OngoingAI

Usage & market intelligence

Observed on 599 ecommerce stores.

View storesWatch for changes
Stores observed
599
Ecommerce stores where OngoingAI has observed it
Shopify adoption
88%
525 Shopify stores
Shopify rating
4.5 ★
305 reviews

Last checked Sep 24, 2026

Adoption movement
Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Declining — 2 more confirmed removals than installs over the past 90 days.

WindowConfirmed installsConfirmed removalsNetNewly observed
Last 30 days31▲ +2537
Last 90 days46▼ -2596

Newly observed counts first appearances of Chatra in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

What merchants actually report
4.82average· 272 reviews analyzed· 272 with written feedback
92% 5★4% ≤3★

54% of attributable reviewers are United States merchants. 19% had used the app for a year or more when they reviewed.

The developer replies to 3% of reviews overall and 60% of critical ones.

Recent reviewers rate Chatra 2.33, below its 4.82 lifetime average.

Rating · last 90d
2.33
Recent direction
Replies to reviews
3%
Developer response rate
Replies to critical
60%
On 3★ and below
Long-term reviewers
19%
Using 1yr+ at review
Top merchant markets
United States 54%Canada 10%United Kingdom 9%Australia 6%Netherlands 2%
Tenure when reviewed
under a day 5%days 50%months 26%a year or more 19%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Chatra adoption by ecommerce platform
Platforms used by stores where OngoingAI has observed Chatra
Shopify
x
WooCommerce
x
OpenCart
x
Magento (Adobe Commerce)
x
BigCommerce
x
Shopware
x
Notable stores using Chatra — Live Chat & Chatbot
Observed installs, highest-ranked first
StoreTraffic rankCohort
cyclescience.co.nz
#130,102Top 250K
maisonvogue.com
#146,579Top 250K
ca.choosemuse.com
#150,063Top 250K
frenchcuffco.com
#162,399Top 250K
makeascenecards.com
#169,674Top 250K
movieposters.com
#188,936Top 250K
vernier.com
#194,690Top 250K
bgcaero.com
#222,211Top 250K
viceroy.es
#244,556Top 250K
store.truemfg.com
#248,001Top 250K

Showing 10 of 599 stores we track running Chatra.

Get the full list
Pricing
Free plan available
Free plan
Free
  • • Up to 5 conversations per month
  • • Live chat
  • • Offline contact form bot
  • • Most features
  • • Free forever
Essential plan
$31/month
10-day free trial · or $300/year and save 19%
  • • Live chat
  • • Chatbots
  • • Instagram DM
  • • Facebook chat
  • • Realtime visitor list
Pro plan
$41/month
10-day free trial · or $396/year and save 20%
  • • All Essential plan features
  • • Chat ratings & reports
  • • Data export
  • • Operating hours
  • • Agent groups
What does Chatra do?

Engage with online web visitors in real time and turn internet window shoppers into paying customers.

  • Live Chat with your customers from one app; desktop or mobile
  • Answer messages sent through Facebook, Instagram, or email
  • Use chatbots to do routine work for you and save your time!
  • See who's on your website, where they are from, and what they have in their cart
  • Windows & Mac, Android & iOS. Even on the go, we’ve got you covered!

Features

Abandoned cartPersonalized campaignsAutomated workflowsCustom brandingCustomizable widgetsMulti-languageChatLive chatEmail chatFile uploadAgent analyticsCart recoveryFAQsGreetingsQuick repliesCross-sellSend transcriptColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatar
Review history
Daily review count on the Shopify App Store
305+33 · 30d~1.1/day· Rating steady at 4.5★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Abandoned cart
    #61▼30
  • Chat
    #122▼60

Tracked daily · last 30 days · as of 2026-09-25

Catalog position
Within Abandoned cart on the App Store
Rank by reviews
#10 of 265
Review percentile
97th
Rating percentile
60th
On the App Store
10.9 yrs
Commonly used with
Share of Chatra — Live Chat & Chatbot stores that also run each app
Klaviyo
x
Judge.me
x
Google Ads
x
Mailchimp
x
Hextom
x
Instafeed (Mintt Studio)
x
Simprosys Google Shopping Feed
x
Microsoft Clarity
x
Competitors
Alternatives buyers weigh against Chatra — Live Chat & Chatbot
See the full Chatra alternatives comparison
Compare Chatra head-to-head
Side-by-side on ratings, momentum, pricing, and adoption
All app comparisons
Works with
Integrations listed for Chatra — Live Chat & Chatbot
FacebookHelp ScoutInstagramSlackWebhooksZapier
Apps similar to Chatra
The App Store's own "more apps like this" for Chatra
Dondy: WhatsApp Marketing+Chat
4.9(822)

Free plan available

WhatFlow: Whatsapp Automation
3.9(340)

Free trial available

WhatFlow WhatsApp Business API
5.0(41)

Free trial available

Frequently asked questions

Engage with online web visitors in real time and turn internet window shoppers into paying customers. It's a abandoned cart tool for ecommerce stores.