Helpdesk · refreshed Jun 12, 2026
Replyco ‑ eCommerce Helpdesk for Shopify
by Replyco - eCommerce Helpdesk · Centralize all your customer questions in one place. Respond to them in minutes, not hours or days.
12 reviews, 3.30★ average. Live data from the Shopify App Store + Ongoing.AI’s daily install crawl — updated Jun 12, 2026.
Rating
3.30
12 reviews
Pricing
From $45/mo
free_trial
Built for Shopify
No
Years live
3
launched Oct 11, 2022
Last updated
Jun 4, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
—
28-day Δ
+0
Rating change
7-day Δ
—
28-day Δ
+0.00
Category rank over time
Where Replyco ‑ eCommerce Helpdesk sits day-by-day in Helpdesk.
Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart.
Catalog position
Where Replyco ‑ eCommerce Helpdesk sits in the App Store.
Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.
Rank in Helpdesk
#35
of 180 active apps
Review count percentile
80th
vs category siblings
Rating percentile
59th
vs category siblings
Years on App Store
3
since 2022
Listing change cadence
What Replyco ‑ eCommerce Helpdesk has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jun 5
2026-06-03 → 2026-06-04
Shopify Lastmod · Jun 4
2026-05-30 → 2026-06-03
Shopify Lastmod · May 31
2026-05-29 → 2026-05-30
Review fingerprint
What merchants raise, and how they feel about it.
Sentiment breakdown
- Positive85% · 11
- Neutral0% · 0
- Negative15% · 2
“Replyco is worth its weight in gold. It saves us so much time when compared to manually managing each channels messages. We've used it for nearly 2 years and its gone from strength to strength with regular updates and the support has always been spot on.”
“The features look great on the surface but it's unclear how the automation/chat system works - so you have to setup a free trial to check that. So I authorized $350 to try everything out and nothing works. Locked out of everything in the admin panel - all the links are there but 100% of them do not work (except for the link to your gitbook manual). The support system so far is pretty awful - which is a red flag for anyone looking to purchase a good support system. Until we can actually use this, 1 star.”
Top themes
- 1. ease-of-use1
- 2. customer-support1
- 3. onboarding1
- 4. time-savings1
Plans
Replyco ‑ eCommerce Helpdesk pricing tiers.
L
$45/month
- The price is specified per user
- Users: 8-15
- Unlimited tickets messages
- Unlimited integrations
- Industry-leading helpdesk
- +More
M
$55/month
- The price is specified per user
- Users: 4-7
- Unlimited tickets messages
- Unlimited integrations
- Industry-leading helpdesk
- +More
S
$65/month
- The price is specified per user
- Users: 1-3
- Unlimited tickets messages
- Unlimited integrations
- Industry-leading helpdesk
- +More
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated Jun 12, 2026.
Find every brand running Replyco ‑ eCommerce Helpdesk.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Replyco ‑ eCommerce Helpdesk on the Shopify App Store ↗