OngoingAI

Usage & market intelligence

Observed on 5,887 ecommerce stores.

Across 492,834 tracked stores, observed usage rose from 3,281 to 3,387 stores over a 30-day comparison.

View storesWatch for changes
Stores observed
5,887
Ecommerce stores where OngoingAI has observed it
Shopify adoption
21%
1,207 Shopify stores
Shopify rating
3.6 ★
89 reviews

Last checked Oct 2, 2026

Adoption movement
Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Growing — 245 more confirmed installs than removals over the past 90 days.

WindowConfirmed installsConfirmed removalsNetNewly observed
Last 30 days24194▲ +1472,129
Last 90 days398153▲ +2455,595

Newly observed counts first appearances of tawk.to Live Chat in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

What merchants actually report
3.79average· 77 reviews analyzed· 75 with written feedback
65% 5★31% ≤3★

39% of attributable reviewers are United States merchants. 10% had used the app for a year or more when they reviewed.

The developer replies to 75% of reviews overall and 54% of critical ones.

Recent reviewers rate tawk.to Live Chat 2.50, below its 3.79 lifetime average.

Rating · last 90d
2.50
Recent direction
Replies to reviews
75%
Developer response rate
Replies to critical
54%
On 3★ and below
Long-term reviewers
10%
Using 1yr+ at review
Top merchant markets
United States 39%Australia 14%United Kingdom 12%Canada 9%India 4%
Tenure when reviewed
under a day 30%days 26%months 34%a year or more 10%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

tawk.to Live Chat adoption by ecommerce platform
Platforms used by stores where OngoingAI has observed tawk.to Live Chat
WooCommerce
x
Shopify
x
Magento (Adobe Commerce)
x
OpenCart
x
PrestaShop
x
BigCommerce
x
Notable stores using tawk.to Live Chat
Observed installs, highest-ranked first
StoreTraffic rankCohort
harpercollins.com
#11,076Top 25K
sktthemes.org
#33,847Top 50K
norbain.com
#38,112Top 50K
concordiasupply.com
#39,184Top 50K
mcpreprod-azure.kent.ca
#67,310Top 100K
pakuten.pl
#83,926Top 100K
reliablemedicare.co.uk
#85,734Top 100K
mageworx.com
#86,215Top 100K
arena212.org
#92,700Top 100K
pappyjoe.com
#93,752Top 100K

Showing 10 of 5,887 stores we track running tawk.to Live Chat.

Get the full list
What does tawk.to Live Chat do?

Monitor and chat with visitors on your Shopify site with the tawk.to Live Chat app. Be there when they need you with unlimited messaging, ticketing, and agents.

  • View and manage Shopify orders directly from chats and tickets.
  • Personalize greetings with triggers based on location, past visits, and more.
  • Provide fast, accurate responses with canned “shortcut” message templates.
  • Manage unlimited customers and organizations in your CRM.
  • Need help? Reach out to our support team 24x7 for live assistance.

Features

Chat
Review history
Daily review count on the Shopify App Store
89+3 · 29d~0.1/day· Rating 3.9★ → 3.6★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Chat
    #258▼69

Tracked daily · last 13 days · as of 2026-10-01

Catalog position
Within Chat on the App Store
Rank by reviews
#32 of 899
Review percentile
97th
Rating percentile
64th
On the App Store
10.9 yrs
Commonly used with
Share of tawk.to Live Chat stores that also run each app
WordPress
x
WooCommerce
x
Elementor
x
Google Ads
x
Elementor Pro
x
Site Kit by Google
x
Microsoft Clarity
x
Klaviyo
x
Competitors
Alternatives buyers weigh against tawk.to Live Chat
See the full tawk.to Live Chat alternatives comparison
Compare tawk.to Live Chat head-to-head
Side-by-side on ratings, momentum, pricing, and adoption
All app comparisons
Works with
Integrations listed for tawk.to Live Chat
Google AnalyticsWebhooksWordpressZapier
Apps similar to tawk.to Live Chat
The App Store's own "more apps like this" for tawk.to Live Chat
Shopify Inbox
4.5(5,790)

Free

Dondy: WhatsApp Marketing+Chat
4.9(817)

Free plan available

DS Instagram & Facebook Shop
4.9(380)

Free plan available

Frequently asked questions

Monitor and chat with visitors on your Shopify site with the tawk.to Live Chat app. Be there when they need you with unlimited messaging, ticketing, and agents. It's a chat tool for ecommerce stores.