Zendesk alternatives
12 customer support tools compared on data from stores OngoingAI observes — including 1,399 running Zendesk. Adoption, platform split and growth, not vendor claims.
Every Zendesk alternative, side by side
Ordered by relevance to Zendesk · 30d net counts confirmed adds/removals only · overlap = share of Zendesk stores also running it
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Gorgias | 3,632 | — | Shopify | 2% | — | — |
| Richpanel | 411 | — | Shopify | 0% | — | — |
 Re:amaze AI Helpdesk & Chat | 319 | — | Shopify | — | 4.3 | Free trial available |
 Intercom | 238 | — | Shopify | 0% | — | — |
| Freshchat | 187 | — | Shopify | 0% | — | — |
 Kustomer | 73 | — | Shopify | 0% | 5.0 | Free to install |
 iAdvize: AI Shopping Assistant | 67 | — | Shopify | 0% | 5.0 | Free plan available |
| Trengo | 63 | — | Magento (Adobe Commerce) | — | — | — |
| Crisp | 623 | — | Shopify | 1% | — | — |
| Ada | 47 | — | Shopify | 0% | — | — |
| VOC AI | 24 | — | Shopify | — | — | — |
 Yuma AI | 17 | — | Shopify | 0% | 5.0 | Free trial available |
Alternatives by ecommerce platform
Where each alternative's stores mostly run
More comparisons
Frequently asked questions
Ranked by observed store adoption, the most widely used Zendesk alternatives are Gorgias, Crisp, Richpanel, Re.