Freshchat alternatives
12 customer support tools compared on data from stores OngoingAI observes — including 242 running Freshchat. Adoption, platform split and growth, not vendor claims.
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Gorgias: AI, Helpdesk & Chat | 5,261 | -14 | Shopify | 2% | 4.3 | Free trial available |
 Zendesk | 3,199 | -1 | Magento (Adobe Commerce) | 1% | — | — |
 Tidio | 2,209 | +69 | Shopify | 1% | — | — |
 Intercom | 460 | -5 | Shopify | 1% | — | — |
 tawk.to Live Chat | 4,430 | +147 | WooCommerce | 0% | 3.8 | Free |
 Smartsupp | 268 | +3 | WooCommerce | — | — | — |
| Bitrix24 | 124 | +6 | WooCommerce | — | — | — |
 Chaty Chat Buttons & WhatsApp | 4,408 | +163 | WooCommerce | — | 4.9 | Free plan available |
| Verbox | 17 | — | WooCommerce | — | — | — |
 Chatty AI Chatbot & Live Chat | 1,237 | -4 | Shopify | — | 4.9 | Free plan available |
 Richpanel | 603 | +3 | Shopify | — | — | — |
 Re:amaze AI Helpdesk & Chat | 516 | -2 | Shopify | 0% | 4.4 | Free trial available |
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Frequently asked questions
Ranked by observed store adoption, the most widely used Freshchat alternatives are Gorgias, tawk.to Live Chat, Chaty Chat Buttons & WhatsApp, Zendesk.
Gorgias is the most widely adopted Freshchat alternative we track — observed on 5,261 ecommerce stores, versus 242 running Freshchat.
Chaty Chat Buttons & WhatsApp gained the most confirmed installs over the last 30 days among the alternatives we track (+163 net confirmed stores).
Chaty Chat Buttons & WhatsApp holds the highest rating among well-reviewed alternatives — 4.9 out of 5 across 302 reviews.
Gorgias, tawk.to Live Chat, Chaty Chat Buttons & WhatsApp advertise a free plan or free tier.