OngoingAI

tawk.to Live Chat usage & market intelligence

OngoingAI has observed tawk.to Live Chat on 4,440 ecommerce stores across 6 platforms.

Compare tawk.to Live Chat alternatives

Stores observed

4,440

Ecommerce stores where OngoingAI has observed it

Shopify adoption

18%

786 Shopify stores

Shopify rating

3.8 ★

88 reviews

Last checked Sep 6, 2026

Adoption movement
Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Growing — 177 more confirmed installs than removals over the past 90 days.

WindowConfirmed installsConfirmed removalsNetNewly observed
Last 30 days1869+1774,218
Last 90 days1869+1774,218

Newly observed counts first appearances of tawk.to Live Chat in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

What merchants actually report
3.87average· 75 reviews analyzed· 73 with written feedback
67% 5★29% ≤3★

37% of attributable reviewers are United States merchants. 11% had used the app for a year or more when they reviewed.

The developer replies to 77% of reviews overall and 59% of critical ones.

Recent reviewers rate tawk.to Live Chat 4.00, above its 3.87 lifetime average.

Rating · last 90d

4.00

Recent direction

Replies to reviews

77%

Developer response rate

Replies to critical

59%

On 3★ and below

Long-term reviewers

11%

Using 1yr+ at review

Top merchant markets

United States 37%Australia 15%United Kingdom 12%Canada 9%Italy 4%

Tenure when reviewed

under a day 29%days 27%months 33%a year or more 11%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

tawk.to Live Chat adoption by ecommerce platform
Platforms used by stores where OngoingAI has observed tawk.to Live Chat
4,440stores
WooCommerce2,664 stores · 60%
60%
Shopify786 stores · 18%
18%
Magento (Adobe Commerce)313 stores · 7%
7%
OpenCart290 stores · 7%
7%
PrestaShop270 stores · 6%
6%
BigCommerce82 stores · 2%
2%
Notable stores using tawk.to Live Chat
Observed installs, highest-ranked first
StoreTraffic rankCohort
alpha-store-ca.qnap.com
#3,443Top 10K
harpercollins.com
#11,076Top 25K
ikonoplastykasklep.cba.pl
#19,851Top 25K
sktthemes.org
#33,847Top 50K
norbain.com
#38,112Top 50K
concordiasupply.com
#39,184Top 50K
mcpreprod-azure.kent.ca
#67,310Top 100K
pakuten.pl
#83,926Top 100K
reliablemedicare.co.uk
#85,734Top 100K
mageworx.com
#86,215Top 100K

Showing 10 of 4,440 stores we track running tawk.to Live Chat.

Get the full list
What does tawk.to Live Chat do?

Monitor and chat with visitors on your Shopify site with the tawk.to Live Chat app. Be there when they need you with unlimited messaging, ticketing, and agents.

  • View and manage Shopify orders directly from chats and tickets.
  • Personalize greetings with triggers based on location, past visits, and more.
  • Provide fast, accurate responses with canned “shortcut” message templates.
  • Manage unlimited customers and organizations in your CRM.
  • Need help? Reach out to our support team 24x7 for live assistance.

Features

Chat
Review history
Daily review count on the Shopify App Store
88+33 · 28d~1.2/day· Rating 3.6★ → 3.8★
Aug 10Sep 6

Daily tracking from Aug 10, 2026 through today · 27 days observed

Catalog position
Within Chat on the App Store
Rank by reviews
#33 of 854
Review percentile
96th
Rating percentile
65th
On the App Store
10.8 yrs
Commonly used with
Share of tawk.to Live Chat stores that also run each app
WordPress2,754 stores
62%
WooCommerce2,664 stores
60%
Elementor874 stores
20%
Google Ads664 stores
15%
Elementor Pro416 stores
9%
Microsoft Clarity347 stores
8%
Magento (Adobe Commerce)313 stores
7%
WooPayments310 stores
7%
Competitors
Alternatives buyers weigh against tawk.to Live Chat
See the full tawk.to Live Chat alternatives comparison
Compare tawk.to Live Chat head-to-head
Side-by-side on ratings, momentum, pricing, and adoption
All app comparisons
Works with
Integrations listed for tawk.to Live Chat
Google AnalyticsWebhooksWordpressZapier
Apps similar to tawk.to Live Chat
The App Store's own "more apps like this" for tawk.to Live Chat
Shopify Inbox
4.6(5,799)

Free

Dondy: WhatsApp Marketing+Chat
4.9(825)

Free plan available

∞ Facebook & Instagram Shop AI
4.9(344)

Free plan available

Frequently asked questions

Monitor and chat with visitors on your Shopify site with the tawk.to Live Chat app. Be there when they need you with unlimited messaging, ticketing, and agents. It's a chat tool for ecommerce stores.