How many ecommerce stores use tawk.to Live Chat?

We currently observe tawk.to Live Chat running on 5,127 ecommerce stores, most of them on WooCommerce.

Is tawk.to Live Chat growing?

Yes — across the stores we observe, 162 more confirmed installs than removals over the past 90 days.

Is tawk.to Live Chat well reviewed?

tawk.to Live Chat holds an average rating of 3.8 out of 5 across 88 reviews.

Which notable stores use tawk.to Live Chat?

High-ranked stores where we've observed tawk.to Live Chat include harpercollins.com, cba.pl, nxcli.io, sktthemes.org, norbain.com. We track 5,127 stores running it in total.

What features does tawk.to Live Chat offer?

tawk.to Live Chat's App Store listing covers Chat.

What is tawk.to Live Chat commonly used with?

Stores running tawk.to Live Chat most often also run WordPress, WooCommerce, Elementor.

What are the best tawk.to Live Chat alternatives?

Common alternatives to tawk.to Live Chat include Tidio, Intercom, Freshchat.

What platforms is tawk.to Live Chat used on?

tawk.to Live Chat's observed install base spans WooCommerce (59%), Shopify (20%), Magento (Adobe Commerce) (6%).

tawk.to Live Chat Usage: 5,127 Stores & Market Data

Name: tawk.to Live Chat
Availability: InStock
Rating: 3.8 (88 reviews)
Author: tawk.to

tawk.to Live Chat usage & market intelligence

OngoingAI has observed tawk.to Live Chat on 5,127 ecommerce stores across 6 platforms.

Among 67,018 stores continuously observed over the last 30 days, tawk.to Live Chat penetration moved 0% → 1.5%.

Compare tawk.to Live Chat alternatives

Stores observed

5,127

Ecommerce stores where OngoingAI has observed it

Shopify adoption

20%

1,043 Shopify stores

Shopify rating

3.8 ★

88 reviews

Last checked Sep 15, 2026

Adoption movement

Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Growing — 162 more confirmed installs than removals over the past 90 days.

Window	Confirmed installs	Confirmed removals	Net	Newly observed
Last 30 days	223	61	+162	4,917
Last 90 days	223	61	+162	4,917

Newly observed counts first appearances of tawk.to Live Chat in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

What merchants actually report

3.87average· 75 reviews analyzed· 73 with written feedback

67% 5★29% ≤3★

37% of attributable reviewers are United States merchants. 11% had used the app for a year or more when they reviewed.

The developer replies to 77% of reviews overall and 59% of critical ones.

Recent reviewers rate tawk.to Live Chat 4.00, above its 3.87 lifetime average.

Rating · last 90d

4.00

Recent direction

Replies to reviews

77%

Developer response rate

Replies to critical

59%

On 3★ and below

Long-term reviewers

11%

Using 1yr+ at review

Top merchant markets

United States 37%Australia 15%United Kingdom 12%Canada 9%India 4%

Tenure when reviewed

under a day 29%days 27%months 33%a year or more 11%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

tawk.to Live Chat adoption by ecommerce platform

Platforms used by stores where OngoingAI has observed tawk.to Live Chat

5,127stores

WooCommerce3,007 stores · 59%

59%

Shopify1,043 stores · 20%

20%

Magento (Adobe Commerce)326 stores · 6%

OpenCart307 stores · 6%

PrestaShop301 stores · 6%

BigCommerce89 stores · 2%

Notable stores using tawk.to Live Chat

Observed installs, highest-ranked first

Store	Traffic rank	Cohort
harpercollins.com	#11,076	Top 25K
ikonoplastykasklep.cba.pl	#19,851	Top 25K
e0208cf1cd.nxcli.io	#31,275	Top 50K
sktthemes.org	#33,847	Top 50K
norbain.com	#38,112	Top 50K
concordiasupply.com	#39,184	Top 50K
mcpreprod-azure.kent.ca	#67,310	Top 100K
pakuten.pl	#83,926	Top 100K
reliablemedicare.co.uk	#85,734	Top 100K
mageworx.com	#86,215	Top 100K

Showing 10 of 5,127 stores we track running tawk.to Live Chat.

Get the full list

What does tawk.to Live Chat do?

Monitor and chat with visitors on your Shopify site with the tawk.to Live Chat app. Be there when they need you with unlimited messaging, ticketing, and agents.

View and manage Shopify orders directly from chats and tickets.
Personalize greetings with triggers based on location, past visits, and more.
Provide fast, accurate responses with canned “shortcut” message templates.
Manage unlimited customers and organizations in your CRM.
Need help? Reach out to our support team 24x7 for live assistance.

Features

Chat

Review history

Daily review count on the Shopify App Store

88+33 · 30d~1.1/day· Rating 3.6★ → 3.8★

Aug 17Sep 15

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Catalog position

Within Chat on the App Store

Rank by reviews: #33 of 864
Review percentile: 96th
Rating percentile: 64th
On the App Store: 10.8 yrs

Commonly used with

Share of tawk.to Live Chat stores that also run each app

WordPress3,093 stores

60%

WooCommerce3,007 stores

59%

Elementor1,363 stores

27%

Google Ads747 stores

15%

Elementor Pro656 stores

13%

Site Kit by Google432 stores

Microsoft Clarity392 stores

Klaviyo359 stores

Competitors

Alternatives buyers weigh against tawk.to Live Chat

See the full tawk.to Live Chat alternatives comparison

Compare tawk.to Live Chat head-to-head

Side-by-side on ratings, momentum, pricing, and adoption

vsChatra

All app comparisons

Works with

Integrations listed for tawk.to Live Chat

Google AnalyticsWebhooksWordpressZapier

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