Freshchat alternatives
12 customer support tools compared on data from stores OngoingAI observes — including 187 running Freshchat. Adoption, platform split and growth, not vendor claims.
Every Freshchat alternative, side by side
Ordered by relevance to Freshchat · 30d net counts confirmed adds/removals only · overlap = share of Freshchat stores also running it
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Gorgias | 3,632 | — | Shopify | 3% | — | — |
 Zendesk | 1,399 | — | Shopify | 1% | — | — |
 Intercom | 238 | — | Shopify | 1% | — | — |
| Richpanel | 411 | — | Shopify | — | — | — |
 Re:amaze AI Helpdesk & Chat | 319 | — | Shopify | 1% | 4.3 | Free trial available |
| Zoko | 166 | — | Shopify | — | — | — |
 Kustomer | 73 | — | Shopify | — | 5.0 | Free to install |
 iAdvize: AI Shopping Assistant | 67 | — | Shopify | — | 5.0 | Free plan available |
| Trengo | 63 | — | Magento (Adobe Commerce) | — | — | — |
| Ada | 47 | — | Shopify | — | — | — |
 DigitalGenius | 47 | — | Shopify | — | — | Free to install |
| VOC AI | 24 | — | Shopify | — | — | — |
Alternatives by ecommerce platform
Where each alternative's stores mostly run
More comparisons
Frequently asked questions
Ranked by observed store adoption, the most widely used Freshchat alternatives are Gorgias, Zendesk, Richpanel, Re.