bitChat
Shopify chat app by bitbybit Studio LLC·Convert chats into sales: AI live chat that answers & sells on your store, WhatsApp & Socials
Snapshot
Ongoing.AI tracks bitChat daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
5.00
11 reviews
Pricing
From $39/mo
freemium
Built for Shopify
No
Years live
3
launched May 2, 2023
Last updated
Jun 30, 2026
Shopify listing
Catalog position
Where bitChat sits in the App Store.
Rank and percentile inside the Chat category — the competitive shape of the niche around this app.
Rank in Chat
#121
of 813 active apps
Review count percentile
85th
vs category siblings
Rating percentile
70th
vs category siblings
Years on App Store
3
since 2023
Listing change cadence
What bitChat has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 1
2026-06-29 → 2026-06-30
Shopify Lastmod · Jun 30
2026-06-26 → 2026-06-29
Description · Jun 27
AI that sells, not just chats. b… → Can't reply to every customer 24…
Reviews
What merchants are saying
- 93%positive14
- 0%neutral0
- 7%negative1
Top themes
What merchants praise
“bitchat really shines on customer support, it replies instantly 24/7 on whatsapp ig and fb, answers most questions on its own, and cleanly passes complex cases to humans without breaking the flow. customers get fast help, teams stay organized, and for the price you pay it feels like having an always on support agent that also helps drive sales.”
What merchants complain about
“features are good, but there is not customer support. AI Agent is responding to some queries and not responding to some.”
Plans
bitChat pricing tiers.
Free
Free
- 250 AI replies per month
- 100 help tickets per month
- WhatsApp API, IG Chat, FB Integrations
- AI Studio: build, test & deploy AI Agent
- AI Product Recommendation
- AI tagging for chat topics
- Shared inbox for team replies
- Customizable Chat Widget
Basic
$39/month
- 4,000 AI replies per month
- 1,000 help tickets per month
- 6 agents, 10 custom AI labels
- WhatsApp Flows & Catalog
- Shopify sync
- Customizable chat widget
- Advanced analytics dashboard
- Hide watermark footer
Standard
$99/month
- 15,000 AI replies per month
- 3,000 help tickets per month
- 20 agents, 20 custom AI labels
- Advanced AI Flows & templates
- Multi-agent shared inbox
Pro
$299/month
- 60,000 AI replies per month
- 10,000 help tickets per month
- 20 agents, 20 custom AI labels
- Custom AI skills & Flows
- Access to full bitbybit suite (6 apps)
Capabilities
What bitChat can do.
The 58 capabilities bitChat lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Chat
Real-time messaging
10- AI chatbots
- Live chat
- Social media
- File upload
- Multi-language
- Real-time translation
- Push notifications
- Behavior tracking
- Agent analytics
- Customer insights
Automated responses
14- Cart recovery
- COD verification
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Review requests
- Shipping alerts
- Order updates
- Cross-sell
- Upsell
- Surveys
- Send transcript
Customization
10- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Helpdesk
Channels
7- Live chat
- Chatbot
- Social media
- Self-service
- Help center
- Contact form
- FAQs
Workflow automation
17- Auto-reply
- Response templates
- AI responses
- AI summaries
- Ticketing
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Tagging
- Spam detection
- Order tracking
- Customer notifications
- Feedback surveys
- Multi-language
- Analytics
- Reports
FAQ
bitChat — frequently asked questions.
What is bitChat on Shopify?
How much does bitChat cost?
Is bitChat free?
When was bitChat launched?
Is bitChat Built for Shopify?
What are the best bitChat alternatives?
Alternatives
Apps merchants pick instead.
Shopify
Shopify Inbox
Known for: missing-features
Chatty AI Sales Agent - For live chat & helpdesk
Chatty AI Chatbot & Live Chat
Known for: bug
TIDIO LLC
Tidio ‑ Live Chat & AI Chatbot
Known for: customer-support
Pushdaddy
Pushdaddy Many Chat ,Cloud API
Known for: customer-support
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running bitChat.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View bitChat on the Shopify App Store ↗