Zipchat AI Chatbot & Live Chat

Shopify chat app by ZIPCHAT INC·AI Chat, AI Chatbot & AI Helpdesk. Agentic sales & support: live chat, WhatsApp, Instagram & email

Snapshot

4.80(180 reviews)#27of 811 inChat

Ongoing.AI tracks Zipchat AI Chatbot & Live Chat daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesChatHelpdesk

Rating

4.80

180 reviews

Pricing

From $49/mo

freemium

Built for Shopify

Yes

Years live

3

launched May 23, 2023

Last updated

Jul 1, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

+2

28-day Δ

+8

Rating change

7-day Δ

+0.00

28-day Δ

+0.00

1821771731681645.003.752.501.250.00May 28Jun 5Jun 14Jun 22Jul 1Total reviewsRating (0–5)
Zipchat AI Chatbot & Live Chat added 8 reviews over the last 28 days.

Category rank over time

Where Zipchat AI Chatbot & Live Chat sits day-by-day in Chat.

Position across the Chat page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Chat leaderboard →

#12#18#24#30#36May 28May 31Jun 4Jun 7Jun 11Zipchat AI Chatbot & Live Chat · #34Robo Calls ‑ Pakistan · #33Chatway Live Chat & AI Chatbot · #35
Best position observed: #13. Zipchat AI Chatbot & Live Chat slipped 20 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Zipchat AI Chatbot & Live Chat sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#27

of 811 active apps

Review count percentile

97th

vs category siblings

Rating percentile

64th

vs category siblings

Years on App Store

3

since 2023

Listing change cadence

What Zipchat AI Chatbot & Live Chat has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+24shopify_lastmod: 2026-06-10 → 2026-06-11shopify_lastmod: 2026-06-11 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-13icon_url: https://cdn.shopify.com/app-stor… → https://cdn.shopify.com/app-stor…shopify_lastmod: 2026-06-13 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-17tagline: AI Chatbot & AI Chat that acts o… → AI Chatbot, AI Chat & AI Helpdes…categories: Chat → Chat (+1 more)shopify_lastmod: 2026-06-17 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-24tagline: AI Chatbot, AI Chat & AI Helpdes… → AI Chat, AI Chatbot & AI Helpdes…shopify_lastmod: 2026-06-24 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30pricing_tiers: Free (+3 more) → Free (+3 more)shopify_lastmod: 2026-06-30 → 2026-07-01Jun 11, 26Jun 21, 26Jul 2, 26

Shopify Lastmod · Jul 2

2026-06-30 → 2026-07-01

Pricing Tiers · Jul 1

Free (+3 more) → Free (+3 more)

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.80(180 reviews)
  • 95%positive175
  • 0%neutral0
  • 5%negative10

Top themes

    What merchants praise

    “I absolutely love Zipchat.ai and it is really working wonderfully as I train the assistant! Responds realistically, in the tone of my business. I'm able to make corrections if there is anything I want to change and will help me focus on other things. Carlo, Alessandro, Jean, and the team at Zipchat have been exceptional at helping me through the processes. Great investment.”
    Epic Era Tees · 5★

    What merchants complain about

    “The customer service is the worst I experienced in this industry. I am a paying customer. I have several agents deployed, and these guys take more than one week responding and trying to solve problems for paying customers. In e-commerce, time equals money. If you're trusting your sales to be performing at its best potential, this is not the right one.”
    KANKA Grill · 1★ · 2026-05-27

    Plans

    Zipchat AI Chatbot & Live Chat pricing tiers.

    Free

    Free

    • 120 AI replies/m
    • Unlimited human replies/m
    • Training on 100 pages
    • AI Corrections
    • AI Product Recommendations
    • Order Status
    • Chat, Emails, WhatsApp, IG, Messenger
    • AI Sales & AI Support

    Starter

    $49/month

    • 500 AI replies/m
    • Unlimited human replies/m
    • Training on 1,000 pages
    • AI Corrections
    • AI Product Recommendations
    • Order Status
    • Chat, Emails, WhatsApp, IG, Messenger
    • AI Sales & AI Support

    Growth

    $129/month

    • 1,500 AI replies/m
    • Unlimited human replies/m
    • Training on 15,000 pages
    • AI Corrections
    • AI Product Recommendations
    • Order Status
    • Chat, Emails, WhatsApp, IG, Messenger
    • AI Sales & AI Support

    Pro

    $249/month

    • 3,000 AI replies/m
    • Unlimited human replies/m
    • Training on 75,000 pages
    • AI Corrections
    • AI Product Recommendations
    • Order Status
    • Chat, Emails, WhatsApp, IG, Messenger
    • AI Sales & AI Support

    Capabilities

    What Zipchat AI Chatbot & Live Chat can do.

