan available |
| Trengo | 63 | — | Magento (Adobe Commerce) | — | — | — |
| Crisp | 623 | — | Shopify | 1% | — | — |
| Ada | 47 | — | Shopify | 0% | — | — |
 DigitalGenius | 47 | — | Shopify | 0% | — | Free to install |
Alternatives by ecommerce platform
Where each alternative's stores mostly run
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Frequently asked questions
Ranked by observed store adoption, the most widely used Gorgias alternatives are Zendesk, Crisp, Richpanel, Re.