Wordesk AI Chatbot & Live Chat

Shopify chat app by Biens Limited·Unify your customer conversations with AI chat and 24/7 live agents on every major channels

Snapshot

#818of 820 inChat

Wordesk AI Chatbot & Live Chat is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesChat

Pricing

From $19/mo

freemium

Built for Shopify

No

Years live

0

launched Jul 7, 2025

Last updated

Jul 3, 2026

Shopify listing

Catalog position

Where Wordesk AI Chatbot & Live Chat sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#818

of 820 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2025

Listing change cadence

What Wordesk AI Chatbot & Live Chat has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+14shopify_lastmod: 2026-06-09 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-03Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 4

2026-06-30 → 2026-07-03

Shopify Lastmod · Jul 1

2026-06-16 → 2026-06-30

Shopify Lastmod · Jun 17

2026-06-09 → 2026-06-16

PricingIdentity & listingCadence

Plans

Wordesk AI Chatbot & Live Chat pricing tiers.

Essential - 200

Free

  • Whatsapp Integration
  • 200 Manual Conversations / monthly
  • 10 AI Conversations / monthly
  • Basic Support

Advanced AI - 250

$19.99/month

  • All Essential Plan Features Included
  • 250 AI Conversations / monthly
  • Whatsapp, Instagram, Messenger, Telegram
  • Unlimited Manual Conversations
  • Priority Support

Advanced AI - 500

$34.99/month

  • All Essential Plan Features Included
  • 500 AI Conversations / monthly
  • Whatsapp, Instagram, Messenger, Telegram
  • Unlimited Manual Conversations
  • Priority Support

Expert AI - 1000

$89.99/month

  • All Essential Plan Features Included
  • All Advanced Plan Features Included
  • 1000 AI Conversations / monthly
  • Dedicated Support

Capabilities

What Wordesk AI Chatbot & Live Chat can do.

The 25 capabilities Wordesk AI Chatbot & Live Chat lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Real-time messaging

10
  • AI chatbots
  • Live chat
  • Social media
  • File upload
  • Multi-language
  • Real-time translation
  • Callback
  • Behavior tracking
  • Agent analytics
  • Customer insights

Automated responses

8
  • Discounts
  • FAQs
  • Greetings
  • Product recommendations
  • Quick replies
  • Order updates
  • Cross-sell
  • Surveys

Customization

7
  • Color and font
  • Emojis and stickers
  • Chat window
  • Welcome messages
  • Chat buttons
  • Chat assignment
  • Agent avatar

FAQ

Wordesk AI Chatbot & Live Chat — frequently asked questions.

What is Wordesk AI Chatbot & Live Chat on Shopify?
Wordesk AI Chatbot & Live Chat is a Shopify app in the Chat category. Wordesk is an AI-first chat platform that helps merchants automate customer conversations across their website, WhatsApp, Instagram, Messenger, Telegram, and more. The AI assistant can understand visitor intent, answer product-related questions, and guide users toward purchases by recommending items based on their needs. Merchants can also step in with live support when needed. All conversations from different platforms are managed in one unified inbox for efficiency.
How much does Wordesk AI Chatbot & Live Chat cost?
Wordesk AI Chatbot & Live Chat offers a free plan and 3 paid plans starting at $19/month and going up to $89.99/month. The free plan includes Whatsapp Integration, 200 Manual Conversations / monthly, 10 AI Conversations / monthly, and Basic Support. The paid plans unlock advanced features beyond what's available on the free tier.
Is Wordesk AI Chatbot & Live Chat free?
Yes — Wordesk AI Chatbot & Live Chat offers a free plan alongside paid options. The free plan includes Whatsapp Integration, 200 Manual Conversations / monthly, and 10 AI Conversations / monthly. Paid plans start at $19/month for advanced features.
When was Wordesk AI Chatbot & Live Chat launched?
Wordesk AI Chatbot & Live Chat launched on July 7, 2025.
Is Wordesk AI Chatbot & Live Chat Built for Shopify?
Wordesk AI Chatbot & Live Chat does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Wordesk AI Chatbot & Live Chat alternatives?
Merchants commonly compare Wordesk AI Chatbot & Live Chat with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,443

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,809

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★985

Known for: customer-support

Browse more inAll Chat apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Wordesk AI Chatbot & Live Chat.

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Prefer the source? View Wordesk AI Chatbot & Live Chat on the Shopify App Store ↗