OngoingAI

Zipchat AI Chatbot & Live Chat usage & market intelligence

OngoingAI has observed Zipchat AI Chatbot & Live Chat on 458 ecommerce stores across 6 platforms.

Among 67,237 stores continuously observed over the last 30 days, Zipchat AI Chatbot & Live Chat penetration moved 0% → 0.3%.

Compare Zipchat AI Chatbot & Live Chat alternatives

Stores observed

458

Ecommerce stores where OngoingAI has observed it

Shopify adoption

91%

416 Shopify stores

Shopify rating

4.9 ★

195 reviews

Last checked Sep 16, 2026

Adoption movement
Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Growing — 11 more confirmed installs than removals over the past 90 days.

WindowConfirmed installsConfirmed removalsNetNewly observed
Last 30 days154+11261
Last 90 days154+11261

Newly observed counts first appearances of Zipchat AI Chatbot & Live Chat in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

What merchants actually report
4.91average· 171 reviews analyzed· 165 with written feedback
97% 5★2% ≤3★

22% of attributable reviewers are United States merchants. 9% had used the app for a year or more when they reviewed.

The developer replies to 39% of reviews overall and 50% of critical ones.

Recent sentiment holds steady at 4.96, in line with the 4.91 lifetime average.

Rating · last 90d

4.96

Recent direction

Replies to reviews

39%

Developer response rate

Replies to critical

50%

On 3★ and below

Long-term reviewers

9%

Using 1yr+ at review

Top merchant markets

United States 22%Italy 19%Bulgaria 11%France 9%United Kingdom 8%

Tenure when reviewed

under a day 11%days 35%months 45%a year or more 9%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Zipchat AI Chatbot & Live Chat adoption by ecommerce platform
Platforms used by stores where OngoingAI has observed Zipchat AI Chatbot & Live Chat
458stores
Shopify416 stores · 91%
91%
Magento (Adobe Commerce)20 stores · 4%
4%
WooCommerce10 stores · 2%
2%
PrestaShop7 stores · 2%
2%
BigCommerce5 stores · 1%
1%
OpenCart1 stores · 0%
0%
Notable stores using Zipchat AI Chatbot & Live Chat
Observed installs, highest-ranked first
StoreTraffic rankCohort
shelly.cloud
#14,405Top 25K
jackery.com
#46,381Top 50K
shelly.com
#56,801Top 100K
wheelup.it
#76,429Top 100K
fontfabric.com
#126,207Top 250K
europe-moto.com
#131,823Top 250K
jackery.jp
#139,417Top 250K
nutrimuscle.com
#145,721Top 250K
danjohn.com
#155,740Top 250K
lighting.co.za
#174,084Top 250K

Showing 10 of 458 stores we track running Zipchat AI Chatbot & Live Chat.

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Pricing
Free plan available
FreeFree
  • • 120 AI replies/m
  • • Unlimited human replies/m
  • • Training on 100 pages
  • • AI Corrections
  • • AI Product Recommendations
Starter$49/month

7-day free trial

  • • 500 AI replies/m
  • • Unlimited human replies/m
  • • Training on 1,000 pages
  • • AI Corrections
  • • AI Product Recommendations
Growth$129/month

7-day free trial

  • • 1,500 AI replies/m
  • • Unlimited human replies/m
  • • Training on 15,000 pages
  • • AI Corrections
  • • AI Product Recommendations
Pro$249/month

7-day free trial

  • • 3,000 AI replies/m
  • • Unlimited human replies/m
  • • Training on 75,000 pages
  • • AI Corrections
  • • AI Product Recommendations
What does Zipchat AI Chatbot & Live Chat do?

AI Chat, AI Chatbot & AI Agent for Shopify that acts: answers instantly, recommends products, recovers carts & runs support on chat, WhatsApp, IG & email, 24/7.

  • One AI Agent active in AI Chatbot & Live Chat across WhatsApp, Instagram & email
  • AI Chat takes actions: order tracking, returns, COD, discounts & stock checks
  • AI customer support & customer service: product, sizing, shipping & FAQ answers
  • AI Sales Chatbot & Shopping Assistant: recommendations, upsells & cart recovery
  • Multilingual conversational AI Agent ties every chat to revenue, 24/7 on AI Chat

Features

ChatAI chatbotsLive chatEmail chatSocial mediaMulti-languageReal-time translationBehavior trackingAgent analyticsEncryptionCustomer insightsCart recoveryCOD verificationDiscountsFAQsGreetingsProduct recommendationsQuick repliesReview requestsOrder updatesCross-sellUpsellSurveysColor and fontEmojis and stickersChat windowWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotPhoneSelf-serviceHelp centerContact formAuto-reply
Review history
Daily review count on the Shopify App Store
195+37 · 30d~1.2/day· Rating 5.0★ → 4.9★
Aug 18Sep 16

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#1▲2
  • Chat#9▲1

Tracked daily · last 30 days · as of 2026-09-16

Catalog position
Within Chat on the App Store
Rank by reviews
#16 of 869
Review percentile
98th
Rating percentile
73th
On the App Store
3.3 yrs
Commonly used with
Share of Zipchat AI Chatbot & Live Chat stores that also run each app
Klaviyo231 stores
50%
Judge.me166 stores
36%
Microsoft Clarity144 stores
31%
Trustpilot69 stores
15%
Instafeed (Mintt Studio)66 stores
14%
Google Ads50 stores
11%
Triple Whale47 stores
10%
Shopify Forms47 stores
10%
Competitors
Alternatives buyers weigh against Zipchat AI Chatbot & Live Chat
See the full Zipchat AI Chatbot & Live Chat alternatives comparison
Compare Zipchat AI Chatbot & Live Chat head-to-head
Side-by-side on ratings, momentum, pricing, and adoption
All app comparisons
Works with
Integrations listed for Zipchat AI Chatbot & Live Chat
CheckoutShopify AdminChatGPT, ClaudeEmails, Instagram, MessengerGorgias, Zendesk, Re:amazeKlavyo, Omnisend, BrevoWhatsapp Business API
Apps similar to Zipchat AI Chatbot & Live Chat
The App Store's own "more apps like this" for Zipchat AI Chatbot & Live Chat
Tidio: AI Chatbot & Live Chat
4.8(1,340)

Free plan available

QuickCEP: AI Support Agent
4.9(55)

Free plan available

Gorgias: AI, Helpdesk & Chat
4.3(703)

Free trial available

Frequently asked questions

AI Chat, AI Chatbot & AI Agent for Shopify that acts: answers instantly, recommends products, recovers carts & runs support on chat, WhatsApp, IG & email, 24/7. It's a chat tool for ecommerce stores.