OngoingAI

Shopify Inbox usage & market intelligence

Shopify rating

4.6 ★

5,798 reviews

What merchants actually report
4.64average· 5,514 reviews analyzed· 3,356 with written feedback
80% 5★8% ≤3★

36% of attributable reviewers are United States merchants. 41% had used the app for a year or more when they reviewed.

The developer replies to 8% of reviews overall and 56% of critical ones.

Recent reviewers rate Shopify Inbox 3.96, below its 4.64 lifetime average.

Rating · last 90d

3.96

Recent direction

Replies to reviews

8%

Developer response rate

Replies to critical

56%

On 3★ and below

Long-term reviewers

41%

Using 1yr+ at review

Top merchant markets

United States 36%United Kingdom 9%Canada 7%Australia 5%Germany 4%

Tenure when reviewed

under a day 4%days 15%months 40%a year or more 41%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

What does Shopify Inbox do?

Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. Wh...

  • Connects to your catalog, inventory, and policies automatically.
  • Set your agent’s tone, style, and rules so every reply sounds on-brand.
  • Rate chats to train your agent. The more you rate, the sharper it gets.
  • Built-in analytics: orders assisted, buyer satisfaction, and more.

Features

ChatAI chatbotsLive chatEmail chatFile uploadMulti-languagePush notificationsCustomer insightsDiscountsFAQsGreetingsProduct recommendationsQuick repliesOrder updatesColor and fontChat windowBusiness hoursWelcome messagesChat buttonsChat assignmentAgent avatar
Review history
Daily review count on the Shopify App Store
5,798+313 · 26d~12/day· Rating steady at 4.6★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Chat#3 on Aug 15 → #3 on Sep 5 · 22 observed days#3

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Chat on the App Store
Rank by reviews
#1 of 852
Review percentile
100th
Rating percentile
68th
On the App Store
7.1 yrs
Works with
Integrations listed for Shopify Inbox
Shopify AdminOnline Store
Apps similar to Shopify Inbox
The App Store's own "more apps like this" for Shopify Inbox
Dondy: WhatsApp Marketing+Chat
4.9(824)

Free plan available

∞ Facebook & Instagram Shop AI
4.9(339)

Free plan available

Moose WhatsApp Chat Button
5.0(156)

Free

Frequently asked questions

Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. Wh... It's a chat tool for ecommerce stores.