Shopify app comparison · updated Sep 16, 2026
Chatra vs tawk.to Live
Compare Chatra and tawk.to Live for Shopify using current ratings, review activity, pricing, features, and OngoingAI-observed adoption.
Roger Wilco LLC
Chatra — Live Chat & Chatbot
Help web visitors reach checkout faster with real time support and product recommendations.
- Rating
- 4.50
- Reviews
- 305
- Review growth · 30d
- +33 · +12.1%
- Pricing
- Free plan available
- Years on Shopify
- 11
- Stores observed
- 524
tawk.to
tawk.to Live Chat
tawk.to’s messaging and CRM software makes it easy to monitor and chat with customers in real time.
- Rating
- 3.60
- Reviews
- 89
- Review growth · 30d
- +34 · +61.8%
- Pricing
- Free
- Years on Shopify
- 11
- Stores observed
- 5,188
Our read
tawk.to Live has the stronger observed market footprint in OngoingAI's data — it appears on 9.9× more tracked stores. Ratings and recent review growth are closer.
- Rating
- Chatra leads4.5 vs 3.6
- Review growth
- tawk.to Live faster+61.8% vs +12.1%
- Review depth
- Chatra3.4× more reviews
- Observed adoption
- tawk.to Live9.9× more tracked stores
Review trajectory
How each app's Shopify reviews are moving.
Daily App Store review counts since we began tracking — who's gaining reviews fastest, who holds the larger base, and how the race is developing.
Chatra leads total reviews; both are growing at a similar pace.
Reviews each app has gained since the start of this tracking window. · Tracking window · Aug 18 – Sep 16, 2026
Head-to-head
The signals, side by side.
Each row reads straight from the live App Store listing and OngoingAI’s census. The Difference column states the gap — not a buyer recommendation.
| Dimension | Chatra | tawk.to Live | Difference |
|---|---|---|---|
| Rating | 4.50 | 3.60 | Chatra +0.90 |
| Reviews | 305 | 89 | Chatra 3.4× |
| Review growth · 30d | +33 · +12.1% | +34 · +61.8% | tawk.to Live faster |
| Listed pricing | Free plan available | Free | Not directly comparable |
| Years on Shopify | 11 | 11 | Level |
| Stores observed | 524 | 5,188 | tawk.to Live leads |
Review corpus
What merchants actually report.
Chatra
4.82 avg · 272 reviews
tawk.to Live
3.83 avg · 76 reviews
| Signal | Chatra | tawk.to Live | Difference |
|---|---|---|---|
| 5-star share | 92% | 66% | Chatra leads |
| Rating · last 90 days | 3.00 | 2.50 | Chatra leads |
| Replies to reviews | 3% | 76% | tawk.to Live leads |
| Replies to critical (≤3★) | 60% | 56% | Chatra leads |
| Long-term reviewers (1yr+) | 19% | 11% | Chatra leads |
| Top market | United States 54% | United States 38% | — |
| Reviews analyzed | 272 | 76 | — |
Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.
Which fits your requirements?
Choose by what you actually need.
Choose Chatra if…
- You need abandoned cart
- You need personalized campaigns
- You need automated workflows
- A higher App Store rating is a priority
Choose tawk.to Live if…
- Recent review-growth signals matter to you
- A larger observed Shopify footprint is reassuring
Tied to observable requirements only — listed capabilities, ratings, review growth, adoption and price. It doesn’t assert usability or support quality.
Feature differences
What Chatra and tawk.to Live each do that the other doesn’t.
They cover largely the same ground — 4% of listed capabilities overlap. The decision material is the rest: what each lists that the other doesn’t.
Chatra only
26
- Abandoned cart
- Personalized campaigns
- Automated workflows
- Custom branding
- Customizable widgets
- Multi-language
- Live chat
- Email chat
- File upload
- Agent analytics
- Cart recovery
- FAQs
- Greetings
- Quick replies
- Cross-sell
- Send transcript
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
tawk.to Live only
0
Nothing tawk.to Live lists that Chatra doesn't.
1 shared capabilities
- Chat
Observed adoption
Who actually runs each, on real stores.
The stores OngoingAI’s weekly census observes running each app, and the platform each skews toward — observed presence, not vendor-reported install totals.
Chatra
524
stores observed
Skews Shopify · 87%
tawk.to Live
5,188
stores observed
Skews WooCommerce · 59%
Scope
What this comparison measures.
What it measures
Shopify App Store ratings and review counts, rating distribution, developer reply rates, reviewer tenure and geography, listed pricing and capabilities, category data, and OngoingAI-observed storefront adoption for Chatra and tawk.to Live.
What it doesn’t
Hands-on usability, customer-support quality, deliverability, merchant sentiment from review text, or revenue impact. We draw a sharp line around what we can observe.
Still comparing?
Methodology
Where the numbers come from.
Ratings, review counts, pricing, and categories come from the live Shopify App Store listing, refreshed daily. Review growth compares the observed snapshots across the trailing 30-day window. “Stores observed” and the platform split come from OngoingAI’s weekly storefront census — the real stores running each app, not the listing’s claimed totals. Comparison generated Sep 16, 2026.
See who’s switching — as it happens.
Track app adoption on live ecommerce stores. Find merchants running Chatra or tawk.to Live, follow stack changes, and see when a store installs, removes, or replaces an app.