Siena AI alternatives
12 customer support tools compared on data from stores OngoingAI observes — including 9 running Siena AI. Adoption, platform split and growth, not vendor claims.
Every Siena AI alternative, side by side
Ordered by relevance to Siena AI · 30d net counts confirmed adds/removals only · overlap = share of Siena AI stores also running it
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Gorgias | 3,632 | — | Shopify | 22% | — | — |
 Zendesk | 1,399 | — | Shopify | — | — | — |
| Richpanel | 411 | — | Shopify | — | — | — |
 Intercom | 238 | — | Shopify | — | — | — |
 Kustomer | 73 | — | Shopify | — | 5.0 | Free to install |
| VOC AI | 24 | — | Shopify | — | — | — |
| Crisp | 623 | — | Shopify | — | — | — |
 Re:amaze AI Helpdesk & Chat | 319 | — | Shopify | — | 4.3 | Free trial available |
| Freshchat | 187 | — | Shopify | — | — | — |
| Zoko | 166 | — | Shopify | — | — | — |
 iAdvize: AI Shopping Assistant | 67 | — | Shopify | — | 5.0 | Free plan available |
| Trengo | 63 | — | Magento (Adobe Commerce) | — | — | — |
Alternatives by ecommerce platform
Where each alternative's stores mostly run
More comparisons
Frequently asked questions
Ranked by observed store adoption, the most widely used Siena AI alternatives are Gorgias, Zendesk, Crisp, Richpanel.