Replyco ‑ eCommerce Helpdesk

Shopify helpdesk app by Replyco - eCommerce Helpdesk·Centralize all your customer questions in one place. Respond to them in minutes, not hours or days.

Snapshot

3.30(12 reviews)#34of 194 inHelpdesk

Ongoing.AI tracks Replyco ‑ eCommerce Helpdesk daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesHelpdesk

Rating

3.30

12 reviews

Pricing

From $45/mo

free_trial

Built for Shopify

No

Years live

3

launched Oct 11, 2022

Last updated

Jun 30, 2026

Shopify listing

Category rank over time

Where Replyco ‑ eCommerce Helpdesk sits day-by-day in Helpdesk.

Position across the Helpdesk page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Helpdesk leaderboard →

#60#64#68#71#75May 28May 31Jun 4Jun 7Jun 11Replyco ‑ eCommerce Helpdesk · #74REVE Chat AI Agent & Live Chat · #73
Best position observed: #61. Replyco ‑ eCommerce Helpdesk slipped 12 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Replyco ‑ eCommerce Helpdesk sits in the App Store.

Rank and percentile inside the Helpdesk category — the competitive shape of the niche around this app.

Rank in Helpdesk

#34

of 194 active apps

Review count percentile

82th

vs category siblings

Rating percentile

60th

vs category siblings

Years on App Store

3

since 2022

Listing change cadence

What Replyco ‑ eCommerce Helpdesk has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+14shopify_lastmod: 2026-06-04 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30Jun 11, 26Jun 21, 26Jul 2, 26

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-27 → 2026-06-29

Shopify Lastmod · Jun 28

2026-06-26 → 2026-06-27

PricingIdentity & listingCadence

Reviews

What merchants are saying

3.30(12 reviews)
  • 85%positive11
  • 0%neutral0
  • 15%negative2

Popular mentions

  • ease of use
  • customer support
  • onboarding
  • time savings

Top themes

  1. ease of use1
  2. customer support1
  3. onboarding1
  4. time savings1

What merchants praise

“Replyco is worth its weight in gold. It saves us so much time when compared to manually managing each channels messages. We've used it for nearly 2 years and its gone from strength to strength with regular updates and the support has always been spot on.”
GadgetWear · 5★ · 2022-10-27

What merchants complain about

“The features look great on the surface but it's unclear how the automation/chat system works - so you have to setup a free trial to check that. So I authorized $350 to try everything out and nothing works. Locked out of everything in the admin panel - all the links are there but 100% of them do not work (except for the link to your gitbook manual). The support system so far is pretty awful - which is a red flag for anyone looking to purchase a good support system. Until we can actually use this, 1 star.”
THE CRONUS SHOP · 1★ · 2023-08-22

Plans

Replyco ‑ eCommerce Helpdesk pricing tiers.

L

$45/month

  • The price is specified per user
  • Users: 8-15
  • Unlimited tickets messages
  • Unlimited integrations
  • Industry-leading helpdesk
  • +More

M

$55/month

  • The price is specified per user
  • Users: 4-7
  • Unlimited tickets messages
  • Unlimited integrations
  • Industry-leading helpdesk
  • +More

S

$65/month

  • The price is specified per user
  • Users: 1-3
  • Unlimited tickets messages
  • Unlimited integrations
  • Industry-leading helpdesk
  • +More

Capabilities

What Replyco can do.

The 18 capabilities Replyco lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Channels

4
  • Email
  • Live chat
  • Social media
  • Contact form

Workflow automation

14
  • Auto-reply
  • Response templates
  • AI summaries
  • Ticketing
  • Unified inbox
  • Auto-assign
  • Rule-based triggers
  • Escalation
  • Tagging
  • Order tracking
  • Multi-language
  • Multi-store
  • Analytics
  • Reports

FAQ

Replyco — frequently asked questions.

What is Replyco on Shopify?
Replyco, officially listed on the Shopify App Store as Replyco ‑ eCommerce Helpdesk, is a Shopify app in the Helpdesk category. With Replyco, you can easily manage all your customer questions, from all selling and social media channels, in one intuitive inbox. What's more - all conversations come with a 360-degree customer view including order details and previous purchase history, making a job of responding to them much easier and hassle-free. Automate tasks, streamline your workflows and deliver exceptional customer support in a fraction of the time. It averages 3.30 out of 5 across 12 merchant reviews on the Shopify App Store.
How much does Replyco cost?
Replyco has 3 paid plans on the Shopify App Store, starting at $45/month and going up to $65/month.
Is Replyco free?
No, Replyco is a paid Shopify app. Plans start at $45/month on the Shopify App Store.
When was Replyco launched?
Replyco launched on October 11, 2022 — over 3 years on the Shopify App Store. In that time it has gathered 12 merchant reviews.
Is Replyco Built for Shopify?
Replyco does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Replyco alternatives?
Merchants commonly compare Replyco with Tidio, Redo, Gorgias, and Willdesk. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,273

Known for: pricing

Redo Tech, Inc

Redo

5.00★666

Gorgias Inc.

Gorgias: AI, Helpdesk & Chat

4.20★653

Known for: pricing

Channelwill

Willdesk: Live Chat&AI Chatbot

4.80★364

Known for: mobile-app

Browse more inAll Helpdesk apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Replyco ‑ eCommerce Helpdesk.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

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