OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
4.5 ★
5,785 reviews
What merchants actually report
4.64average· 5,521 reviews analyzed· 3,357 with written feedback
80% 5★8% ≤3★

36% of attributable reviewers are United States merchants. 41% had used the app for a year or more when they reviewed.

The developer replies to 8% of reviews overall and 56% of critical ones.

Recent reviewers rate Shopify Inbox 3.78, below its 4.64 lifetime average.

Rating · last 90d
3.78
Recent direction
Replies to reviews
8%
Developer response rate
Replies to critical
56%
On 3★ and below
Long-term reviewers
41%
Using 1yr+ at review
Top merchant markets
United States 36%United Kingdom 9%Canada 7%Australia 5%Germany 4%
Tenure when reviewed
under a day 4%days 15%months 40%a year or more 41%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

What does Shopify Inbox do?

Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. Wh...

  • Connects to your catalog, inventory, and policies automatically.
  • Set your agent’s tone, style, and rules so every reply sounds on-brand.
  • Rate chats to train your agent. The more you rate, the sharper it gets.
  • Built-in analytics: orders assisted, buyer satisfaction, and more.

Features

ChatAI chatbotsLive chatEmail chatFile uploadMulti-languagePush notificationsCustomer insightsDiscountsFAQsGreetingsProduct recommendationsQuick repliesOrder updatesColor and fontChat windowBusiness hoursWelcome messagesChat buttonsChat assignmentAgent avatar
Review history
Daily review count on the Shopify App Store
5,785+290 · 30d~9.7/day· Rating 4.6★ → 4.5★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Chat
    #3▲1

Tracked daily · last 30 days · as of 2026-09-24

Catalog position
Within Chat on the App Store
Rank by reviews
#1 of 889
Review percentile
100th
Rating percentile
67th
On the App Store
7.1 yrs
Works with
Integrations listed for Shopify Inbox
Shopify AdminOnline Store
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Frequently asked questions

Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. Wh... It's a chat tool for ecommerce stores.