VOC AI alternatives
12 customer support tools compared on data from stores OngoingAI observes — including 24 running VOC AI. Adoption, platform split and growth, not vendor claims.
Every VOC AI alternative, side by side
Ordered by relevance to VOC AI · 30d net counts confirmed adds/removals only · overlap = share of VOC AI stores also running it
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Gorgias | 3,632 | — | Shopify | — | — | — |
 Zendesk | 1,399 | — | Shopify | — | — | — |
| Richpanel | 411 | — | Shopify | — | — | — |
 Re:amaze AI Helpdesk & Chat | 319 | — | Shopify | — | 4.3 | Free trial available |
 Intercom | 238 | — | Shopify | — | — | — |
 Kustomer | 73 | — | Shopify | — | 5.0 | Free to install |
| Siena AI | 9 | — | Shopify | — | — | — |
| Freshchat | 187 | — | Shopify | — | — | — |
| Zoko | 166 | — | Shopify | — | — | — |
 iAdvize: AI Shopping Assistant | 67 | — | Shopify | — | 5.0 | Free plan available |
| Trengo | 63 | — | Magento (Adobe Commerce) | — | — | — |
| Ada | 47 | — | Shopify | — | — | — |
Alternatives by ecommerce platform
Where each alternative's stores mostly run
More comparisons
Frequently asked questions
Ranked by observed store adoption, the most widely used VOC AI alternatives are Gorgias, Zendesk, Richpanel, Re.