Richpanel alternatives
12 customer support tools compared on data from stores OngoingAI observes — including 411 running Richpanel. Adoption, platform split and growth, not vendor claims.
Every Richpanel alternative, side by side
Ordered by relevance to Richpanel · 30d net counts confirmed adds/removals only · overlap = share of Richpanel stores also running it
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Gorgias | 3,632 | — | Shopify | 7% | — | — |
 Zendesk | 1,399 | — | Shopify | 0% | — | — |
 Re:amaze AI Helpdesk & Chat | 319 | — | Shopify | 1% | 4.3 | Free trial available |
| Zoko | 166 | — | Shopify | 1% | — | — |
 Kustomer | 73 | — | Shopify | — | 5.0 | Free to install |
| VOC AI | 24 | — | Shopify | — | — | — |
| Crisp | 623 | — | Shopify | 1% | — | — |
| Siena AI | 9 | — | Shopify | — | — | — |
 Intercom | 238 | — | Shopify | — | — | — |
| Freshchat | 187 | — | Shopify | — | — | — |
 iAdvize: AI Shopping Assistant | 67 | — | Shopify | 0% | 5.0 | Free plan available |
| Trengo | 63 | — | Magento (Adobe Commerce) | — | — | — |
Alternatives by ecommerce platform
Where each alternative's stores mostly run
More comparisons
Frequently asked questions
Ranked by observed store adoption, the most widely used Richpanel alternatives are Gorgias, Zendesk, Crisp, Re.