Shopify Inbox
Shopify chat app by Shopify·An AI sales associate for your online store
Snapshot
Ongoing.AI tracks Shopify Inbox daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
4.70
5,439 reviews
Pricing
Free
free
Built for Shopify
No
Years live
6
launched Aug 14, 2019
Last updated
Jun 30, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
+11
28-day Δ
+37
Rating change
7-day Δ
+0.00
28-day Δ
+0.00
Category rank over time
Where Shopify Inbox sits day-by-day in Chat.
Position across the Chat page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Chat leaderboard →
Catalog position
Where Shopify Inbox sits in the App Store.
Rank and percentile inside the Chat category — the competitive shape of the niche around this app.
Rank in Chat
#1
of 813 active apps
Review count percentile
100th
vs category siblings
Rating percentile
62th
vs category siblings
Years on App Store
6
since 2019
Listing change cadence
What Shopify Inbox has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 1
2026-06-29 → 2026-06-30
Shopify Lastmod · Jun 30
2026-06-28 → 2026-06-29
Shopify Lastmod · Jun 29
2026-06-27 → 2026-06-28
Reviews
What merchants are saying
- 93%positive5,055
- 3%neutral167
- 4%negative223
Popular mentions
- missing features
- feature limitations
- product quality
Top themes
- missing features1
- feature limitations1
- product quality1
What merchants praise
“Having an in-store chat option definitely increases customer engagement, and we have had a few extra customers purchase due to the chat, which might not have otherwise. It'd be great if the app had the option to add/edit hours of availability for the chat, so folks don't just sit around wondering when they'll get a response, but for what it is, it does its job well.”
What merchants complain about
“spam option is not a feature. Getting to many ‘bot created’ mails from marketing affiliates, spammers and phishing attempts. Absorbing 30 minutes a day to cleanse my mail.”
Capabilities
What Shopify Inbox can do.
The 20 capabilities Shopify Inbox lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Real-time messaging
7- AI chatbots
- Live chat
- Email chat
- File upload
- Multi-language
- Push notifications
- Customer insights
Automated responses
6- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
Customization
7- Color and font
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Chat assignment
- Agent avatar
FAQ
Shopify Inbox — frequently asked questions.
What is Shopify Inbox on Shopify?
How much does Shopify Inbox cost?
Is Shopify Inbox free?
When was Shopify Inbox launched?
Is Shopify Inbox Built for Shopify?
What are the best Shopify Inbox alternatives?
What complaints come up about Shopify Inbox?
Alternatives
Apps merchants pick instead.
Chatty AI Sales Agent - For live chat & helpdesk
Chatty AI Chatbot & Live Chat
Known for: bug
TIDIO LLC
Tidio ‑ Live Chat & AI Chatbot
Known for: customer-support
Pushdaddy
Pushdaddy Many Chat ,Cloud API
Known for: customer-support
Dondy
Dondy: WhatsApp Marketing+Chat
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running Shopify Inbox.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Shopify Inbox on the Shopify App Store ↗