Freshchat alternatives
12 customer support tools compared on data from stores OngoingAI observes — including 255 running Freshchat. Adoption, platform split and growth, not vendor claims.
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Gorgias: AI, Helpdesk & Chat | 6,249 | +20 | Shopify | 3% | 4.3 | Free trial available |
 Tidio | 5,718 | +133 | Shopify | 1% | — | — |
 Zendesk | 4,019 | +61 | Magento (Adobe Commerce) | 1% | — | — |
 Smartsupp | 1,376 | +40 | WooCommerce | — | — | — |
 tawk.to Live Chat | 5,890 | +147 | WooCommerce | 0% | 3.6 | Free |
 Intercom | 585 | +28 | Shopify | 1% | — | — |
| Bitrix24 | 140 | +9 | WooCommerce | — | — | — |
 Chaty Chat Buttons & WhatsApp | 6,014 | +162 | WooCommerce | — | 4.9 | Free plan available |
| Verbox | 27 | +1 | OpenCart | — | — | — |
 Chatty AI Chatbot & Live Chat | 1,805 | +47 | Shopify | — | 4.9 | Free plan available |
 Richpanel | 734 | +10 | Shopify | — | — | — |
 Re:amaze AI Helpdesk & Chat | 628 | +8 | Shopify | 0% | 4.4 | Free trial available |
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Frequently asked questions
Ranked by observed store adoption, the most widely used Freshchat alternatives are Gorgias, Chaty Chat Buttons & WhatsApp, tawk.to Live Chat, Tidio.
Gorgias is the most widely adopted Freshchat alternative we track — observed on 6,249 ecommerce stores, versus 255 running Freshchat.
Chaty Chat Buttons & WhatsApp gained the most confirmed installs over the last 30 days among the alternatives we track (+162 net confirmed stores).
Chaty Chat Buttons & WhatsApp holds the highest rating among well-reviewed alternatives — 4.9 out of 5 across 316 reviews.
tawk.to Live Chat, Chaty Chat Buttons & WhatsApp, Chatty AI Chatbot & Live Chat advertise a free plan or free tier.