Shopify app comparison · updated Aug 25, 2026
Chatravs
tawk.to Live Chat
Compare Chatra and tawk.to Live Chat for Shopify using current ratings, review activity, pricing, features, and OngoingAI-observed adoption.
Roger Wilco LLC
Chatra — Live Chat & Chatbot
Help web visitors reach checkout faster with real time support and product recommendations.
- Rating
- 4.50
- Reviews
- 272
- Review growth · 30d
- +0 · +0.0%
- Pricing
- Free plan available
- Years on Shopify
- 11
- Stores observed
- 60
tawk.to
tawk.to Live Chat
tawk.to’s messaging and CRM software makes it easy to monitor and chat with customers in real time.
- Rating
- 3.60
- Reviews
- 55
- Review growth · 30d
- +0 · +0.0%
- Pricing
- Free
- Years on Shopify
- 11
- Stores observed
- 2,674
Our read
- Ratings
- Chatra higher (4.50 vs 3.60)
- Review growth
- Similar over 30 days
- Review depth
- Chatra 4.9× more reviews
- Adoption
- tawk.to Live Chat larger (2,674 vs 60)
OngoingAI's data favors tawk.to Live Chat on observed Shopify adoption (2,674 vs 60 stores).
Head-to-head
The signals, side by side.
Each row reads straight from the live App Store listing and OngoingAI’s census. The Difference column states the gap — not a buyer recommendation.
| Dimension | Chatra | tawk.to Live Chat | Difference |
|---|---|---|---|
| Rating | 4.50 | 3.60 | Chatra +0.90 |
| Reviews | 272 | 55 | Chatra 4.9× |
| Review growth · 30d | +0 · +0.0% | +0 · +0.0% | Level |
| Listed pricing | Free plan available | Free | Not directly comparable |
| Years on Shopify | 11 | 11 | Level |
| Stores observed | 60 | 2,674 | tawk.to Live Chat leads |
Which fits your requirements?
Choose by what you actually need.
Choose Chatra if…
- You need abandoned cart
- You need personalized campaigns
- You need automated workflows
- A higher App Store rating is a priority
Choose tawk.to Live Chat if…
- A larger observed Shopify footprint is reassuring
Tied to observable requirements only — listed capabilities, ratings, review growth, adoption and price. It doesn’t assert usability or support quality.
Feature differences
4% of listed capabilities overlap.
These apps cover largely the same ground. The decision material is what each lists that the other doesn’t.
Chatra only
26
- Abandoned cart
- Personalized campaigns
- Automated workflows
- Custom branding
- Customizable widgets
- Multi-language
- Live chat
- Email chat
- File upload
- Agent analytics
- Cart recovery
- FAQs
- Greetings
- Quick replies
- Cross-sell
- Send transcript
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
tawk.to Live Chat only
0
Nothing tawk.to Live Chat lists that Chatra doesn't.
Show 1 shared capabilities
- Chat
Observed adoption
Who actually runs each, on real stores.
The stores OngoingAI’s weekly census observes running each app, and the platform each skews toward — observed presence, not vendor-reported install totals.
Chatra
60
stores observed
Skews Shopify · 78%
tawk.to Live Chat
2,674
stores observed
Skews WooCommerce · 56%
Scope
What this comparison measures.
What it measures
Shopify App Store ratings, review counts and 30-day review growth, listed pricing and capabilities, category data, and OngoingAI-observed storefront adoption for Chatra and tawk.to Live Chat.
What it doesn’t
Hands-on usability, customer-support quality, deliverability, merchant sentiment from review text, or revenue impact. We draw a sharp line around what we can observe.
Methodology
Where the numbers come from.
Ratings, review counts, pricing, and categories come from the live Shopify App Store listing, refreshed daily. Review growth compares the observed snapshots across the trailing 30-day window. “Stores observed” and the platform split come from OngoingAI’s weekly storefront census — the real stores running each app, not the listing’s claimed totals. Comparison generated Aug 25, 2026.
See who’s switching — as it happens.
Track app adoption on live ecommerce stores. Find merchants running Chatra or tawk.to Live Chat, follow stack changes, and see when a store installs, removes, or replaces an app.