OngoingAI

Usage & market intelligence

Observed on 520 ecommerce stores.

View storesWatch for changes
Stores observed
520
Ecommerce stores where OngoingAI has observed it
Shopify adoption
91%
474 Shopify stores
Shopify rating
4.9 ★
197 reviews

Last checked Sep 23, 2026

Adoption movement
Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Growing — 19 more confirmed installs than removals over the past 90 days.

WindowConfirmed installsConfirmed removalsNetNewly observed
Last 30 days214▲ +17243
Last 90 days256▲ +19316

Newly observed counts first appearances of Zipchat AI Chatbot & Live Chat in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

What merchants actually report
4.91average· 173 reviews analyzed· 167 with written feedback
97% 5★2% ≤3★

22% of attributable reviewers are United States merchants. 9% had used the app for a year or more when they reviewed.

The developer replies to 39% of reviews overall and 50% of critical ones.

Recent sentiment holds steady at 4.96, in line with the 4.91 lifetime average.

Rating · last 90d
4.96
Recent direction
Replies to reviews
39%
Developer response rate
Replies to critical
50%
On 3★ and below
Long-term reviewers
9%
Using 1yr+ at review
Top merchant markets
United States 22%Italy 19%Bulgaria 10%France 10%United Kingdom 8%
Tenure when reviewed
under a day 11%days 35%months 45%a year or more 9%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Zipchat AI Chatbot & Live Chat adoption by ecommerce platform
Platforms used by stores where OngoingAI has observed Zipchat AI Chatbot & Live Chat
Shopify
x
Magento (Adobe Commerce)
x
WooCommerce
x
PrestaShop
x
BigCommerce
x
OpenCart
x
Notable stores using Zipchat AI Chatbot & Live Chat
Observed installs, highest-ranked first
StoreTraffic rankCohort
shelly.cloud
#14,405Top 25K
jackery.com
#46,381Top 50K
shelly.com
#56,801Top 100K
wheelup.it
#76,429Top 100K
fontfabric.com
#126,207Top 250K
europe-moto.com
#131,823Top 250K
shop.sit-jp.jackery.jp
#139,417Top 250K
nutrimuscle.com
#145,721Top 250K
danjohn.com
#155,740Top 250K
lighting.co.za
#174,084Top 250K

Showing 10 of 520 stores we track running Zipchat AI Chatbot & Live Chat.

Get the full list
Pricing
Free plan available
Free
Free
  • • 120 AI replies/m
  • • Around 50 conversations/m
  • • Training on 100 pages
  • • AI Corrections
  • • AI Product Recommendations
Starter
$80/month
7-day free trial · or $768/year and save 20%
  • • 750 AI replies/m
  • • Around 300 conversations/m
  • • Training on 1,000 pages
  • • AI Corrections
  • • AI Product Recommendations
Pro
$300/month
7-day free trial · or $2,880/year and save 20%
  • • 3,000 AI replies/m
  • • Around 1,250 conversations/m
  • • Training on 75,000 pages
  • • AI Corrections
  • • AI Product Recommendations
Scale
$600/month
7-day free trial · or $5,760/year and save 20%
  • • 6000 AI replies/m
  • • Around 2,500 conversations/m
  • • Training on 300,000 pages
  • • AI Corrections
  • • AI Product Recommendations
What does Zipchat AI Chatbot & Live Chat do?

AI Chat, AI Chatbot & AI Agent for Shopify that acts: answers instantly, recommends products, recovers carts & runs support on chat, WhatsApp, IG & email, 24/7.

  • One AI Agent active in AI Chatbot & Live Chat across WhatsApp, Instagram & email
  • AI Chat takes actions: order tracking, returns, COD, discounts & stock checks
  • AI customer support & customer service: product, sizing, shipping & FAQ answers
  • AI Sales Chatbot & Shopping Assistant: recommendations, upsells & cart recovery
  • Multilingual conversational AI Agent ties every chat to revenue, 24/7 on AI Chat

Features

ChatAI chatbotsLive chatEmail chatSocial mediaMulti-languageReal-time translationBehavior trackingAgent analyticsEncryptionCustomer insightsCart recoveryCOD verificationDiscountsFAQsGreetingsProduct recommendationsQuick repliesReview requestsOrder updatesCross-sellUpsellSurveysColor and fontEmojis and stickersChat windowWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotPhoneSelf-serviceHelp centerContact formAuto-reply
Review history
Daily review count on the Shopify App Store
197+36 · 30d~1.2/day· Rating 5.0★ → 4.9★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #1▲2
  • Chat
    #7▲3

Tracked daily · last 30 days · as of 2026-09-25

Catalog position
Within Chat on the App Store
Rank by reviews
#15 of 891
Review percentile
98th
Rating percentile
72th
On the App Store
3.3 yrs
Commonly used with
Share of Zipchat AI Chatbot & Live Chat stores that also run each app
Klaviyo
x
Judge.me
x
Microsoft Clarity
x
Instafeed (Mintt Studio)
x
Trustpilot
x
Triple Whale
x
Shopify Forms
x
Google Ads
x
Competitors
Alternatives buyers weigh against Zipchat AI Chatbot & Live Chat
See the full Zipchat AI Chatbot & Live Chat alternatives comparison
Compare Zipchat AI Chatbot & Live Chat head-to-head
Side-by-side on ratings, momentum, pricing, and adoption
All app comparisons
Works with
Integrations listed for Zipchat AI Chatbot & Live Chat
CheckoutShopify AdminChatGPT, ClaudeEmails, Instagram, MessengerGorgias, Zendesk, Re:amazeKlavyo, Omnisend, BrevoWhatsapp Business API
Apps similar to Zipchat AI Chatbot & Live Chat
The App Store's own "more apps like this" for Zipchat AI Chatbot & Live Chat
Tidio: AI Chatbot & Live Chat
4.8(1,342)

Free plan available

QuickCEP: AI Support Agent
4.9(56)

Free plan available

Gorgias: AI, Helpdesk & Chat
4.3(705)

Free trial available

Frequently asked questions

AI Chat, AI Chatbot & AI Agent for Shopify that acts: answers instantly, recommends products, recovers carts & runs support on chat, WhatsApp, IG & email, 24/7. It's a chat tool for ecommerce stores.