Is Freshdesk growing?

Yes — across the stores we observe, 8 more confirmed installs than removals over the past 90 days.

Which notable stores use Freshdesk?

High-ranked stores where we've observed Freshdesk include wanderprints.com, sparta.cl, strandbooks.com, newbalance.cl, macorner.co. We track 172 stores running it in total.

What is Freshdesk commonly used with?

Stores running Freshdesk most often also run Klaviyo, WordPress, Judge.me.

What are the best Freshdesk alternatives?

Common alternatives to Freshdesk include Zendesk, Gorgias, Intercom, Freshchat.

What platforms is Freshdesk used on?

Freshdesk's observed install base spans Shopify (65%), WooCommerce (18%), Magento (Adobe Commerce) (12%).

Freshdesk Usage: 172 Stores & Market Data

Freshdesk usage & market intelligence

OngoingAI has observed Freshdesk on 172 ecommerce stores across 6 platforms.

Among 67,237 stores continuously observed over the last 30 days, Freshdesk penetration moved 0% → 0.1%.

Compare Freshdesk alternatives

Stores observed

172

Ecommerce stores where OngoingAI has observed it

Shopify adoption

65%

111 Shopify stores

Coverage

6 platforms

Observed across ecommerce platforms

Last checked Sep 16, 2026

Adoption movement

Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Growing — 8 more confirmed installs than removals over the past 90 days.

Window	Confirmed installs	Confirmed removals	Net	Newly observed
Last 30 days	11	3	+8	162
Last 90 days	11	3	+8	162

Newly observed counts first appearances of Freshdesk in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

Freshdesk adoption by ecommerce platform

Platforms used by stores where OngoingAI has observed Freshdesk

172stores

Shopify111 stores · 65%

65%

WooCommerce31 stores · 18%

18%

Magento (Adobe Commerce)20 stores · 12%

12%

BigCommerce6 stores · 3%

PrestaShop5 stores · 3%

Ecwid1 stores · 1%

Notable stores using Freshdesk

Observed installs, highest-ranked first

Store	Traffic rank	Cohort
wanderprints.com	#58,812	Top 100K
sparta.cl	#63,074	Top 100K
strandbooks.com	#79,271	Top 100K
newbalance.cl	#89,166	Top 100K
macorner.co	#103,538	Top 250K
361sport.com	#141,659	Top 250K
exclusivebooks.co.za	#144,329	Top 250K
shop.nottinghamforest.co.uk	#145,406	Top 250K
cannonhome.cl	#146,204	Top 250K
shop.golfpost.de	#149,097	Top 250K