tawk.to Live Chat

Shopify chat app by tawk.to·tawk.to’s messaging and CRM software makes it easy to monitor and chat with customers in real time.

Snapshot

3.60(85 reviews)#43of 812 inChat

Ongoing.AI tracks tawk.to Live Chat daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChat

Rating

3.60

85 reviews

Pricing

Free

free

Built for Shopify

No

Years live

10

launched Nov 16, 2015

Last updated

Jul 1, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

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28-day Δ

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Rating change

7-day Δ

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28-day Δ

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#89#87#85#83#815.003.752.501.250.00May 28May 28May 29May 29May 30Total reviewsRating (0–5)
2 daily snapshots in our index.

Catalog position

Where tawk.to Live Chat sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#43

of 812 active apps

Review count percentile

95th

vs category siblings

Rating percentile

57th

vs category siblings

Years on App Store

10

since 2015

Listing change cadence

What tawk.to Live Chat has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+20shopify_lastmod: 2026-06-10 → 2026-06-11shopify_lastmod: 2026-06-11 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-24shopify_lastmod: 2026-06-24 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-01Jun 11, 26Jun 21, 26Jul 2, 26

Shopify Lastmod · Jul 2

2026-06-30 → 2026-07-01

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

PricingIdentity & listingCadence

Reviews

What merchants are saying

3.60(85 reviews)
  • 73%positive98
  • 2%neutral3
  • 25%negative34

Popular mentions

  • uninstallation issues
  • customer support
  • code removal

Top themes

  1. uninstallation issues1
  2. customer support1
  3. code removal1

What merchants praise

“OMG Is this really free? Seriously? Many many awesome features - thanks. Lots of customize options - and instant support!!! Was using chatra and loved their free trial, but just couldn't pay almost $200/year for all those fun extra options in a chat app. This has the same (if not more) features and its FREE (no trial - just FREE) - the best point of all!!! Thanks a million!!!”
Ce Institute · 5★

What merchants complain about

“I loved this app at first, but then all of a sudden it stopped notifying us via email that someone started a ticket/ filled out the offline form. We tried talking to tech support but the guy didnt seem to want to help. At this point its time to disconnect it once we catch up to all the emails weve missed.”
Resin & More Boxes · 2★

FAQ

tawk.to Live Chat — frequently asked questions.

What is tawk.to Live Chat on Shopify?
tawk.to Live Chat is a Shopify app in the Chat category. The tawk.to Live Chat app makes it easy to monitor and chat with visitors on your Shopify site. Be there when they need you with unlimited messaging, ticketing and agent seats. Never lose another lead or sale again — iOS, Android, Windows and Mac OSX apps keep you connected wherever you go. tawk.to’s live chat app, CRM, knowledge base and ticketing system integrate seamlessly with your Shopify store, so you can assist visitors in the moment of decision and provide real-time customer support. It averages 3.60 out of 5 across 85 merchant reviews on the Shopify App Store.
How much does tawk.to Live Chat cost?
tawk.to Live Chat is free to install and use on Shopify — there are no paid plans on this app.
Is tawk.to Live Chat free?
Yes — tawk.to Live Chat is free to install and use on Shopify. There are no paid plans.
When was tawk.to Live Chat launched?
tawk.to Live Chat launched on November 16, 2015 — over 10 years on the Shopify App Store. In that time it has gathered 85 merchant reviews.
Is tawk.to Live Chat Built for Shopify?
tawk.to Live Chat does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best tawk.to Live Chat alternatives?
Merchants commonly compare tawk.to Live Chat with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.
What complaints come up about tawk.to Live Chat?
25% of analyzed merchant reviews are negative. The pain points most often raised in critical reviews are uninstallation issues, customer support, and code removal — see the review fingerprint above for the per-merchant detail.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,439

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,804

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,273

Known for: pricing

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★983

Known for: pricing

Browse more inAll Chat apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running tawk.to Live Chat.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

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Prefer the source? View tawk.to Live Chat on the Shopify App Store ↗