Bitrix24 alternatives
12 customer support tools compared on data from stores OngoingAI observes — including 1 running Bitrix24. Adoption, platform split and growth, not vendor claims.
Every Bitrix24 alternative, side by side
Ordered by relevance to Bitrix24 · 30d net counts confirmed adds/removals only · overlap = share of Bitrix24 stores also running it
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Gorgias | 3,729 | +12 | Shopify | — | — | — |
 Zendesk | 1,497 | +2 | Shopify | — | — | — |
 Intercom | 253 | — | Shopify | — | — | — |
| Freshchat | 187 | — | Shopify | — | — | — |
 Richpanel | 419 | — | Shopify | — | — | — |
 Re:amaze AI Helpdesk & Chat | 341 | — | Shopify | — | 4.3 | Free trial available |
| Zoko | 172 | — | Shopify | — | — | — |
 Kustomer | 74 | — | Shopify | — | 5.0 | Free to install |
 iAdvize: AI Shopping Assistant | 69 | — | Shopify | — | 5.0 | Free plan available |
| Trengo | 66 | — | Magento (Adobe Commerce) | — | — | — |
 DigitalGenius | 49 | — | Shopify | — | — | Free to install |
| Ada | 47 | +1 | Shopify | — | — | — |
Fastest-growing Bitrix24 alternatives
Confirmed net stores added over the last 30 days — observed changes, not new coverage
Alternatives by ecommerce platform
Where each alternative's stores mostly run
More comparisons
Frequently asked questions
Ranked by observed store adoption, the most widely used Bitrix24 alternatives are Gorgias, Zendesk, Richpanel, Re.