    The 58 capabilities Zipchat AI Chatbot & Live Chat lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Chat

    Real-time messaging

    10
    • AI chatbots
    • Live chat
    • Email chat
    • Social media
    • Multi-language
    • Real-time translation
    • Behavior tracking
    • Agent analytics
    • Encryption
    • Customer insights

    Automated responses

    12
    • Cart recovery
    • COD verification
    • Discounts
    • FAQs
    • Greetings
    • Product recommendations
    • Quick replies
    • Review requests
    • Order updates
    • Cross-sell
    • Upsell
    • Surveys

    Customization

    9
    • Color and font
    • Emojis and stickers
    • Chat window
    • Welcome messages
    • Chat buttons
    • Tagging
    • Chat assignment
    • Chat flows
    • Agent avatar

    Helpdesk

    Channels

    9
    • Email
    • Live chat
    • Chatbot
    • Phone
    • Social media
    • Self-service
    • Help center
    • Contact form
    • FAQs

    Workflow automation

    18
    • Auto-reply
    • Response templates
    • AI responses
    • AI summaries
    • Ticketing
    • Unified inbox
    • Auto-assign
    • Rule-based triggers
    • Escalation
    • Tagging
    • Spam detection
    • Order tracking
    • Customer notifications
    • Feedback surveys
    • Multi-language
    • Multi-store
    • Analytics
    • Reports

    FAQ

    Zipchat AI Chatbot & Live Chat — frequently asked questions.

    What is Zipchat AI Chatbot & Live Chat on Shopify?
    Zipchat AI Chatbot & Live Chat is a Shopify app in the Chat category. Proactive Shopify AI Chat & AI Chatbot built to turn customer support into sales. It greets shoppers on Live Chat, WhatsApp, Instagram and email. The AI Agent acts in the AI chat: order tracking, discounts, product recommendations, upsells, returns & refunds, cart recovery & FAQ automation. It handles customer support and customer service 24/7, on all channels. With custom tools and skills it acts inside any software you connect, from your CRM to checkout. Fully multilingual & self-training. It averages 4.80 out of 5 across 180 merchant reviews on the Shopify App Store.
    How much does Zipchat AI Chatbot & Live Chat cost?
    Zipchat AI Chatbot & Live Chat offers a free plan and 3 paid plans starting at $49/month and going up to $249/month. The free plan includes 120 AI replies/m, Unlimited human replies/m, Training on 100 pages, and AI Corrections. The paid plans unlock advanced features beyond what's available on the free tier.
    Is Zipchat AI Chatbot & Live Chat free?
    Yes — Zipchat AI Chatbot & Live Chat offers a free plan alongside paid options. The free plan includes 120 AI replies/m, Unlimited human replies/m, and Training on 100 pages. Paid plans start at $49/month for advanced features.
    When was Zipchat AI Chatbot & Live Chat launched?
    Zipchat AI Chatbot & Live Chat launched on May 23, 2023 — over 3 years on the Shopify App Store. In that time it has gathered 180 merchant reviews.
    Is Zipchat AI Chatbot & Live Chat Built for Shopify?
    Yes — Zipchat AI Chatbot & Live Chat carries Shopify's Built for Shopify badge. This certification is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value, and is reviewed by the Shopify team rather than self-declared by the developer.
    What are the best Zipchat AI Chatbot & Live Chat alternatives?
    Merchants commonly compare Zipchat AI Chatbot & Live Chat with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Shopify

    Shopify Inbox

    4.70★5,439

    Known for: missing-features

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,809

    Known for: bug

    TIDIO LLC

    Tidio ‑ Live Chat & AI Chatbot

    4.70★1,273

    Known for: customer-support

    Pushdaddy

    Pushdaddy Many Chat ,Cloud API

    4.30★983

    Known for: customer-support

    Browse more inAll Chat apps All Helpdesk apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Zipchat AI Chatbot & Live Chat.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Request access Get alerts on Zipchat AI Chatbot & Live Chat

    Prefer the source? View Zipchat AI Chatbot & Live Chat on the Shopify App Store ↗