OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
4.9 ★
231 reviews
What merchants actually report
4.90average· 213 reviews analyzed· 183 with written feedback
96% 5★2% ≤3★

41% of attributable reviewers are United States merchants. 11% had used the app for a year or more when they reviewed.

The developer replies to 4% of reviews overall and 100% of critical ones.

Recent sentiment holds steady at 4.88, in line with the 4.90 lifetime average.

Rating · last 90d
4.88
Recent direction
Replies to reviews
4%
Developer response rate
Replies to critical
100%
On 3★ and below
Long-term reviewers
11%
Using 1yr+ at review
Top merchant markets
United States 41%United Kingdom 12%Netherlands 7%Canada 7%Australia 6%
Tenure when reviewed
under a day 4%days 25%months 60%a year or more 11%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
100% FREE HELPDESK
Free
  • • Unlimited agents and seats
  • • 300 conversations per month
  • • 300 AI agent messages & 300 AI drafts
  • • Email, chat, WhatsApp, social DMs
  • • Unlimited social media comments
Plus 800
$39/month
14-day free trial
  • • 800 conversations per month
  • • 1,600 AI agent messages
  • • 1,600 AI drafts
  • • Everything in Free, plus:
  • • AI auto-labels, translate & summaries
Plus 2,000
$99/month
14-day free trial
  • • 2,000 conversations per month
  • • 4,000 AI agent messages
  • • 4,000 AI drafts
  • • Everything in Free, plus:
  • • AI auto-labels, translate & summaries
Scale
$299/month
14-day free trial
  • • 6,000 conversations per month
  • • 12,000 AI agent messages
  • • 12,000 AI drafts
  • • Everything in Plus, plus:
  • • AI agent setup services
What does Commslayer do?

Hey, Karri the founder here. We built this AI helpdesk because other support helpdesks stopped improving but kept raising prices. One AI inbox bri...

  • AI agent resolves helpdesk tickets across email, chat, WhatsApp, and DMs
  • AI drafts, summaries, and auto-translate for 40+ languages on every ticket
  • Unlimited helpdesk agents and seats on every plan
  • Native subscription support: Recharge, Skio, Loop, Stay.ai, Kaching, Appstle
  • AI moderates ad and post comments on Instagram, Facebook, and TikTok

Features

ChatAI chatbotsLive chatEmail chatVoice supportSocial mediaMulti-languageAgent analyticsFAQsGreetingsProduct recommendationsQuick repliesOrder updatesCross-sellSend transcriptColor and fontChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotPhoneHelp centerAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignRule-based triggersEscalationSpam detectionOrder tracking
Review history
Daily review count on the Shopify App Store
231+32 · 29d~1.1/day· Rating steady at 4.9★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #2
  • Chat
    #9

Tracked daily · last 29 days · as of 2026-09-26

Catalog position
Within Chat on the App Store
Rank by reviews
#13 of 893
Review percentile
99th
Rating percentile
72th
On the App Store
2.7 yrs
Works with
Integrations listed for Commslayer: AI Helpdesk & Chat
CheckoutCustomer accountsShopify FlowFacebookInstagramJudge.meLoop SubscriptionRechargeTikTok
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Frequently asked questions

Hey, Karri the founder here. We built this AI helpdesk because other support helpdesks stopped improving but kept raising prices. One AI inbox bri... It's a chat tool for ecommerce stores.