Zendesk alternatives
12 customer support tools compared on data from stores OngoingAI observes — including 3,187 running Zendesk. Adoption, platform split and growth, not vendor claims.
Every Zendesk alternative, side by side
Ordered by relevance to Zendesk · 30d net counts confirmed adds/removals only · overlap = share of Zendesk stores also running it
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Gorgias: AI, Helpdesk & Chat | 5,257 | -14 | Shopify | 1% | 4.3 | Free trial available |
 Tidio | 2,199 | +68 | Shopify | 0% | — | — |
 Richpanel | 601 | +3 | Shopify | 0% | — | — |
 Re:amaze AI Helpdesk & Chat | 516 | -2 | Shopify | — | 4.4 | Free trial available |
 Intercom | 459 | -5 | Shopify | 0% | — | — |
| Freshchat | 241 | -21 | Shopify | 0% | — | — |
| Freshdesk | 154 | +7 | Shopify | 0% | — | — |
 Crisp ‑ Helpdesk & AI Chatbot | 1,492 | +1 | Shopify | 1% | 4.0 | Free plan available |
 Gladly: AI Customer Support | 132 | -1 | Shopify | — | 4.7 | Free plan available |
| Bitrix24 | 120 | +6 | WooCommerce | — | — | — |
| Trengo | 117 | — | Magento (Adobe Commerce) | — | — | — |
 iAdvize: AI Shopping Assistant | 111 | — | Shopify | 0% | 5.0 | Free plan available |
Fastest-growing Zendesk alternatives
Confirmed net stores added over the last 30 days — observed changes, not new coverage
Alternatives by ecommerce platform
Where each alternative's stores mostly run
More comparisons
Frequently asked questions
Ranked by observed store adoption, the most widely used Zendesk alternatives are Gorgias, Tidio, Crisp, Richpanel.
Gorgias is the most widely adopted Zendesk alternative we track — observed on 5,257 ecommerce stores, versus 3,187 running Zendesk.
Tidio gained the most confirmed installs over the last 30 days among the alternatives we track (+68 net confirmed stores).
Re:amaze AI Helpdesk & Chat holds the highest rating among well-reviewed alternatives — 4.4 out of 5 across 180 reviews.
Gorgias, Re:amaze AI Helpdesk & Chat, Crisp advertise a free plan or free tier.