OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
4.3 ★
12 reviews
Pricing
Free trial available
L
$45/month
7-day free trial
  • • The price is specified per user
  • • Users: 8-15
  • • Unlimited tickets messages
  • • Unlimited integrations
  • • Industry-leading helpdesk
M
$55/month
7-day free trial
  • • The price is specified per user
  • • Users: 4-7
  • • Unlimited tickets messages
  • • Unlimited integrations
  • • Industry-leading helpdesk
S
$65/month
7-day free trial
  • • The price is specified per user
  • • Users: 1-3
  • • Unlimited tickets messages
  • • Unlimited integrations
  • • Industry-leading helpdesk
What does Replyco do?

With Replyco, you can easily manage all your customer questions, from all selling and social media channels, in one intuitive inbox. What's more - ...

  • Connect to all major selling channels and social media platforms.
  • View and reply to all messages from one place.
  • Access important customer and order data when viewing a message.
  • Automate message management with auto-assign, auto-responders and more.
  • Save time with customizable email templates (canned responses).

Features

HelpdeskEmailLive chatSocial mediaContact formAuto-replyResponse templatesAI summariesTicketingUnified inboxAuto-assignRule-based triggersEscalationTaggingOrder trackingMulti-languageMulti-storeAnalyticsReportsSupport - Other
Review history
Daily review count on the Shopify App Store
12±0 · 30d· Rating steady at 4.3★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Support - Other
    #29▼15
  • Helpdesk
    #60▼25

Tracked daily · last 30 days · as of 2026-09-26

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#9 of 163
Review percentile
95th
Rating percentile
71th
On the App Store
4 yrs
Works with
Integrations listed for Replyco ‑ eCommerce Helpdesk
AmazoneBayFacebook MessengerLinnworksMany MoreTelegram
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Frequently asked questions

With Replyco, you can easily manage all your customer questions, from all selling and social media channels, in one intuitive inbox. What's more - ... It's a helpdesk tool for ecommerce stores.